1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,710 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They were unable to complete the contracted replacement. This caused a minimum of a 2 day delay in getting my car running again. When unable to meet initially scheduled installation, I was notified and accepted a 1 day delay. Was not advised of a new time for that day as promised. The next day, I was informed that they could not get a driver out to my location. I would have thought they would have known that from the beginning, it isn't like I live in outer Mongolia.”

Helpful Report

Posted 2 weeks ago

“Sergio was great, he double checked if the battery was the right size for my car because I left the wrong information when I bought the battery on the web site. My car starts and runs as new again, thank you!”

Helpful Report

Posted 2 weeks ago

“I was very satisfied with the entire service on Thursday Oct.23rd. Very qwik and very easy. Not sure what I would've done without it.”

Helpful Report

Posted 2 weeks ago

“Although the on line process was a bit confusing , the arrival and battery replacement could nit have been smiother. The tech was pleasant and helpful. I would recommend this service to anyone in need.”

Helpful Report

Posted 2 weeks ago

“This has to be the best way to replace a dead vehicle battery if you are stuck at home! I have used this company twice, and never need to look further!”

Helpful Report

Posted 2 weeks ago

“Done very well. Difficult placement of battery but he was able to get the job done.”

Helpful Report

Posted 2 weeks ago

“Sorry, just now getting to this review from a September purchase and a speedy delivery of excellent service. My experience with the lifetime of batteries made me aware to be cautious of their possible sudden need for replacement at about 5 years, and it can vary. Of course, my 5-year-plus battery would not start in the morning. I had no difficulty starting before this day, or I might have gone to the auto store. Luckily I didn't have work that day, and I began exploring options: neighbor jump start, no cables, call a friend, naa, look online for a mobile delivery option. I have had AAA in the past, but I don't travel often, so I didn't feel the need and unsubscribed. Well, I'll join again because that's a service they offer, but upon investigation for new members, there is an additional $150 charge in addition to battery, delivery, and installation charges. So I looked online and found 1-800-Battery, and I'm so glad I did. I wanted a quality battery delivery and installation that was appropriate. I had just moved and had no tools, and frankly didn't want to mess with installation. I got my battery delivered and installed the same day! My technician, Abel, was knowledgeable, efficient, and friendly. I had made a mess of things with baking soda and vinegar, thinking I might need to clean the connecting cables, because there was some buildup, but it didn't help. Abel went far and beyond to clean around the area and cables after installation. Even provided tips for future maintenance. Everything was spic and span with a quality name-brand battery. I'm not sure the battery store guy would have done better. Now, the service price may be a little higher than other store options or self-installation, but in my mind, it is well worth it, including the peace of mind of quickly resolving the issue. I will be using 1-800-Battery again if they're still around five plus years from now!”

Helpful Report

Posted 2 weeks ago

“Patience. When it was 2pm, my scheduled arrival was between 12 and 2pm, no call, no one had arrived; within 15 minutes someone did call and was at my apartment changing out my son’s battery.”

Helpful Report

Posted 2 weeks ago

“First of all My technician Kyle Smithers was rude and unprofessional. Second , I am getting this message ‘ drive carefully systems initializing’ and the message is not clearing he might haven’t tightened the terminals and I am going to take it to the dealership to check my car out.”

Helpful Report

Posted 2 weeks ago

“We have trusted 1-800-Battery twice in the last two months and I’d use them again in the future! The first time, we needed a battery for my fiancé‘s Nissan Versa and they were wonderful! They came out within the time window specified, and kept me updated as to the arrival time of their installer. He was fantastic! We had a slight problem with the battery, however, and it needed to be exchanged… But the driver ran back right away…obtained the correct battery and returned within 20 minutes. Things happen, and he handled it with professionalism and kindness. The second time was yesterday and I needed a new battery for my 2013 Mustang convertible. The guys came out earlier than expected, which was perfect for me! Again they let me know of the approximate arrival time of the installer and he fixed my car within 20 minutes. I went out this morning and she started right up! As I said above, I would use this company again and again! Their installers are phenomenal! Thank you so much! I hope this review was helpful!”

Helpful Report

Posted 2 weeks ago

“Great experience!”

Helpful Report

Posted 3 weeks ago

“What a great experience from start to finish. Anthony the tech was efficient and personable. Definitely will use them again and not hesitate to refer them to other”

Helpful Report

Posted 3 weeks ago

“The service at this company is top notch the technician was excellent I called at 8am the battery was low in by 11am excellent service I would recommend them to everyone”

Helpful Report

Posted 3 weeks ago

“Ordered my battery and a technician to put battery in at 8am. It was to be delivered around 1030-11am. No communication on the part of the company letting me know delivery status. Called 800 number around 1215pm to inquire about technician and battery, was given an updated time of 100pm. I advised them that I had to pick my son up from school at 2pm. I had to call them back at 130pm to see where the technician and battery were to find out that they were not coming. Operator advised that they had to switch drivers. My only question to the operator was why didn't someone let me know so that I could make arrangements to pick my son up from school? No reply. I requested a refund for the $300. Operator tried to push back on my refund, I requested a receipt or email advising of the refund status,operator stated that he could not send me one. But he guaranteed that it was canceled and refunded. NEVER AGAIN!! Customer service and Communication SUCKS!!”

Helpful Report

Posted 3 weeks ago

“I ordered a car battery and called into pay at 3:11pm PST. The agent confirmed window selected from 3-5pm for install will be closer to 5pm. No updates. At around 6:15pm I called to check. Office was closed. I started a chat also closed. I checked my status says ASAP. I called next day at 6:45am. I explained the above, he said orders after 2pm require pickup, may have from not being able to pick up battery , etc. It wasn’t the same information from day before. Upfront communication when I paid would have prevented me from expecting it to be done at around 5pm. No callback for change in timing. I had to make other plans since I had no car.”

Helpful Report

Posted 3 weeks ago

“Was awesome. Good peeps”

Helpful Report

Posted 3 weeks ago

“Battery installation was good. Friendly provider and was very happy with overall experience.”

Helpful Report

Posted 3 weeks ago

“I used 1800-battery.com and was so glad I did. I placed an order after my battery died at night, and the technician was on site in a timley maner. The communication from the company was excellent, and the tech was superb. He registered the new battery with my car's system and ensured everything was working perfectly before he left. This service saved me so much hassle and time. Phenomenal experience!"”

Helpful Report

Posted 3 weeks ago

“They solved my car battery problem quickly and everyone was great to deal with, from the service rep on the phone to the technician sent to my house to replace the car battery. I highly recommend this company.”

Helpful Report

Posted 3 weeks ago

“Very poor communication. Asked for ASAP installation and waited 7 hours. Excellent technician, stayed positive and did good work despite it getting dark.”

Helpful Report

Posted 3 weeks ago

1-800-Battery is rated 4.3 based on 5,710 reviews