Ziffit Reviews

4.0 Rating 1,593 Reviews
74 %
of reviewers recommend Ziffit
4.0
Based on 1,593 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 1 star review on 7th December 2022
Sean Terry
Anonymous
Anonymous  // 01/01/2019
Great service other than when an item is marked” not received “ when it definitely was. This happens every few trades.
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Posted 1 year ago
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Posted 1 year ago
Straightforward. Haven't yet had confirmation that Ziffit have received our parcel.
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Posted 1 year ago
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Posted 1 year ago
WORRIED THAT MY PARCEL SENT to you, with books and CDs listed on my account for selling , VIA IN POST UK, has not been delivered to you. I know it was picked up at the yellow boxes, but I could not scan the Logo at the end of the posting process, as my mobile is not modern enough. I did put my trade number on the side of my box though. My Inpost tracking number is CS0000003891373
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Posted 1 year ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 1 year ago
Have been using Ziffit for some time now, they were always better than other we buy sites and since the demise of Momox they are my only go to site. Prices could always be better but they are prompt, efficient and reliable, the more you use them the better the system seems to work. DPD couriers operate in the area and are regular lads so no real problems there. They take around a third of my reads, the rest I just tend to give away, I rate them 4.5 but thats only because I believe good quality books in mint condition should be valued higher, if they did this I would give them a 5.
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Posted 1 year ago
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Posted 1 year ago
Payment takes about a week after sending because the books are checked. None rejected on my latest trade. Some prices offered are very low but there are of course costs to cover - staff, postage etc and making a profit, so I am happy to accept that. I did have two books marked as not present, it is likely that I made a mistake because I was sorting a large number of books in a hurry but it is a reminder to check what I am packing against the packing list! Overall an easy way to move on books I no longer want and make space for more (I also buy from World of Books) so I will be sending more in due course.
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Posted 1 year ago
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Posted 1 year ago
Great way to get something for books etc you no longer need. Takes about a week to get parcel there and prices finalized. Be prepared to lose the books though- if they don't pass quality control, they won't be returned
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Posted 1 year ago
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Posted 1 year ago
I use Ziffit to sell my books. Excellent website - fast, easy to use, amazing library of book records. Prices sometimes a little lower than other book-buying sites, so I do use others, as I'm raising money for charity - but Ziffit is always fast and fair, plus excellent communication - quick and sensible answers on any queries, which is a rare treat nowadays. Payment always arrives promptly.
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Posted 1 year ago
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Posted 1 year ago
Was easy to scan items. Parcel collected no problem. Happy
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Posted 1 year ago
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Posted 1 year ago
The only thing that is not good DPD do jot always come when they say should of had a parcel pickup yesterday and they never turned up
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Posted 1 year ago
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Posted 1 year ago
Communication and response to questions and adresssing issues has improved. Prices getting better and they are truly trying their best to improve service
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Posted 1 year ago
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Posted 1 year ago
I have been using Ziffit for quite a while. The only downside is sometimes they reject an item and there is no way to claim it back. Recent three trades were slow. Otherwise a great way to trade in the books etc you don't need.
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Posted 1 year ago
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Posted 1 year ago
Very happy with the way Ziffit works nearly all the time. There are the odd questionable decisions when items are rejected but overall I can cope with them! The fact that the shipment you create is either collected for free or posted for free is appealing.
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Posted 1 year ago
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Posted 1 year ago
I've been trading with Ziffit for awhile generally no issues at all, very happy with their service and payment. My most recent trade was slower on notifications and turnaround than usual prompting a query from me but otherwise all good.
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Posted 1 year ago
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Posted 1 year ago
I only do books as found too many dvd rejected. Not many book rejected though. So easy to use. Do wish the price each was slightly higher. Quick payment.
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Posted 1 year ago
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Posted 1 year ago
Very easy to scan the barcode on the back of books,or input ISBN and using the InPost locker was also very simple, and I'd never used it before. A good way to get rid of books we don't need and make some money for a charity.
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Posted 1 year ago
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Posted 1 year ago
All as expected, but will submit my order quicker next time. 24 hours after scanning and 20% of my books no longer wanted so had to unpack and repack my box, but otherwise all good !!!
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Posted 1 year ago
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Posted 1 year ago
I have done several trades now and they have all gone smoothly, whether by DPD collection or by taking to a collection point. No complaints at all. A very useful service.
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Posted 1 year ago
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Posted 1 year ago
It was ok but would not let me use Code to get more money
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Posted 1 year ago
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Posted 1 year ago
We use Ziffit to sell unwanted books from our Lions Charity Bookshop in the Marlowes in Hemel Hempstead. The service is a good one! Thank you Ziffit for supporting the Lions!
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Posted 1 year ago
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Posted 1 year ago
This is the second time I've had a book rejected for "missing or damaged spine." How could I not notice sending in a loose stack of pages? Disgruntled.
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Posted 1 year ago
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Posted 1 year ago
Ziffit is rated 4.0 based on 1,593 reviews