Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,026 Reviews

2 %

of reviewers recommend Yodel

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1.1

Based on 7,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute garbage company. I can't recall them ever actually delivering any of my parcels either to the correct address or attempting delivery at all, yet it always says "delivered through letter box" even when it's to big to fit through any letter box.”

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Posted 3 years ago

“Experience doesn't merit a star. Different messages each day re delivery but still no parcel delivered to me. Latest message today, Saturday, saying driver is experiencing a short delay, now 8.30pm. This is not service.”

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Posted 3 years ago

“My parcel went ‘missing’ at preston depot. It was a limited edition collectible - haslab galactus and quite a big parcel. I believe it was stolen by a yodel employee at preston, as the cctv was conveniently not working on the day in question. Shocking service.”

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Posted 4 years ago

“Driver didn't deliver or attempt delivery, but it says delivered, certainly not to my address! Probably to their mate!! Customer service dept are shocking, no help at all!! Gave me the wrong email address for complaining and disconnected me 3 times!! Said they'd investigate the issue but this was not completed and ended as inconclusive which no one told me, I had to continually chase for an answer. Would definitely not recommend using these! Most unreliable company ever!!”

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Posted 4 years ago

“Yodel has consistently sent messages saying my package was "handed to the resident". I have lost 3 packages in the last week. I took screenshots via their own app and proved the delivery driver was 2 miles from my home at the time he apparently " handed" me the package. I'm now awaiting the third replacement bottle of wine from the wine Company. I have asked them not to use yodel for my deliveries or I will have to cancel my wine subscription with them. I hope they put a tracker in the third replacement package and catch the thieves who 'disappear' so many packages. Yodel is by far the worst delivery service ever. Customer service is non-existent.”

Helpful Report

Posted 4 years ago

“My parcel was delivered to the wrong address. This was verified by Yodels tracking app clearly showing the address it was delivered to (not my address). I went to the house to pick up my parcel it was empty. Neighbours said the family had moved out a few weeks ago. Discussions on web chat after spending 25 mins trying to get through on the phone Yodel confirmed the parcel had been delivered to this address. Following my complaint I was shown a photo of the parcel sat on a window sill of the house it was delivered to as proof of delivery (again not my house). They now claim after 'interviewing' the driver a week after the delivery the parcel was in fact delivered to my address. Fuming no accountability and zero responsibility once the parcel is delivered to any random address.”

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Posted 4 years ago

“Yodel said the courier ’handed the parcel to the customer’. I was not in when they said they ‘delivered the parcel’. I did not receive any communication that they were delivering the parcel. There was no note left at my house. When I rang Yodel, they said “the tracking says the parcel was delivered”. After a number of calls, one adviser said they would need to do an internal investigation and this would take up to 48 hours - but assured me I would get an email response. I didn’t receive any communication from them, so I called them again and all they said is the parcel SHOULD NOT have been left in an unsafe place (on the pavement) and the courier SHOULD HAVE had a signature. They then said the company/person who sent it would need to make a claim. No explanation was given to me why the courier left a large parcel outside my door which is the middle or a row of cottages on the pavement. The sender paid for a tracked signed for service. I asked to speak to a manager and they said no manager was available. I have never experienced such bad customer service in my life and I am not young! Stay clear of Yodel!!”

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Posted 4 years ago

“Worst delivery drivers I’ve ever dealt with. They give you a box to write specific instructions in which are always completely ignored. The drivers knock and wait 30 seconds for you to answer the door before they run back into their unmarked vans and disappear. Also their contact us number is just an automated service that only made me even angrier and solved nothing. I want my money back for next day delivery.”

Yodel 1 star review on 17th October 2022

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Posted 4 years ago

“My package was left with a neighbour DESPITE it being requested NOT to because they are in the process of leaving the property and aren't there often. Contacted YODEL who refused to take ANY responsibility for their NOT fulfilling what they were contracted to do. The name given as the recipient of the package was Ryan when my neighbours are a couple and the male is called Matt! YODEL were less than helpful....AVOID!”

Yodel 1 star review on 15th October 2022

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Posted 4 years ago

“Only 1 star, because that was the only way of reviewing. Two days running they attempted delivery (no card left). I had left appointed neighbour's door number. Nobody knocked at her door (they were home, all day, both days. I then changed delivery address to my work, reception manned around the clock. Yodel attempted delivery? Really? Despite online chats, nothing resolved. Ironically, their complaints phone number is incorrect.”

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Posted 4 years ago

“Yodel must delivered tracked 48 parcel 2-3 days like a Hermes and Royal Mail And advised drivers don’t leave parcel outside the door delivered to neighbours is best thing”

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Posted 4 years ago

“Left parcel outside front door was at home but did not bother to knock just drove away .this is not the first time surely Yodal can see some many bad reviews but the CEO refuses to do anything about their useless drivers .”

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Posted 4 years ago

“This is not a one star review, it is a zero star review. In all honesty, Yodel have bungled 80-90% of my deliveries over the years. And on top of that, their tracking system, customer service webchat, and “CEO complaints department” are also worse than useless. They are the worst courier company on the planet, by a long way.”

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Posted 4 years ago

“Left my parcel(electrical item)outside my front door in full view of passers by then put a card through my front door telling me that they had done so !!!!! It sat there for 5 hours as we were out !!!!”

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Posted 4 years ago

“Very dissatisfied with delivery as parcel was left hanging out of mail box and I don’t have the parcel ,also had given a safe place to leave parcel which the driver obviously ignored very simple instructions to follow.”

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Posted 4 years ago

“possibly the worst delivery company in the UK”

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Posted 4 years ago

“Received an email from Yodel today to say delivery had been attempted and card left, neither is true, I have waited by the door all day with my porch door ajar so I can hear, just incase - although the front door opens into my living room and my sofa is by the front window which overlooks my driveway so there's no way I could have missed them. I even checked the supposed attempted delivery time and I was feeding my baby on the sofa at this time, no toilet trips etc! I even tried calling the driver directly and what sounded like a small child answered.... I have been unable to get through to an actual person at Yodel either on the phone or online via the web chat....I've given up now due to pure frustration.....terrible service...and I thought Hermes were bad....at least you got your parcels with them even if they were thrown over your fence or left on your driveway!!!! Shocking service.”

Helpful Report

Posted 4 years ago

“Sorry I tried many times to find solution to my case I bought a watch and my watch never came to my address delivery I complained to yodel about my watch not arrived to me yodel replying to my my watch was delivery to me I said I can proof it's not was delivered to me I have camera here yodel sent me a picture about delivery when I saw the pictures I said this not my place here it's a company big company you delivered to a house to a bricklayer we not doing any construction here and you can see on pictures I sent to you it's coming different place yodel just said your delivery was done see the picture from my drive and till today yodel not check who's saying the true this mean yodel don't care with your customers”

Yodel 1 star review on 10th October 2022

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Posted 4 years ago

“Delivery promised for Thursday 29 Sept but failed due to incorrect postcode ,then promised again for Following Monday but never arrived.Then on Tues Yodel system showed parcels of wine returned to supplier.Customer Services absolutely useless and have had to wait for refund from Supplier.No explanation no apology !”

Helpful Report

Posted 4 years ago

“I was told daily that the parcel was on its way but it never arrived and it is impossible to speak to any human Yodel must be the worst delivery company in the country”

Helpful Report

Posted 4 years ago

Yodel is rated 1.1 based on 7,026 reviews