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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“Prices paid are good. They do reject some items but I'm OK with that since some of the books that I send are borderline on quality. Payment is quick. Website is good (I use a barcode scanner and find it quicker than the App). Unfortunately we have big problems with the courier that they use - DPD - not collecting the boxes. It usually takes four or five attempts before they turn up. We have the same problem with DPD collection with other companies so that's not a criticism of Ziffit.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Ziffit have just asked me for a review, by email. I am always happy with this company. However, I am being asked for a review before they have paid me for the items I have sent to them, so it's really difficult to give anything other than a 1 start review when being asked for feedback before anything has been completed. I am awaiting payment for items sent on 19/05/22, 11 days ago. Thank you. From past experience, I am often happy with Ziffit, but I would reccomend to their marketing dept not to time feedback emails until after payments have been made. Thank you”
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Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Great prices. Quick payment.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Easy to use website. Convenient drop off point. Money usually paid within 7 days.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Still waiting for confirmation of money and money”
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Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“This is a great and easy app to use. I really like the options. But it can be hard to use the scanner and having to get up to 15. 00 before you can cash in.”
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Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“I sent 19 items and was paid for 12. The initial price offered was £17.69 and I was sent £10.01. 7 items were listed as not received, this was not correct as I sent all items well packed and box and collected by the courier. This is my first experience using Ziffit and I will NOT be using them again as I would prefer to take my items to the charity shop than deal with this company.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Very happy, easy to use and quick payment. Sometimes courier does not turn up but understand out of your control.”
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Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“Always love to sell books back with Ziffit. Super quick turn around. Once my items are checked in, I’m quickly paid. Thanks for making it easy.”
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Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“I’m recommending you to everyone ! Easy to navigate the app and everything worked perfectly .”
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Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
“My first trade was fine as you collected it when I explained I could not take it to shop as I am disabled. My second parcel has been refused collection as it is less than 9 kilos .Please refer to correspondence. You suggested I keep box until I can add enough .”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“The whole procedure is very simple. The books were collected on time and I was kept in the loop. Payment was fairly quick. Bit disappointed that books were rejected but I still got a reasonable payment.”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Have used a few times over the years, never had a problem … Turnround on sending books and receiving payment very good .. Thank you”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Excellent prices paid for all books, cds etc. Would recommend if anyone is thinking of a trading partner”
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Posted 4 years ago
Thanks for your review!
Posted 4 years ago
“Parcel was collected fine. However 7 of my 24 items were rejected. With the rock bottom prices I was offered I didn’t expect this! Expect to have lots rejected unless they are immaculate. I even had a book that I was offered 8p for rejected which I’d never even read! Also issues with batteries. Won’t be using again.”
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Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Really easy process to use Ziffit. Easy to check if Ziffit will offer for an item, easy to drop off to a locker, received quick payment too.”
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Posted 4 years ago
Thanks for your review! :)
Posted 4 years ago
“This was my second trade with Ziffit, even quicker than last time. I used parcel collect service from home, which was very convenient and ideal if you can't get out (that was for first trade) this time I took my parcel to a inpost locker at my nearest Tesco, there was a good choice of inpost drop off points near me. It was easy and the on screen instructions were easy to follow.”
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Posted 4 years ago
Thanks for your review! :)
Posted 4 years ago
“Gave me the best prices for my books but gave me nothing for a CD after I posted it saying it did not contain the original discs which was not true but there was no way to question it or gave it returned so not impressed that I basically gave it away!”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“It was my first time using ziffit. I tried to use the code to get 10% extra and it didn’t work. My box was collected but you don’t seem to have received it. I spoke to someone and gave them the label number from DPD. I have received the payment but I won’t be doing this again.”
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
“Always keeps you informed of what's happening with the trade, quick glso”
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Posted 4 years ago
Thanks for your review :)
Posted 4 years ago
Ziffit is rated 4.0 based on 1,621 reviews