“Yoga came up as cheapest and best value on a comparison site, which was good. However, despite having input all my data correctly on the site when I was directed to the provider's site key information was missing, having been input previously, and when I refilled the information the price increased by £40. Although it was still the cheapest I feel that the price I was quoted originally was misleading. Other than that rather important issue, everything else was great.”
“The price. With all the included extras was great. The only thing was I thought it said that if you wanted a paper copy say so but there wasn't anywhere to choose. I later went into chat and asked but it was only the machine answer so could not get paper copy. I know this doesn't help the planet but I am old and not too good with a computer.”
“An error was made whilst renewing my policy .
The error was mutually resolved
If I duplicate a renewal but I now have to wait 3-5 possible days for a £300 refund
It seems only yoga benefits from errors…!!”
“Very easy process. However i wanted to request that documents be sent in post which it was said I could request on portal - but when I tried to do this it sent me round in circles until I gave up! Otherwise all good.”
“New car Policy, simple, straightforward, no fuss or complex questions. Price seems good value for money and ranked very highly on comparison website. Very pleased, thank you.”
“Found Yoga via MSE/Moneysuperket online. Their quote for comprehensive insurance for my car was vastly cheaper than the renewal cost of my usual insurer with comparable cover. The online process of selecting options and subsequent payment was straightforward and easy .”
“Easy to use web site and clear information. The ability to tailor and change your policy to suit your needs is handy via the online portal
The only major issue is you are unable to cancel a policy even before it starts without having to pay an extortionate fee.”
“I have never used yoga before but was impressed how easy it was to do the only thing I didn't like is that you can't speak to customer services to take out policy it wasn't to much of a bad thing to do online but some people like to do it over phone.”
“Very easy to change insurance, no longer need to send documents to prove no claims years etc, and the price was very competitive yet included all the ‘basic’ extras which normally increase the costs. Too early to comment on service ongoing but so far very pleased. The app is very easy to use also, with my new documents available almost immediately”
“The provider was the cheapest with all the facilities I needed. The only thing that appears to have changed from last year with any provider is the high cost of additional add-ons. The basics are there but when I came to look for home and roadside recovery, this was in addition to the initial premium. The same applied to protecting my NCB and courtesy car in the event of various different causes of damage to my vehicle, ie non-insured driver, etc etc. All in all I am satisfied with the result and just glad that I am covered for a whole year with a very reasonable cost.”
“Fast and easy to set up. Very competitive premium, especially as it includes some valuable extras that other company's require payment for. The only reason for knocking a star off is the option to have a printed certificate (for EU travel) does not appear to be in the dashboard. Of course the real proof of any insurance is what happens when you have to claim!”
