Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.60

2.6 Rating 1,011 Reviews

40 %

of reviewers recommend Zara

Company Reviews

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2.6

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They confirmed 2 times they collected an order I returned. Now they refuse to refund. if they had a problem with the courier that must have lost my parcel, it is not my business. They agreed to collect, confirmed 2 times it was collect and now they refuse to refund.”

Helpful Report

Posted 7 years ago

“sold me jeans that zip didn't work and then haven't taken it back or refunded me for it!”

Helpful Report

Posted 7 years ago

“The worst customer service I have ever recived in my life. Long story cut short, Wrong items sent out, took them back, week later, items still not received, no refund, no apoligies, not been in any contact, I have been the one making every call to see what is going on and they still have no idea and very unhelpful, Clueless!”

Helpful Report

Posted 7 years ago

“Basically I ordered a dress on 1st of June (paid for 1-day delivery service).Dress didn't arrive the day after & 2 days on I received an email & text message confirming that Royal Mail has delivered it to my house. Checked CCTV and there was no delivery at all. Monday 4th June, I logged a complaint through the hotline and they said that they are investigating. On the same day, I ordered exactly the same dress in Zara Oxford Circus and I picked it up the very next day. I have called the customer service number a hundred times and after threatening them with a lawsuit, I eventually received an email from them confirming that I will receive a refund! Warning to all: stay away from Zara delivery! Better to order it instore - quicker & safer! WORST CUSTOMER SERVICE EVER!!!!!!!”

Helpful Report

Posted 7 years ago

“Brought clothes zara got charged twice went in manager rude,said will refund in 2 days been a week and no answer pn phone either. Not shopping there again in Zara Intu”

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Posted 8 years ago

“Honestly I wouldn't rate even a 1 ..I went to Watford store and there was a staff so rude! ..speaking to her colleague in her own language and looking at me does she not know that speaking in your Own language in front of other people is considered rude clearly not!! She was so impolite as well I sensed a bit of racism as well because I was the only Asian customer. After I was served she was greeting and making conversation with other customer but never gave me that service ..as I was walking out the store she was staring and giving dirty looks..I'm sorry but how old is this woman that sort of immaturity is pathetic clearly shouldn't be working as a sales person. She is the only staff there that is rude and impolite I looked at the receipt to see if I can catch her name so that i can make a formal complaint but there isn't name on there racism shouldn't not be tolerated at all and clearly this woman has not been educated as she is stuck in the old times! Something has to be done about this as I am appalled and shocked that something liek this still exits especially at this day and age. DISGUSTING!”

Helpful Report

Posted 8 years ago

“Milton Keynes 4pm-I waited with my daughter so she could try items on and was ignored by the attended after she looked at us. We were there for a minute or so a customer walked out of cubicle she acknowledged them and took items off her and ticket. I said can I go in? She was so unbelievably rude and abrupt and said “of course you can go go on” I said if that’s the case and I don’t need a ticket when you looked at me why didn’t you say it then? She then replied rudely “just go in!!” No sorry nothing just mumbling just go on as if I was a piece of dirt. I said “your rude and it’s unacceptable”. While I waited for my daughter to try her items I stood outside the cubicle, I turned to look at her she acknowledged every other customer nicely and gave them a ticket. I was already angry but then was upset and felt sad I couldn’t help to notice I was the only Indian out of all the other customers. I’m nearly 44 years old and shopped in low and high end shops all my life and in all my time have never had a racist incident towards me because that’s how I felt, I have never before ever no matter where I have been or gone faced racism. I asked to speak to a supervisor I told her what had happened she apologised but didn’t ask for my details to let me know of outcome or even a genuine sorry letter. When I walked away I truly felt she was going to do nothing about the situation.”

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Posted 8 years ago

“Worst delivery experience”

Helpful Report

Posted 8 years ago

“Zara, Chester - rude unhelpful unenthusiastic staff who are keen to send you away without trying to help. 1/5 staff I’ve met have been helpful. I absolutely adore Zara and the clothes, but the staff at this particular store are rude.”

Helpful Report

Posted 8 years ago

“I called the 0800 customer service team yesterday first thing in the morning to get a £89.99 Black hooded trench coat. I could see online it had sold out. I asked the member of staff to confirm this. I was going to travel from Manchester to Liverpool to collect the last one in Liverpool. I was told it was not Guaranteed. I asked for the store number 01517037360 to check before I set off. I was told I could call from 9:30am. The phone line was not taking calls till 10am. I was the told by a rude member of staff that it was not the Liverpool store, it was a connecting line??? I got told to keep trying. I called a second time & was told a manger would not check the coat was in the store, & was told not to bother, the staff member then hung up on me. I then called the customer service team back, then I got a apology & told without a reference number she was not able to check the coat. Then she did find with my description & price that actually it was available online. I ordered the coat, it arrived this morning with royal mail before 8am. Unfortunately the coat still has a electronic tag at the back, & no detachable hood, so I can not use the coat. I have made a complaint! I have been told to wait till next Wednesday. I have even offered if compensated to take this coat back to my regular Manchester branch, to collect a detachable hood & get the tag removed. However this has been refused.”

Helpful Report

Posted 8 years ago

“Diabolical customer service! Twice I’ve been told that within 48hours a courier will be out to collect my returns, and no one has turned up to collect. Customer service advisors don’t want to listen and just keep saying we’ll re-book! Each time they give you up to 48 hours to allow for collection and as always no one comes to collect. They wouldn’t let me speak with a manager and just hung up. Never will I buy from Zara again!! I would not recommend them unless you can go to the shop and try on the goods as returning is a nightmare unless you go out your way and return it your self. Will speak with complaints tomorrow 08432209741 and see if I get any joy!”

Helpful Report

Posted 8 years ago

“their customer services is absolutely shocking. they don't send me email receipts, and no matter how many times I phone, they can't remedy this. so I have to return things via their courier, who is booked in for a twelve hour (!!!!!) window, but even when you do take a day off work (!!!!) and wait in all day, they still don't turn up!! so then you're back to the phoning and rebooking and waiting all day, and them not turning up and........aghhhhhhh!!!!! I HAVE NEVER DEALT WITH A WORSE COMPANY. I JUST WANT TO GET RID OF THIS LAST RETURN AND never SHOP WITH THEM AGAIN”

Helpful Report

Posted 8 years ago

“I bought a blue and red striped (horizontal stripes) sweat shirt last week. It just goes to prove that what you see doesn't always translate into a positive reality! the jumper isn't made of sweat shirt materials and looks v cheap and nasty. I shall not be buying online again from zara.. v poor.”

Helpful Report

Posted 8 years ago

“I have purchased a suit ( inverted lapel blazer and skinny trousers in Navy Blue ) I tried it on the moment I got it and it was fitted just fine. So then one day I decided to wear it to work. By the end of my day it had gotten significantly looser. I could feel it in the arms and the back of the blazer too not only the trousers. I then left a few more days and decided to wear it again. This time I looked like I was in a clown costume as the trousers were so big they were almost falling off my hips. With the tags being cut out ( still have them though ) I annoy now return the product to the store. And I am wondering why am I left with an unwanted suit that I can do nothing with and with having thrown these money to the bin, while with any other retailer I could have just got compensated and be able to return the product as it does not come up to the expected standards ( not to loosen up 1 size after wearing it twice ) After talking to customer services they agreed for me issue a return and assess the product. To make things easier I took the product to Zara Covent Garden where a cashier talked to customer services who said that it was in the discretion of the manager to issue the refund on the spot. So the manager comes ( Monday April 2nd at 17:00) looks at the trousers ( looking obviously stretched ) and announces that they are made from a material that does not expand and practically I am lying and maybe I just got the wrong size. This was unacceptable, even if that was the case, no costumer services professional ever treats a client this way. Zara is a disgrace and I will make sure to get this story published in the relevant sites and posted as much as possible. Would suggest to everyone take their business elsewhere. #cheapfashion #boycottzara”

Helpful Report

Posted 8 years ago

“Don't ever shop online at Zara! My order was apparently delivered during a time when 2 people were home. Even if they'd left it in front of the door, that would have been extremely careless. My house is at a street with many people walking past. I contacted customer service. They've denied my claim. Don't ever shop with them online, it's been a horrible experience!! I would give 0 stars if I could.”

Helpful Report

Posted 8 years ago

“Avoid the Nottingham branch of Zara. The staff think it's ok to speak to their customers like dirt & call them liars in a shop full of customers. Totally wrong & refucrd to tears. Further customer relations training needed .Reported to customer services but guess another complaint swept under the carpet .shame on you!”

Helpful Report

Posted 8 years ago

“They did not deliver my order! They claim it was delivered! Very rude customer service! I still have not received it more than 1 month after! STAY AWAY FROM ONLINE SHOPPING!!! It would be a matter of time before you are the victim! SERIOUSLY not worth it!”

Helpful Report

Posted 8 years ago

“I purchased some clothing from Zara Southampton on Saturday 3rd Feb and paid half by cash and half by card. I was told that the till had frozen and payment hadn't gone though so I had to make payment again on my card. I did this, and automatically it was pending in my bank account. I went back into the store that day, and asked why both payments were pending, she explained that one would be cancelled and one would go though. On Monday 5th Feb, both payments went through. I called customer service and they explained that I needed to go into the store as they would process the refund quicker. I went half an hour out of my way the next day to go to the store and was told there that they couldn't refund on the card machines and that customer service would have to process it. By that time, as you can imagine I was fuming. I called customer service the next day and she apologised and said she needed proof which I sent through. Thursday 8th Feb, I had an emailing saying that I would receive a bank transfer and that they needed my card details which I sent through. I then had another email on Friday 9th repeating the same, so again I sent through my card details. I was expecting to receive my bank transfer as they are normally very fast, but still yesterday (12th Feb) I still hadn't received it. I called customer service today and was told that my transfer had been delayed until next week, and that this is head offices descision and that they didn't know why they had decided that. I am absolutely appalled seeing as all of this was a fault on there behalf. If anyone has any suggestions on what to do, please let me know.”

Helpful Report

Posted 8 years ago

“I have had absolutely shocking treatment from Zara customer service. I purchased some clothing from Zara Southampton on Saturday 3rd Feb and paid half by cash and half by card. I was told that the till had frozen and payment hadn't gone though so I had to make payment again on my card. I did this, and automatically it was pending in my bank account. I went back into the store that day, and asked why both payments were pending, she explained that one would be cancelled and one would go though. On Monday 5th Feb, both payments went through. I called customer service and they explained that I needed to go into the store as they would process the refund quicker. I went half an hour out of my way the next day to go to the store and was told there that they couldn't refund on the card machines and that customer service would have to process it. By that time, as you can imagine I was fuming. I called customer service the next day and she apologised and said she needed proof which I sent through. Thursday 8th Feb, I had an emailing saying that I would receive a bank transfer and that they needed my card details which I sent through. I then had another email on Friday 9th repeating the same, so again I sent through my card details. I was expecting to receive my bank transfer as they are normally very fast, but still yesterday (12th Feb) I still hadn't received it. I called customer service today and was told that my transfer had been delayed until next week, and that this is head offices descision and that they didn't know why they had decided that. I am absolutely appalled seeing as all of this was a fault on there behalf. If anyone has any suggestions on what to do, please let me know.”

Helpful Report

Posted 8 years ago

“cant't handle customer service at all. they will simply read the policy that call back in 72 hours, receive email 1 hour, return process in 10-14 business days, supervisor call back, but get no feed back within those time frame. case number 23544704, please don't tell me you will contact me in 24-72hours. I tried for a month now. Call in multiple times, no one called me back or send me the email or process the return. Customer service should be provided when customer have time to call you, not wait for you to call back. we have jobs and things to do. if keep making mistakes in returning or providing actual customer service, you should close those department and let people know you can only do physical stores. 80% of the representatives cannot even understand my problem and not helpful at all, try to created duplicated case or ask for something i already told them over and over again in the beginning, can't find my case, can't understand the situation, simply told me return takes 14 days.wasted way too much time with them for a loss of $100. if a refund will take a month, is it too long, zara??? you can't even solve the problem on the spot or actual call back in 72 hrs? never had any experience with other business.I am shocked there is such unprofessional things existing, and it's from Zara!”

Helpful Report

Posted 8 years ago

Zara is rated 2.6 based on 1,011 reviews