Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“The worst customer service ever. How you treat disabled customers. Two months of bartering you to give me a gift £10 to compensate me for the petrol cost I incurred because of your poor customer service in Bristol is disgraceful”

Helpful Report

Posted 2 years ago

“No Accountability, No Respect for Customers, No Follow Up. Extremely Disappointed and Dissatisfied. My concern is that I ordered 2 dresses weeks ago. I kept looking for them and they didn’t show up. I contacted Zara’s 800 number to find out the status. During my conversation with Zara’s representative it was discovered that they had automatically change my address from Blvd to Street. The rep stated she update the error and I should get my package within a couple of days. Three days later I call back and got basically the same response. Called back 2 days later and I am informed that the delivery service did not respond to Zara’s and did not update the address so they sent my package back. As I am on the phone with the rep she tells me that one of my dresses is no longer available! I asked if they have a record (which she confirmed) of my calls and curious why someone didn’t call me. There was no solution however she suggested that in the future I should order my items and have them shipped to a store instead of my home because they deliver company in Atlanta is unreliable. When I asked to speak to a supervisor I was told she would put in my request however it is at the discretion of the supervisor if they decide whether or not my request warrants them calling me back. That there is no guarantee that they will. Help me understand why if I paid for something weeks ago and never got my package how a business elects that they can or cannot call me back. I was never under the impression that this was a top quality store. The lack of professionalism from this company’s leadership is appalling. It is apparent this company gives less than a hoot about its customers which acceptable. Unfortunately, I will not spend any more of my money participating in helping increase this company’s monthly/annual revenue. I am very disappointed in how they handled this situation. Hopefully others who have experienced this or similar behavior will too stop patronizing this business.”

Helpful Report

Posted 2 years ago

“Your WhatsApp customer care is the worst in the world - so inept, incapable and unhelpful. Your store in Westfield made an error with the sale of a dress and I've been communicating on WhatsApp for a week. I explained my complaint six times and given my address seven times in the same thread. They assured me they'll resolve in 48hrs and closed the thread without resolving three times. The upshot is that, despite the store making the error, I need to make another two hour journey to Westfield, at my expense, to speak to the manager in person. Never heard anything so ridiculous and rude. They're alright as long as they're taking your money but absolutely useless once there is an issue.”

Helpful Report

Posted 2 years ago

“I got refused a refund on a jacket as it did not have the smell of the shop.!. It smelt different. Now stuck with jacket cant wear as sleeves about 4 inches to long. Never shop there again.”

Helpful Report

Posted 2 years ago

“Absolute disgusting customer service. Am surprised to note that I am not the only one complaining about items returned for refund but warehouse claiming not received. Still no action by Zara clothing. It’s all over the reviews forums. Called & chatted customer services several times but no positive response. No call backs , no managers actions, no proof of investigations if any. Am at loss of almost £100 because of this. Have been their customer for almost 15 years with no regard to loyalty. Zara needs to get investigated !!”

Helpful Report

Posted 2 years ago

“So despite Bluewater being very quiet and almost non existent shoppers in your store the is a 25 person queue to get a refund! So quick to take the money and so poor in refunding it. I had 10 years as a manager in retail and this is the slowest process I’ve ever witnessed. Shame on you.”

Helpful Report

Posted 2 years ago

“Very bad customer service. Rude & unfriendly employees. Fitting rooms are not open so you can’t try anything on. To check out takes more than half an hour to wait in line. I will never shop there again.”

Helpful Report

Posted 2 years ago

“Hi, Around Sept - October last year I was in a Zara store in central London ( the knightsbridge store I think, I can not quite remember ). I had difficulty find a particular garment / coat I wanted to purchase, I approached a staff member and she was so very helpful, more than one would expect in a very busy retail store in the centre of London. She looked very carefully in the store ( as well as on her phone gadget ) we were in and couldn't locate the item and then she helped me regarding checking at another store, to which she located the item in another store and I successfully went to purchase the item. This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. her overall strong intention to get an excellent result for the customer was very evident. She appeared very happy doing her job and clearly enjoyed servicing customers. I did retail when I was younger and its long hours, hard work and some customers can be rude which can make a persons job in retail very difficult at times. This staff clearly wasn't allowing anything possibly tough within the job she does to get to her. I asked for her name so as I could write to the Zara to express my thanks. Thank you Rosa Marina Álvarel, you are a great example of how a retail worker should be with customers. Happy New year!”

Helpful Report

Posted 2 years ago

“ZARA is a horribly inept company that treats their customers badly.”

Helpful Report

Posted 2 years ago

“Naprosto profesionální a vstřícné! S tímto obchodem spolupracuji již řadu let. Jsou profesionální, přátelští a vstřícní.”

Helpful Report

Posted 2 years ago

“Chat 24/7 is a big lie, add 1-2 weeks to the estimation time.”

Helpful Report

Posted 2 years ago

“Très satisfaits ! Les vêtements que nous avons reçus lors de notre dernière commande ont dépassé nos attentes ! Le service était excellent, et la communication superbe. Merci.”

Helpful Report

Posted 2 years ago

“Vždy brzy, vždy správně! Nakoupili jsme již desítkykrát a nikdy jsme neměli žádný problém. Nemůžu doporučit nic lepšího!”

Helpful Report

Posted 2 years ago

“Absolument parfait ! J'ai reçu ma commande exactement une semaine après la date de commande et tout était PARFAIT ! Merci beaucoup ! J'ai hâte de passer une autre commande !”

Helpful Report

Posted 2 years ago

“De superbes articles ! J'utilise ce magasin depuis des années et je suis toujours satisfait des produits. Je suis particulièrement satisfait de cette commande. J'ai commandé leurs polos et ils me vont très bien !”

Helpful Report

Posted 2 years ago

“Hyvät hinnat, hyvä laatu! Ostin ympäriinsä, ja tässä myymälässä oli ylivoimaisesti parhaat hinnat, jotka löysin haluamilleni tuotteille.”

Helpful Report

Posted 2 years ago

“Alltid bra produkter! Butiken erbjuder produkter av utmärkt kvalitet och företaget verkar verkligen bry sig om kundservice. De är alltid vänliga och hjälpsamma.”

Helpful Report

Posted 2 years ago

“Excellent service à la clientèle ! L'expérience du magasin est formidable ! Les produits sont merveilleux ; les prix sont bons, et le service à la clientèle est le meilleur !!! Je n'hésiterais pas à vous recommander à tout le monde ! !!”

Helpful Report

Posted 2 years ago

“Riktig kundservice! Den ursprungliga leveransen ansåg att varorna var lite små för sin storlek, så de ersattes! Det hade vi verkligen inte förväntat oss. Vi kommer att beställa fler snart.”

Helpful Report

Posted 2 years ago

“Immer perfekt! Egal, was man bestellt, sie nehmen sich die Zeit, es genau so zu machen, wie man es will. Die Lieferung ist auch schnell.”

Helpful Report

Posted 2 years ago

Zara is rated 2.6 based on 979 reviews