1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.27

4.3 Rating 6,428 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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“Everyone's time is valuable, and respect for it's efficient usage in each transaction demonstrates customer focus as a core objective. Electronic communications at '"1800-BATTERY" have glitches(and gaps) not serving an increase in customer confidence. Customer confidence creates a foundation of repeating sales and referrals. A sense of urgency prevails over mere convenience in this 'melded' service; communications must continually adapt at a faster pace to serve it (in my post-service assessment) The people I spoke with at "1800-BATTERY" were courteous and professional, as was the secondary party resolving my order.”

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Posted 2 weeks ago

“Henry was aces!!! On time, easy job!!!”

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Posted 3 weeks ago

“very good service”

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Posted 4 weeks ago

“I don’t remember becoming so angry at a company this quickly. I submitted my first order with 1-800-BATTERY today, and selected an installation/delivery time. I was available and waiting, but they never came. I reached out to customer service chatbot, which said “we’re here to help,” but it was a lie; they were not, in fact, there to help. They were closed. I left a voicemail, but they didn’t call back. I don’t know why they offer reservations they can’t meet.”

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Posted 1 month ago

“Had appointment today between 10 and 12 no one has shown up and no one has contacted me. Is this.real business or some type of scam?”

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Posted 1 month ago

“Placed an order claiming I would receive products and services the same day. After waiting almost an hour, I was notified that a technician would arrive in 30 minutes. After 30 more minutes, I requested another update that claimed the technician was at another job that was going over the estimated time. After another 45 minutes, the support team then decided to inform me that our product was never even picked up from the warehouse and the services could not be rendered until the next business day. Very poor, misleading services and a dishonest customer support staff. I will not be using this company ever again.”

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Posted 1 month ago

“No Show. I called about 9 am, order their service and paid with a credit card. I was told that a technician would arrive in 4-5 hours. After. 5 hours I called and was told that they would get the next technician out to me and that 1-6 hours was the time frame. After 8 hours, I called again and was told the next technician would be out. After pressing the issue, they finally told me that the closest technician was 2 hours away from me. After I asked if it would be today, I was told "probably not today". This is pathetic service and not honest in the initial sale or followup communication.”

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Posted 1 month ago

“I ordered a battery delivery at 4:30 pm on September 30th. Apparently that was too late for them that day to come out. So I message and call in the morning at 6 am and they say there technicians don’t get in until 8 am and that I would be first in line. At 8am it shows that the technician picked up the part but nothing for 3 hours. When I call at 11am the guy on the line says that I am second in line and the technician is already on his way to another location. I have to say this is the worst service of any type that I have used in my 36 years of life and I’m not exaggerating.The lack of communication is astounding,The ceo of this service Richard Keller should be ashamed of himself.”

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Posted 1 month ago

“When I started my car after having the new battery installed, a whole fiesta of idiot lights blazed across the dash. I started calling and texting the company, which was very frustrating. The wait time for a call-back was lengthy, texting was only a little better, and when trying to log into my new account, I was told my credentials didn't work, even though I'd just submitted them and know they were correct. Finally, a chat person responded and suggested that I drive the car around to make the idiot lights go away. Apparetly, the electrical system needs to recalibrate. I could've saved an hour of aggrivation if someone would've told me that from the get-go. Otherwise, your installer was cordial and competent, but he was sent with zero paperwork, which I had to contact the company for.”

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Posted 1 month ago

“I liked paying no more for mobile service than for in-shop service. I liked receiving verification that the battery should be replaced. I liked the battery-knowledge of the technician. I like having a new battery.”

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Posted 1 month ago

“The company sends a slew of unnecessary emails confirming purchase and scheduled time of arrival and at the end they do not come within the two hour window that they promise. They do not give any updates on the actual arrival, I had to call and wait online for so long that I opted for text messages instead, and they told me that the service would be 45 minutes late which then became more than two hours late with me having to contact them again because they didn't even have the decency of reaching out to me. False promises!!!!!!!!!”

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Posted 1 month ago

“I was told that you were going to refund $306.73 and charge me $125.00 for a service call When is that going to happen?”

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Posted 1 month ago

“They arrived an hour after my appointment time, but I didn't have anywhere to go, so it was no big deal. Everyone I dealt with was friendly and helpful. The work was done quickly and effiently. The price was in line with what I had anticipated it being for someone to come to me and do the work and my place. I absolutely would use this service again.”

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Posted 1 month ago

“Did not provide the battery or service I paid for, and did not contact me at all. They sent me a review link while my car is still dead and I haven’t heard from anybody. Reached out to customer service and they’ll get back to me in 24 hours. At this point I will be requesting my money back and never wasting my time or money here again. You’re better off paying for the tow, at least they show up eventually.”

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Posted 1 month ago

“Completely Unprofessional and Unacceptable Service I am highly disappointed and frustrated with the complete lack of service from this company. One week ago, my husband paid them $500 upfront to have a technician sent out to replace and fix our battery. It has now been a full seven days, and no technician has ever arrived. We have been left completely stranded without a working battery despite them taking our money immediately. This length of time for a standard battery service is entirely unreasonable and highly unprofessional. Taking a customer's money and failing to render the agreed-upon service for an entire week is unacceptable business behavior. We are currently demanding a full refund. I strongly advise anyone looking for reliable or timely service to avoid this company entirely.”

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Posted 1 month ago

“Still haven’t received an update on my order”

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Posted 1 month ago

“The batteries cost about 2x what they would be from a store, so I would have assumed the upsell was for convenience (nope). I purchased a new battery and it completely failed after 9 months. My previous battery lasted 5-6 years. This purchase had a 36-month warranty, so I made an appointment and they charge $50 for warranty service. OK, not written anywhere that the warranty costs money but fine. Made an appointment and waited 8 hours and the technician never showed. Rescheduled for the next day and waited over 7 hours and the technician never showed again. This company runs on east coast time so they close by 5PM PST and are not reachable. The third day, I contacted them at 5:30AM to schedule a third time. They gave me no time estimate for the whole day and said they would "let me know once they connect with the technician." Five hours later, he showed up, took 15 minutes to change the battery and confirmed the one previously was completely dead. 1) have never had a car battery die in 9 months = poor stock 2) it took three days to have service and I waited over 20 hours for a technician to arrive. I would not use this service and would not recommend it to anyone. I contacted them by phone, text, and email - and it was overall poor service.”

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Posted 1 month ago

“I spent an hour looking for a battey for my CX5. In 4 calls had prices, fees and no battery that was close enough to me to get. I then stumbled onto an ad for 1-800-BATTERY. One price installed, in my driveway no other fees or add ons, I was sceptic. It ends up it is true. The tech Daniel P showed tested my battery and car starter system, removed the dead battery, cleaned up the the cars cable connectors and installed the new battery in 20 mins or so. Dan was very professional and personable, he even chatted about helping the new batttery last longer in the Texas heat. I highly reccomend 1-800-BATTERY”

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Posted 1 month ago

“Willie was great! Texted me when he was on his way as well as when he arrived which I appreciated! He was knowledgeable & friendly; very conscientious. Seemed to really care & focused on his job. Again, very professional & caring!”

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Posted 1 month ago

“Absolute waste of time. Took 5 seconds to charge the money and never fullfilled the appointment. Offer a time slot and nobody shows up over 24 hours later. Terribel service and still a dead vehicle.”

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Posted 1 month ago

1-800-Battery is rated 4.3 based on 6,428 reviews