Yodel Reviews

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I probably would've understood if it was a very heavy parcel. I just don't understand the point. Firstly, the way he rang the doorbell - he kept pressing the buzzer I was alone in the flat with a baby, there are 2 working lifts. The driver still did not deliver. He apparently left it in front of the lift. My building is also the entrance to the community centre. I am so disappointed, I don't think he would've liked if this was done to him, unfortunately, didn't get my parcel and the status is delivered.”

Helpful Report

Posted 3 years ago

“Second time I've had bother with parcels being delivered from Yodel, first was a parcel left on my door step in the rain, today I had an email saying we are sorry we missed you! I've been in all day, rang the delivery driver for him to say he couldn't get in the back gate! I'm not surprised it's locked! Use the front door like all other delivery drivers! What a total shamble of a company this in, I wish I could of left -0 stars. Avoid this company they're terrible.”

Helpful Report

Posted 3 years ago

“We ordered roof bars for car courier was yodel parcel never delivered the driver states he delivered parcel and handed to jack I'm the only male that resides at my home I'm not called jack. Yodel said I should check with neighbours which I did none of them have package and non. are called jack I told yodel that I'm a military veteran with a specific body part missing and told them to ask the driver to describe me as I'm the only person in house at the house the time they said package delivered. They then told me to contact seller for refund or the despatch of a new item which they refuse due to yodel saying package has been delivered do not use this company they are a scouse rip off merchant”

Helpful Report

Posted 3 years ago

“Never delivers parcel blames my postcode yet other can find it ok always end up at depot collecting myself dreadfull company I will not use anyone now that deals with yodel”

Helpful Report

Posted 3 years ago

“Yodel attempted a delivery of flowers to a relative after 6pm to Barry Downs Carnoustie on Tuesday 19th May. Unfortunately the delivery was unsuccessful as the reception point closes at 5 pm. I missed a phone call from the delivery driver informing me of attempted delivery and a message was left for me. I phoned the driver the following morning and he immediately said he would ensure the flowers were delivered before 5p. He again phoned me to say that the delivery would be in the next half hour. I received a phone call about 20 min later to say the delivery was completed and flowers beautiful. A massive thank you to Robbie Smith the Tayside delivery driver who went out of his way to ensure the flowers arrived at their destination. Robbie’s customer service was excellent and I was most impressed with Robbie’s drive to ensure customer satisfaction. Thanks a million Robbie.”

Helpful Report

Posted 3 years ago

“Zero stars Yodel were supposed to deliver a parcel on Fri 13th. Home all day, received a notification that they had attempted delivery and left a card. Nobody has been (camera doorbell would have seen them) and no card. No updates until tues 17th when it is out for delivery again. Exactly the same thing happened. Cannot speak to a human on the phone - automated service just cuts you off. And two tries and discussing with foreign webchat agent were useless as they couldn’t understand that the driver had not been to my property. Now at the point where I will do a charge back for the goods and cancel all future orders with the seller if they are going to continue using Yodel.”

Helpful Report

Posted 3 years ago

“Hi, I was waiting on a delivery of a parcel. It didn't come. When I contacted Yodel they informed me that they had indeed delivered it and with their device, which measures the longitude and latitude it was indeed delivered to my front door and that I should now contact the seller. More or less washing their hands of the delivery. To me the email insinuated that I was dishonest and that I had received the parcel. My suggestion was instead of using the special device, why not just ask the driver what house he delivered the parcel to. They sent me a photograph of the front door they delivered it to, as you have probably guessed not mine, so much for the special device. I had to drive around the houses this morning trying to track the parcel down, which I did. It was delivered to a one story cottage. My address states Upper Flat. That should have at least gave the driver the heads up that it was the wrong address. BUT NO. I know errors can occur, but when they tell you that you are in receipt of the goods when you are not, then I get annoyed, especially when they are not prepared to rectify the situation. I certainly would advise people not to use this company. Patricia”

Helpful Report

Posted 3 years ago

“Not using this company again, lost my customers parcel now i have to pay my customer back. Out of pocket. Disgusting company should not be alound to operate.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery from George asda for some school clothes my daughter desperately needs and school shoes she is 7 years old so my delivery was for today been in all day very obvious if a delivery van comes in are street we never miss yodel apparently delivered my item at 2.14pm today !!! I’m so angry as hard earned money to buy stuff for are children when they need it and it’s been took in my eyes I think it’s disgusting !!! Shouldn’t be allowed to get away with this I hope to god they took a picture as I would love to see who’s front door it was !!! I can’t contact asda or yodel now until Monday but I hope they are ready for me !!! Also I’ve checked garden and bins and nieghbours no parcel !!!”

Helpful Report

Posted 3 years ago

“I ordered an item on 11/5/22 with priority next day delivery. I am still waiting for the item on 14/5/22. When I contacted them I was assured it would be delivered on 13/5/22 and then again on 14/5/22. Still nothing. All I get are lies and patronising comments. Useless company. Do not use ore order from companies that use Yodel”

Helpful Report

Posted 3 years ago

“This is the 6th parcel from either gousto or hellofresh that has remained undelivered, well, probably to somebody else. Disgusting, this is our weeks food and they don't care.”

Helpful Report

Posted 3 years ago

“Every time I’ve had a parcel delivery attempt by Yodel, it’s either got lost stolen or left in the most ridiculous place. It’s now got to the point if I see a company use’s them I go elsewhere.”

Helpful Report

Posted 3 years ago

“I am registering my mob. no & e-mail, to create a new account. Confirmed mob. & e-mail address. Now complication started when app did not wanted to recognize my post code. Not great, as that's the part of setting up a new account.”

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Posted 3 years ago

“Parcels should have been delivered yesterday. \arrived today both parcels open”

Helpful Report

Posted 3 years ago

“Package did not arrive but had email stating I no longer live where I live strange 😢😢😢😢 I'm sure I still live in my home, what a bunch of bull but what do you expect from the worst delivery company in UK”

Helpful Report

Posted 3 years ago

“Web Chat in India simply cut you off. Parcel went AWOL..They said I chose a new delivery date but I didnt. Joke of a business. Has to be the worst delivery company in the UK. If it's urgent do not use these idiots.”

Helpful Report

Posted 3 years ago

“Parcel supposed to be delivered 13th may 2022,checked the tracking parcel on the way, Van arrived went to door to accept parcel driver was going to put card through door to say he had tried to deliver parcel but he didn’t have the parcel with him his excuse was that he gave some parcels to another courier ,so I have had to rearrange delivery,in future I will that this company for anyone I purchase from,this really is a cowboy outfit.”

Helpful Report

Posted 3 years ago

“JD0002247771769392 My parcel wasn’t delivered , courier supposedly left the parcel out of the front of the house. There was no calling card or picture evidence to state where the parcel was left. Unable to speak to yodel in order to get this resolved”

Helpful Report

Posted 3 years ago

“Couldn't deliver a package with the full address! Drivers obviously can't use a satnav!”

Helpful Report

Posted 3 years ago

“My parcel showed delivered on the 9th May 22 @ 17:59pm and when I went to collect it , NO PARCEL!! spoke to Rehana at 5:24pm who cut me off , then I spoke to Vuyo straight after who said that th derived delivered it and then took it back to the depot accidentally. You can’t make this up , the item should have been delivered on Saturday the 7th May 2022. Yodel CS rep has said you cannot speak to a manager , you cannot claim compensation and you have to wait for your parcel , it’s all part of the service. I will continue to write negative reviews on Al social media platforms s I have made 3 calls , sent an email and the driver has taken the parcel, or the shop is lying or Yodel CS is lying , it’s possibly one of the 3 as my parcel is not in my hands.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews