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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
The app is easy to use and payment is quick and efficient!
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
The app is really easy to use, payment is quick and efficient!
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Really fast payment and easy to send books.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Do not use Ziffit, the books that they offer you the best prices for they will very conveniently, give you the reason that they they are dirty and are therefore unfortunately rejected. Ziffit then state that they can not be returned to you and your books will be recycled. What is stopping them selling these books on and making a profit at your loss? I will never use Ziffit again a bad experience, avoid.
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Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
The service is good. There are all different prices and delivery is very good. You get your money quite quickly too.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
So helpful step by step guide really easy
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Very efficient service
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Got locked out of my account, finally got customer service to open it back up so I could reset my password. Sent the "forgot password" e mail several times and still no answer. To top all of that off, they are asking me to review them and I have not heard anything about my trade or received the money. Talk about putting the cart before the horse! This will be the last time I deal with these people.
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Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
Previously, when I submitted a buyback, you would say that the quote on many of my books was expired which was impossible because you received the buyback in a timely manner. I would then have to hassle with sending emails to you to get the money due me. Because of this I chose other agencies to sell my books even when Ziffit's quote was higher. My last 2 buybacks with Ziffit were hassle free! I was paid what was originally quoted. My trust in your company is returning.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Good Morning. On two occasions last week, I arranged for a box/parcel to be collected. Firstly, on Monday 21st March (Trade ID: 5999438) and when the parcel was NOT collected on that day, I re-arranged for the parcel to be collected on Friday, 25th March (Trade ID: 5384753) but the parcel was still NOT collected on that day either. On both occasions, I received emails and text messages informing me that DPD would collect though. This is only the second time that I have arranged for a box/parcel to be collected. As I'd had a medical appointment (and therefore booked a days annual leave) I just happened to be at home on the afternoon of Tuesday, 1st March, when that parcel WAS collected (Trade ID: 5924585) but I work "normal" office hours Monday to Friday and so when the parcel was not collected last Monday on 21st March, I suspected it might be because I wasn't at home, even though the parcel was clearly visible in my unlocked front porch. For the second opportunity to collect last Friday therefore, I once again left the parcel clearly visible in the unlocked front porch and even attached a printed note on the top of the box stating the new Trade ID No. of 5384753 and which also stated "FRIDAY 25/03/22 I'M NOT AT HOME RIGHT NOW BUT PLEASE COLLECT/TAKE BOX. THANK YOU." You will not be surprised to learn that I was very disappointed therefore to find the box still in my front porch when I returned home from work last Friday at about 5pm. If the issue regarding non-collection is because I'm not normally at home during normal working hours from Monday to Friday, then if you don't collect at weekends, I don't think my parcel will ever be collected and I won't be able to use your services ever again. Would you be able to advise/clarify in this respect therefore? Thanks very much. I look forward to hearing from you in this regard in due course.
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Posted 3 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 3 years ago
Simple process. Easy to do and quick to transfer funds to my account.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Good idea to sell books, but I received very low prices for a few good quality books. Margin between what I paid to buy used books and dvd's and what I got for selling used books & dvd's is quite a lot. Drop off with courier service was convenient and easy. Payment needs improvment: not quick or automatic as I received an email more than three weeks ago that my books were accepted but still no payment, so I will have to email them for it. Seems like this is hardly worth it for $5. Perhaps better to donate my books to Oxfam.
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Posted 3 years ago
Hello, Our Ziffit algorithm is designed so that we accept items that have the most chance of finding your stuff a new home and being enjoyed and loved by somebody else. Thanks, Ziffit.com
Posted 3 years ago
Fast payment
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Treat their customers very fairly and can be trusted 100 per cent
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
All my books were accepted at quoted price, the pick-up was on time and well organised, and the money was sent to me the same days the books were received. Excellent!
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Easy to deal, I received better prices than other similar businesses would pay
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
I have sent three lots of books. I only received money for two.
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Posted 3 years ago
Hi, please email support@ziffit.com with your trade number and the team will be able to help. Thanks, Ziffit.com
Posted 3 years ago
Easy to use and fast payment.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Smooth as usual!
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
good prices for all my books,dvds and cds. I was able to send 3 boxes this time,all with 15% extra. 2 were picked up on time by DPD but had to go Collect + shop with the third as not heavy enough but that was only a short bus ride away. I always use Ziffit to sell my items.
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Posted 3 years ago
Thanks for your review :)
Posted 3 years ago
Ziffit is rated 4.0 based on 1,616 reviews