1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,576 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Awesome. Lawrence Wallace -- the technician -- was courteous, respectful and friendly. He made it a good experience.”

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Posted 1 week ago

“Your servive rep was very courteous and efficent. Job well done!”

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Posted 1 week ago

“Josh was my installer and the installation on a Pontiac Solstice is very complicated with the removal of a fender side panel necessary for the installation. Josh was awesome. Install went very smooth and I am completely satisfied with the service and would recommend Battery.com to anyone.”

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Posted 1 week ago

“Awful company and service. I contacted a battery replacement for 3-5pm and they couldn’t find a technician at all. I don’t need to explain all the headache this will cause me.”

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Posted 1 week ago

“The battery "warehouse" arbitrarily substituted the battery with one that did not fit our vehicle Required an extended amount of time for the tech to obtain approval to exchange the substituted battery for the CORRECT one Installation was performed incorrectly. Although the car would start, the check engine light was now on and would not reset. Additional and expense incurred to have the diagnostics performed that confirmed several wires were either not connected or incorrectly connected causing the check engine light to remain on. 1800Battery takes advantage of people in a predicament with few options by charging significant fees but performing sub-standard (at best) service. While we appreciate the time and patience of the tech, his inability to install the battery properly could have had significant consequences in addition to the added expense to correct his work. SHAME ON 1800Battery!”

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Posted 1 week ago

“Handled every aspect of the situation and did everything the same day.”

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Posted 1 week ago

“I recently used 1-800-Battery and had a great experience. The technician who came out was very professional, efficient, and knowledgeable. He handled everything smoothly, explained the process, and had me back on the road quickly. Excellent service—I would definitely recommend them to anyone in need of a reliable battery replacement!”

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Posted 2 weeks ago

“Prompt courteous and friendly service”

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Posted 2 weeks ago

“Installer was excellent!”

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Posted 2 weeks ago

“Serviceman arrived ahead of schedule, was very informative and did quality work.”

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Posted 2 weeks ago

“Very Pleased ,thank you”

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Posted 2 weeks ago

“It's very good, ordered Friday, completed Saturday, it's so fast and professional.”

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Posted 2 weeks ago

“Boris delivered and installed my new battery. He was polite, funny and personable. He was quick and efficient. Kudos to Boris. Merry Seward Seattle, WA”

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Posted 2 weeks ago

“This was not the best process. I placed an order for a battery by VIN lookup. At the completion the status updated to sent to fulfillment. Nothing on the site let me know that the facility was closed and the order will be filled in the morning when they open. I was at work, and waited. Then I called when it was getting close to closing, I was on hold for 17 minutes. I then initiated a text conversation. I then received a text notifying me that I reached the business after hours. Also, that dispatch can take up to a few hours and the battery could be dispatched without the tech. I then put in the notes that I was going to try to get home, and would need the battery and installation at my home. The following morning I received an email update that the battery was dispatched. I called the dispatch center to make sure that the battery was coming to my home. The rep told me that even though I ordered the battery with a VIN lookup it was wrong. And told me the replacement. So the initial battery was canceled. There were several mishaps here to an already stressful experience. Please update your prompts on text and ordering site. Technically I would still be at my job waiting for the battery.”

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Posted 2 weeks ago

“First time using this company/service. Arrived quickly. Was Courteous and friendly. Completed installing the battery very fast and I was soon on my way. Thanks so much for your help !”

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Posted 2 weeks ago

“Your installer just left my driveway a short time ago. Before he left I advised him that I would be contacting you in the following regard. My vehicle is a 2021 Ford Explorer. When I first purchased it and looked under the hood I was shocked that I did not see a battery. So, doing what I do best, I googled the subject and discovered it was enclosed by the firewall. I had more recently considered replacing the battery myself and had seen numerous videos on the subject. I elected to change it now because the vehicle was starting to have some electrical anomalies. I contacted 1-800 Battery because I had had a good experience several years ago (previous vehicle). When your installer arrived I already had the hood up. Apparently he did not see a battery so he stood by the tailgate and asked me if the battery was in the back. From there, I’ll cut to the chase. Basically, I became the installer’s second set of hands and nothing I’ve seen on the videos say it’s a two person job. I held the hood up, fully extended, for an ungodly amount of time and at first was holding both the hood and the top of the enclosure. When I raised my concern they issued me a mere $20 credit. At a bare minimum the entire installation part should have been refunded. My explorer and I provided the guy with On The Job Training.”

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Posted 2 weeks ago

“Marshall was terrific. Showed up on time, quickly swapped out the battery and was overall a pleasure to work with.”

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Posted 2 weeks ago

“Once again your company has come through with flying colors. You asked if there was anything we could do to improve our service but I really can't think of anything because I can't find one thing wrong with it ... Which is so unique in these days of medium to lousy customer service. The technician was on time and he knew exactly what he was doing, friendly and professional, made quick work of the battery installation. This was a replacement for a new battery they put in a few weeks ago that turned out to be a dud. They replaced it with no problem and did not give me the third degree or try to wiggle out of the warranty Terrific company to deal with.”

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Posted 2 weeks ago

“Bill was determined to get that battery in securely. Apparently works with pride in his efforts. Good job. Thanks.”

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Posted 2 weeks ago

“Great customer service and the technician was also really lovely- thank you!”

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Posted 2 weeks ago

1-800-Battery is rated 4.3 based on 5,576 reviews