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Zara Reviews

2.6 Rating 975 Reviews
41 %
of reviewers recommend Zara
2.6
Based on 975 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Zara Reviews
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Location:

53-54 Long Acre
London
WC2E 9JR

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Zara 1 star review on 18th March 2025
Trinity
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 1 star review on 15th January 2025
Sofia
Zara 5 star review on 17th March 2024
Les
21
Anonymous
Anonymous  // 01/01/2019
I can't recommend this store enough the online service is 5 star. i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them. If I ever had to phone customer services I find the staff friendly and helpful.
Helpful Report
Posted 12 years ago
Zara is rated 2.6 based on 975 reviews