Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,787 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just keep returning my package without any atemp to deliver . We were home on both occasions. Lazy”

Helpful Report

Posted 1 year ago

“Parcel had been open and items taken out. I could not find anywhere to call and speak to anyone, the live chat was no help and the number 03447550117 was automated. Shocking service”

Helpful Report

Posted 1 year ago

“On two separate occasions the company arranged day and time for delivery. Twice they said they attempted the delivery . This is false as I was home on both occasions, on the second occasion I went out of my way and left my front door ajar and kept my passage light on. No card was left. Trust is lost ..”

Helpful Report

Posted 1 year ago

“Its not just once its all the time. Its not my driver its the inadequate system. All the messages are confusing, truncated to the point where they are meaningless and the timings and live tracking dont work at all. Its now 17.02. I began tracking my delivery at 13.04 for a window of 13.04 to 15.08. Two hours late and the tracking shows the same location for the last hour one stop away. Its always like this so much so that I have cancelled two orders now because they use yodel as the delivery partner. In conclusion your delivery is always a problem!”

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Posted 1 year ago

“Driver verbally abuses female customers by swearing and shouting at them all cos the he lost one of the parcels so he only had 1 of 2 parcels if he found the second parcel he bring it back but want my other half to except as if both had been delivered really yodel. Luckily she refused and that why the driver lost it .”

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Posted 1 year ago

“On the 6th of October, I placed an order on eBay. It was posted using Yodel the next day. According to their app and website, it arrived at my local delivery depot on the 10th of October. I was first promised delivery by the end of that day, the parcel did not come. I used the live chat to speak to a representative who told me it would then be coming on the 11th by 9pm, and again, it did not. I was then told by yet another representative it would come on the 12th which was a Saturday, again by 9pm, it didn't. After this, I was then told yet again it would arrive on Monday by 9pm which, of course, it did not. I refused to listen to any other dates told to me by a representative as clearly they are just guessing. I then get told on live chat that the last scan was on the 10th and that they have lost the parcel in the depot, and that a manual search will be initiated. First of all, you should NOT have your parcel lost in their own depot, and second of all, it took them 3 days to give me the result of the "search", which was that they did not find it. At one point in-between all this, I was on a live chat to somebody else who was giving useless information, who then eventually cut me off after 45 minutes ! No professionalism whatsoever. I had many contradicting emails from Yodel such as one saying the search hasn't yet been done, then 5 minutes later another saying it was done the day before and it was not found. On the 18th of October, the "parcel journey" updated saying it has been sent back to the seller, but the seller was told they did not find it ! At the time of writing, neither of us have the parcel and instead I have had to get a refund from the seller. Who knows where the parcel ended up.. ! AVOID USING YODEL !!!!!!”

Yodel 1 star review on 21st October 2024

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Posted 1 year ago

“Anyone know where this is? Yodel maintain this is my address according to their satnav. It isn’t but my package is shown behind a plant pot. So if anyone does recognise the plant pot and can tell me where it is I could go there and retrieve my package as Yodel certainly isn’t interested in doing anything about it.”

Yodel 1 star review on 19th October 2024

Helpful Report

Posted 1 year ago

“They are full of lazy delivery drivers that stop working 2 hours before the end of your time slot then lie about not knowing where you live even though they delivered other stuff to you house on the day they said they don't know where you live!”

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Posted 1 year ago

“Delivery from Virgin did nt appear as scheduled but I still got an email telling me that Yodel had tried to deliver which I know they had nt as I was watching for them. A previous ceramic delivery a few weeks earlier arrived in at least thirty pieces and had obviously been thrown or dropped heavily.”

Helpful Report

Posted 1 year ago

“I sold an item on Ebay & paid for the postage purchasing the label from Ebay. The buyer is still waiting for delivery after two weeks. The tracking shows it's in the final delivery depot. The customer service is non existent. DON'T USE YODEL. Also, on a previous use of yodel I took my parcel to a collection shop. This stayed in the shop for over a week before I took it out and went to the main depot.”

Helpful Report

Posted 1 year ago

“Driver went past my house without even stopping. I was on my front doorstep and then via online chat received a photo of where it was delivered. Certainly not my house. I don’t recognise where it could possibly be. Oddly afterwards I saw this, (note they state they need more information but after only 2 minutes it’s been delivered, perhaps it was, but not to me!). ‘16/10/24 17:26 Your parcel has been delivered to a safe place (Front porch) 16/10/24 17:24 We need some more information about your address. Please chat with us’. No details of how exactly I was supposed to chat with them. The regular driver was dependable but I’ve had a succession of different drivers since.”

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Posted 1 year ago

“Shocking lying company!”

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Posted 1 year ago

“I would give zero starts given the option. Yodel are incompetent idiots - I’m yet to have something delivered successfully by them. Then when they can’t find the parcel you have to wait 5 days for them to “investigate” before the retailer will even consider a refund, so yes, retailers are idiots too. I don’t believe they would be able to deliver ice to the eskimos. So left wondering where TF the parcel is that was supposedly delivered to the store collection point on 9/10, it’s shoes so hardly a small box package. I hate yodel with a passion, anymore I’ll find out what couriers are used before ordering anything online.”

Helpful Report

Posted 1 year ago

“Sold an item on vintage, the buyer never received it, the item was attempted 3 times to deliver back to me but because I was at work the item was sent back to the local service centre which is 17miles away that's going to cost me more then what the item was. Asked for it to be left with neighbour or in shed that never happened never use them again”

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Posted 1 year ago

“Very unreliable delivery services. It took more than 2 weeks for a simple delivery to be executed. I genuinely wouldn't recommend this delivery services. Poor communication in every way.”

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Posted 1 year ago

“don't even bother attempting delivery CLOWNS!”

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Posted 1 year ago

“Yodel lost my order for five days and customer service not helpful and use threatening behaviour not recommend”

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Posted 1 year ago

“Very poor service. Say they need more information on my address. Try to contact but can't speak with anyone. Tried online chat and provided what3words but still no delivery. Very disappointing indeed !”

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Posted 1 year ago

“Totally useless avoid if possible”

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Posted 1 year ago

“Waste of time sending delivery instructions, telephone help bot totally useless, text links don’t work, the only option is to ask the selling company not to use them , but that doesn’t help either, so bad it’s a miracle they still exist”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,787 reviews