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Gorgias

The best merchants grow through exceptional customer experiences

About Gorgias

Gorgias helps independent ecommerce brands turn their support center into a profit center. By centralizing customer interactions and automating responses to repetitive questions, your support agents will become sales associates who spend more time on meaningful, profitable interactions with customers.

Gorgias and REVIEWS.io

Enhance your customer experience by integrating Reviews.io & Gorgias. Manage reviews, access customer data, and respond to feedback- all from one platform. This powerful combination simplifies operations, boosts engagement, and helps build customer trust.

Media

Improve Response Times to Reviews

Reviews.io x Influence.io x Gorgias 1pager

View survey responses in Gorgias

Reply to reviews directly from Gorgias

Manage questions & responses in Gorgias

Get insights with customer statistics and user attributes

Use cases

Personalized Customer Experience

Deliver hyper personalized customer service with review data in Gorgias tickets
Smarter Segmentation

Use intelligent segmentation to improve customer experiences.
Turn a bad review into personalized customer experience

Enabling the integration allows REVIEWS.io to automatically create tickets for reviews that are less than or equal to 3 stars.
Generate Reviews.io based Gorgias tickets

Generate tickets in Gorgias for new company reviews, product reviews, questions, third-party reviews, and survey responses from REVIEWS.io.
Tailored responses in Gorgias based on Review.io data

Access customer attributes, branch details, and tags within Gorgias for each review, enabling effective and personalized responses.
Use Reviews.io in Gorgias

Use the REVIEWS.io widget in Gorgias to reply to reviews and questions, request revisions, and view detailed customer stats and user attributes.