Set the conditions for your email campaign to reach the right audience with the greatest impact. Easily segment your audience by location, purchase history, and social following to send targeted messages at the optimal time.
Set the conditions for your email campaign to reach the right audience with the greatest impact. Easily segment your audience by location, purchase history, and social following to send targeted messages at the optimal time.
Follow-up email invites for those that have missed the first request.
Segment review invites based on customer location.
Set when the invites are sent based on location, customer segments and product collection.
Request images and videos from customers who rate the product 5-star.
Automate follow-up communications based on user actions. For example, you can send reminder emails to users who haven't responded or ask for photos or videos from those who have left a positive 5-star review.
Segmentation ensures customer satisfaction and encourages repeat business. Utilize Flow to promptly address support concerns, enhancing overall satisfaction and fostering loyalty.
Flow is a very smart way to communicate to your audience at the right time with the right message.
While the review template lets you set a basic delay, Invitation Flow gives you full control to build personalised journeys. You can tailor invites based on factors like location, shipping timelines, or product type - for example, delaying invites to Australia if orders ship from the UK. It’s designed for brands that need more flexibility than a one-size-fits-all delay.
Yes. You can control the timing, frequency, and conditions - like delaying invites by location, sending different templates based on product type, or following up only if a review hasn’t been submitted.
Absolutely. Use filters like purchase history, location, product collection, or social engagement to tailor who gets which message and when.
You can set up follow-up emails to automatically remind customers who didn’t respond the first time, improving your overall collection rate without lifting a finger.
Yes. You can set rules to ask only your 5-star reviewers for a photo or video after they leave a review - making it easy to collect high-quality UGC from happy customers who are most likely to share.
Flows help you respond at the right time, like checking in after a low rating or following up after a positive one with personalised outreach. That kind of responsiveness builds trust and keeps customers coming back.