Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent staff at the store and misleading information on the website. Website shows which store should carry on item, unfortunately it doesn’t match store inventory. Big disaster and disappointment. I am one dissatisfied customer. Customer service on the website via chat is pointless, it collects info, submits complain, which doesn’t get anywhere.”

Helpful Report

Posted 8 years ago

“Next day delivery freaks me out. It’s not the first time when I have problems with my delivery. Zara’s customer service is so pointless! No one actually helps you or provides any details. I ordered from this store on Thursday my delivery was scheduled for Friday. When I asked customer service when should I expect my parcel they said “we do deliveries from 8am to 8pm”. So, that means I should sit at home for f*cking 12 hours just waiting for it?! And in the result (guess what?) that didn’t deliver it! When I asked Zara’s customer service what should I suppose to do with this now (cause I was leaving on Saturday for 1 month) they said “we will contact you soon....” WTF?! So the only thing I wanna say “THANK YOU ZARA FOR YOUR LOVE TO YOUR CUSTOMERS””

Helpful Report

Posted 8 years ago

“Feeling very disappointed lately as i loved my local zara in high cross Leicester, but the past months the ladies department where i shop is in awful condition, very rude staff and that's when you are able to find one! Was a great store and always helpful. I'm sure i'm not the only customer that feels this way. Shocked!”

Helpful Report

Posted 8 years ago

“NEVER ORDER ONLINE U WILL NOT GET UR ORDER SOON ...... It's the worst shop i ever see this kind of service and so bad delivery workers also with refund it's take ages to come back to acc , I have already 10 days and didn't come nothing yet ....”

Helpful Report

Posted 8 years ago

“If i can make it 0 star I'll do because they are not serious with orders online at all ..... it's the word shop that I'll never make order online ..... been so disappointed.....”

Helpful Report

Posted 8 years ago

“NEVER ordering JEWELRIES online again. It says on the website that if the accessories are in the original packaging you can return it but it's not true they will not refund you for jewelries.”

Helpful Report

Posted 8 years ago

“Website useless. Asking for size for perfume when it’s clearly one size. Tried to use online chat for help and that’s not working. Very amateur for a well known store”

Helpful Report

Posted 8 years ago

“Ordered on line in store. Delivered with security tag still fitted. Have arranged collection, waited in two days, no collection. They offered another collection date, three days seriously? Or to email a returns label. We have no printer! So no use. Promised call back from manager, failed to do so. Hung up on phone repeatedly. Am left with unserviceable goods, despite spending our time to reslolve. Complaints system is non existant and staff are very unhelpful. Avoid if at all possible”

Helpful Report

Posted 8 years ago

“Seriously avoid to buy online if you can! Awful service! I’ve had my items ordered from next day delivery and they weren’t delivery for 5 days. I called Zara costumer service and they said they would contact the courier and get back to me on 48hr. No one did. I call them again and was informed that the courier missed my items so I asked for them to be sent again. I got my new order request and there is a item missing. I wasn’t informed about that and obviously have pairs for the item previously. So basically a really big mess! After 10 days still without my items and if not attentive risking to pay for items that I’m not receiving. You basically buy online to avoid chaos and stay in peace of mind, but for me it’s just been the opposite. Really unhappy and looking forward to do a formal complaint! Unacceptable service!”

Helpful Report

Posted 8 years ago

“Terrible customer service by staff in Bolton store Returning 2 items at desk before which I had sprayed some perfume and wished to purchase which was placed beside items I was returning. The assistant smelt the item and accused me of wearing them item before wearing. I explained that the smell was probably the fact that I had just sprayed perfume and hence I was exchanging items for this instead. She went on to question whether I had worn it despite having the price tags on both items! At this point I became rather embarrassed as there was a queue of customers behind me and I was being questioned in such a degrading manner, despite there being a valid reason for her to smell perfume. She then insisted on calling for a manager and further adding to my embarrassment. She cane and authorised the refund as she smelt no perfume on the clothing. The refund took place then before Ieft she carried on to say how I shouldn’t have spoken to her in the manner I did. I didn’t even get an apology from her as she falsely accused me . I then told her that she needs to address the way she speaks to customers and didn’t like being spoken down too.”

Helpful Report

Posted 8 years ago

“Placed my order on 18/10/17 for 5 items. Was sent two duplicate items and there was one missing item. The duplicate item has been colected by a courier and I'm asking for a refund for the missing item. I've lost count with the amount of Web Chat, emails and phone calls ( some terminated by Zara customer services) . Finally I've been told I have to wait another 10-14 days for my refund to reach my bank account. What a joke this company is . So disappointed.”

Helpful Report

Posted 8 years ago

“Unable to purchase xmas gifts no gift receipts available yet (today 10/11). Unable to return purchases after xmas. Did my Shopping in other shops.”

Helpful Report

Posted 8 years ago

“I ordered two jackets, one on Saturday came on Wednesday. Other I order on Monday still waiting and today is Thursday. Why Zara says that if you order something and will come next day. First time I used Zara's delivery and I think is last time. Horrible customer service.”

Helpful Report

Posted 8 years ago

“Placed an order o line on 28th October for store delivery. 10 days later no delivery, no answers, no help. Told I have to wait another 48 hours while they look in to it. Tried to cancel told no. Asked who to complain to, guess what no help.”

Helpful Report

Posted 8 years ago

“Son bought £80 of clothes and can not find receipt but just want to exchange for larger size and refused- student- and now has £80 of worthless clothes- Brighton store. Never shop there again”

Helpful Report

Posted 8 years ago

“It’s ashame with Zara because the product is lovely but the customer service is absolutely disgusting!!!! My local branch is Milton Keynes and after waiting in the longest queue ever you finally get served by the most miserable sales assistants ever who would crack if smile !!! No one is around on the shop floor to help as I’ve asked questions before and they couldn’t give me an answer !!!! Forget shopping in store I will now go online !!!! Horrendous place”

Helpful Report

Posted 8 years ago

“3 failed deliveries even though I was home for the first 'attempt', then the package hasn't made it back to the warehouse. Yet Zara are withholding my refund of over £300.”

Helpful Report

Posted 8 years ago

“very rude staff at highcross Leicester”

Helpful Report

Posted 8 years ago

“I made an order with next day delivery. I received three emails telling me that the parcel was on its away, stating certain time periods it would arrive. It then didn't arrive in any of the stated timings. I then looked at the tracker and it said delivery was attempted at 20.24hrs which had not occurred at all as I had been home. I have spoken to customer services three times and they keep telling me they will give me a delivery time but so far nothing. It is now two days later and I have received nothing.”

Helpful Report

Posted 8 years ago

“Staff are not very friendly on the shop floor and pass you to another member of staff rather than deal with you. At the tills some don't even make eye contact when they serve you. Not polite or very good customer service at all!”

Helpful Report

Posted 8 years ago

Zara is rated 2.6 based on 1,005 reviews