Advanced Automation
Salesforce® Administrators and Developers can enhance review capabilities using Process Builder, Platform Events and Lightning Components so you can tailor Reviews to suit your exact needs
Salesforce integrates with REVIEWS.io
Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more
REVIEWS.io and Salesforce
REVIEWS.io's partnership with Salesforce® enables your business to gather rich insights for customer accounts, form effortless customer connections, and build marketing campaigns using the sales, service and marketing clouds.
Key features
- Directly request company & product reviews from contacts, accounts & assets.
- Relate collected reviews & get a detailed insight into your performance.
- Send automated emails & Chatter alerts to notify team members of significant feedback.
- Create review cases & respond to reviews directly to get closer to your customers.
- Collect reviews in person from with Field Service Lightning
- Get immediate customer feedback with Live Chat review collection
- Extend your review capability in Apex using the REVIEWS.io API.
Use Cases
Automate Your Salesforce® Review Collection
With our fully-integrated solution, review requests can be triggered automatically and then matched to your contacts, accounts, assets and product catalogues.
Create Service Workflows With Process Builder
Reviews.io and Process Builder enable you to create workflows to ensure your customers are looked after from start to finish.
Live Chat reviews
Use Salesforce's live chat functionality to request reviews during your support agent conversations.