Ziffit Reviews

4.0 Rating 1,594 Reviews
74 %
of reviewers recommend Ziffit
4.0
Based on 1,594 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 3 star review on 17th December 2022
Juliet
Ziffit 1 star review on 7th December 2022
Sean Terry
Anonymous
Anonymous  // 01/01/2019
Takes approx a week from dropping off books in INPOST locker to having my trade checked and approved for payment, in another week it will hopefully be in my bank account. Easy enough to trade but not a very big payback for the amount of quality books I sold. Good if you are planning to move home perhaps and need to declutter
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Posted 1 year ago
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Posted 1 year ago
I'm satisfied with the service that Ziffit provides - it's nice and straight forward. I'm not quite so impressed with InPost, the service here seems to vary from great to awful and everything in between. I don't know how this can be remedied. I'll happily recommend Ziffit, but not so sure about InPost, I'm afraid.
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Posted 1 year ago
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Posted 1 year ago
Parcels are received, handled and processed within a few days, and usually pay out the expected amount promptly - thank you. I feel pleased to know that my long-cherished items will have a valued 'second life' with someone else.
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Posted 1 year ago
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Posted 1 year ago
Can be good but recently discovered that four trades over a few months had not been received ! Also items can disappear from a trade .
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Posted 1 year ago
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Posted 1 year ago
The website is easy to use. Sending parcel is simple. Prices offered are often quite low. Ziffit reject quite a few items from the list for 'pages missing or damaged' or other similar comment when the books sent were in good or very good condition.
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Posted 1 year ago
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Posted 1 year ago
Was very pleased that all the returned books were accepted. However, the courier turned up without a label! I've had this sort of thing before with returning items for recycling etc. Why don't have them ready.....!!?? The good news is that he was able to print a label in his van but really should have had the label ready! But almost full marks to Ziffit.
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Posted 1 year ago
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Posted 1 year ago
It is easy to use web site, but not happy only postal option is InPost. I need to travel by bus to nearest lockers, not easy with heavy parcel.
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Posted 1 year ago
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Posted 1 year ago
When it works it’s a brilliant system. The collection system works very well. I have had no problems with payments, have no returns and no refunds. That shows how easy and reliable it is. However I have have problems with the app. The last two trades would not accept a bank transfer but would accept a PayPal payment. I prefer bank transfers.
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Posted 1 year ago
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Posted 1 year ago
Good collection service.Quick payment when books accepted.Some prices for books better than others and disappointing refusal of acceptance of up-to-date books especially when,on starting a new trade ,the same books are accepted.No experience of delivery or returns.
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Posted 1 year ago
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Posted 1 year ago
Shipping and payment were pretty quick
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Posted 1 year ago
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Posted 1 year ago
Accepted a few of what I scanned which was better than nothing.
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Posted 1 year ago
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Posted 1 year ago
prompt service.
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Posted 1 year ago
Thanks for your review :)
Posted 1 year ago
I have used Ziffit quite a few times now and I suppose the only issue I have is that it takes a LOT of books/CDs to get to the point of being able to send them off. I know these items are then resold for considerably more than I sold them for. On the plus side postage is free, which is great, and my first experience of using InPost was very positive, and I was kept informed of my parcel's progress. Payment took about two weeks from the start of the process.
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Posted 1 year ago
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Posted 1 year ago
It helps a local charity raise invaluable funds so that children can receive education, food and hope for the future. Thank you!
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Posted 1 year ago
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Posted 1 year ago
Okay, a better price overall for DVD's.Not great for books. Prices fluctuate constantly. Barcode scanner very hit and miss I am afraid to say. Forget trying to sell your CD's...they aren't interested at all. I have been using them for two years and can be picky regarding quality of items sent. Better than Zapper and Music Magpie overall. Best advice is to scan your items regularly. Payment is haphazard so keep pestering them for updates. Use PayPal to be honest. overall I rate them 4 out of 5. Good luck!!
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Posted 1 year ago
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Posted 1 year ago
Excellent trade got correct money for trade as stated. A bit disappointed that I could not have my parcel collected, as it weighed over 5kg but was informed it now has to be over 9 kg to be collected via courier. So I have to ask a neighbour to take my parcel to a collection point. not very convenient but will use Ziffit in the future.
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Posted 1 year ago
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Posted 1 year ago
This latest trade took far longer to process and I was becoming concerned. And then I found that Ziffit claimed one of the books was not received. Given I count all items prior to packing I know that the book was included hence must assume one of Ziffit's staff mislaid it during the process of logging received items. At £0.40 it's not a significant loss but it demonstrates that we "sellers" have no control over the process. On the last occasion Ziffit made a mistake it was corrected once a manager took control (the member of staff who initially replied didn't know the difference between a book and a music CD!) ... whether Ziffit will bother to investigate this time is another matter. Just beware: you may hand over your book/CD/DVD ... and be out of pocket.
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Posted 1 year ago
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Posted 1 year ago
Very good company to make a little extra cash from your unwanted books. It is a shame that they will not now allow a save trade feature anymore as it now involves putting in your items to the trade multiple times to find what they will accept and then putting them all back in once you have enough to make the amount for the trade to be collected. Bot for this, I would have given 5 stars.
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Posted 1 year ago
Thanks for your feedback we will pass this onto the developers for their review. Thanks, Ziffit.com
Posted 1 year ago
Easy to list items for sale and use website apart from inputting card details.
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Posted 1 year ago
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Posted 1 year ago
courier came as expected but because parcels where left on the front step he left no tracking card although payment was prompt enough
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Posted 1 year ago
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Posted 1 year ago
Ziffit is rated 4.0 based on 1,594 reviews