“Dreadful. I hope the company goes bust. Their tracking facility is useless and simply lies.
Still awaiting my parcel 15 days after supposedly being out for deliver.
Trying to make contact with a person is not possible and other means of contact is a waste of time.
Why reputable online retailers use them I have no idea.”
“Worst experience ever ,my email says my item was delivered ,not received at my address i was in my house,I know your driver has stolen it ,you know your driversare theives and your letting it go on ,so sad to let this go on ,everytime i try to track my parcel your saying its not regonised ,that cost me a lot of money ,im taking this further”
“Still waiting on my parcel ,I've been waiting for 2 weeks ,can't get any further on with the chat at customer service,you said it was delivered to my address but I didn't receive my product ,I shop all the time with woucher and this is the worst experience I've had ,I'll be taking action against yous ,I know the driver has stole my product at the end of the day that's thieving ,ive not received a refund ,shame on yous ,I'll be spreading the word, not a happy customer very upset and angry .”
“The parcel never came the day it was supposed to, I contacted them the next day and they said they couldn't find my adress and they sent it back to the sender. That means I had to wait at least for 10 days more. I asked them why noone called me or sent me an email in order to assiste the driver about the address and why the driver couldn't find the address since the first part of teh same order was delivered three days ago form them. The agent couldn't answer my questions and he kept saying to contact the sender. Ridiculous!”
“I bought nespresso coffee, the 1st April being told the parcel was delivered. I’m at home in this period. Never received it. It supposed to be sign it, but not rang the bell, and the chat of the website to ask information is always unavailable, finely they investigate and the results, the geolocation confermare driver was in my area so: Where gone my parcel? Did the driver keep it?”
“1st April was told that large Nespresso parcel had been delivered at 14.29 through the letterbox!! Bell never rang and parcel nowhere to be found. £80 worth of coffee!
Chat came on eventually but they can’t do anything and had problem with English. Terrible service. Did the driver keep the parcel? No way to make complaint. Nespresso as helpful as Yodel were rubbish. Why do Nespresso use such an awful firm?”
“Item Still Not Recieved
Delivery Time/ Date: None Given
Tracking: No Information
Customer Services: No Advisors Available
Personal Circumstances: Due to give birth although my child will be cottless unless the Useless Yodel actually do exactly what the claim to be experts in oh & and also what I have paid them to do and that is to deliver my parcel!!... preferably before my child is of School Age!!...”
“Parcel: Still not recieved
Delivery Date/ Time: no date/ time given
Tracking Information: Unavailable Customer Services: Customer Service Advisers Unavailable
Personal Circumstances: currently about to give birth although my child will be cottless unless useless Yodel actually do what they claim to be experts in oh and also what they have been paid to do and that is simply to deliver my parcel preferably some time before my child is of school age!!”
“They can’t find my address apparently but other companies never had an issue. They are so irresponsible the I’m tracking the driver and he hasn’t even came to my road. Never again ordering from them worst experience ever”
“From delivery drivers not even attempting to make delivery to poor customer service on the webchat to being lied to. I would not use yodel again or recommend them to anyone. I still haven't received my parcel and don't know if I ever will, apparently I should receive tomorrow but they have been saying that for the last few days.”
“Absolute rubbish service. Tracking doesn't update. Drivers don't turn up, web chat gives conflicting information or just hangs up when it suits them. Really, really rubbish experience.”
“Driver claimed he could not find address despite all other companies having no problem. They just informed me that delivery has been sent back to retailers rather than trying to redeliver.”
“Like most of the other reviews received a message saying parcel delivered and left in safe place at front door. No idea who they delivered to as I have cameras on door and was cleaning car in drive when they supposed to have come. I will definitely not be buying from any company that uses yodel to deliver. Oh yes cant call them now and their web chat does not work looks to me like they willingly let this happen.”
“Idiot driver couldn’t find our address which is easy to find. Did not try to contact us for advise. If you call yodel you pay a minimum call charge of £6”
“Awful courier. Drivers rarely can find the building (other companies have no problem...), and no way to contact driver or leave a note to the driver.
Customer support claim the limitation is drivers not having a phone to be able to call the recipient when they're outside. Pathetic excuse, give them one.”
“Parcel was initially sent to Ireland. Then when it got to the correct local depot the driver took it to the wrong house or just said he couldn’t access mine. Either way no attempt at a delivery made. Driver never answered call. DM on Twitter never answered either. Got someone online. See if parcel actually arrives today.”
