Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 998 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

Write Your review

Tell us how Zara made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent sale and delivery was really fast great service”

Helpful Report

Posted 8 years ago

“Store was well laid out and again friendly staff really help!”

Helpful Report

Posted 8 years ago

“I purchased a shirt in the Edinburgh Princes Street store. I had a problem with the size. Returned it to Glasgow Buchan Street and obtained a refund without issue. Indeed the sales assistant was then extremely helpful in assisting me wirh the purchase of another item”

Helpful Report

Posted 8 years ago

“Clean shop in Edinburgh, with lots of friendly helpful staff”

Helpful Report

Posted 8 years ago

“The shopping experience is very stress free, the shop is very well presented and the clothes are very good quality for the price. Counter staff were fantastic.”

Helpful Report

Posted 8 years ago

“Excellent quality and super fast delivery!”

Helpful Report

Posted 8 years ago

“Gorgeous prints and styles. Free returns and free delivery. Range of sizes but could go larger, I am a UK 8/10 and sometimes find I need a medium or large when a small should be an ideal fit.”

Helpful Report

Posted 8 years ago

“Ordered 2 bottles of Zara fragrance online Saturday afternoon, it was delivered Sunday, very well packaged, very happy 5 stars to Zara.”

Helpful Report

Posted 8 years ago

“I can't recommend this store enough the online service is 5 star. i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them. If I ever had to phone customer services I find the staff friendly and helpful.”

Helpful Report

Posted 12 years ago

Zara is rated 2.6 based on 998 reviews