1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,029 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Over the phone customer service is excellent. Polite and courteous during our conversation. Fast and efficient service just wonderful!”

Helpful Report

Posted 4 days ago

“I placed an order that was supposed to be done within 2 hours. After 3 hours and almost sunset, an attempt through chat to get an update or help that blew me off,, waiting on the phone for over 15 minutes for help and there was no answer, an unanswered text, and after leaving a voicemail with no return call back, I had no choice but to cancel my order. I had a bad experience that wasted my time in an emergency situation.”

Helpful Report

Posted 4 days ago

“I called 1-800-battery to have the dead battery in my vehicle changed in my driveway. The tech was very professional and capable however the company had delivered the wrong battery. I understand mistakes are made but this tech called the office and was put on hold for nearly 30 minutes. He said he would try and resolve it and left. Subsequently I called the office and after explaining the situation I was put on hold for 22 minutes until the line disconnected! I called back and was disconnected again. I called once more and connected with the same woman as earlier. She explained that the company was having some trouble exchanging the wrong battery for the right one at the warehouse and therefore could not get the right battery. When I explained that this was not my mistake and therefore not my problem and could she just have someone delivery and install the right battery… I was told that they could not because they couldn’t exchange the wrong one for the right one. So my vehicle battery compartment is in my driveway dismantled by your company and because you made a mistake I was told you could not come and install the right battery!!! Absurd. The woman then became rude because I asked for a refund. When I tried to work it out once more and ask that they deliver the right battery as a last ditch effort I was told “you already told me you don’t want to do business with us”. So I asked for the refund because it was easier than continuing with this nonsensical conversation. You made your problem mine instead of fixing the problem I paid you for. I expect a full refund of the $478+ paid to you. Subsequently I purchased a battery at oreilly auto and installed myself. 1-800-battery could do better!”

Helpful Report

Posted 4 days ago

“Terrible experience. Battery installed 3 days after appt with ZERO proactive communication. Had to hound them by text and only got the battery installed after asking for refund. Tech was not professional or knowledgeable. Did not do BMS reset after we specifically asked for it, resulting in a myriad of electrical issues, including loss of heater mid winter in freezing temps. Zero stars is not low enough. Will post this review far and wide.”

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Posted 4 days ago

“Disappointed with timing. 2pm to 4pm turned into 8:30”

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Posted 4 days ago

“i ordered the battery at 3:30 pm and noon the next day it was installed, very satisfied !!!”

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Posted 4 days ago

“The Mechanics were very nice and understanding. Though the site originally said that the battery would only take 2 hours to reach me, it ended up taking 11 hours before I got a confirmation”

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Posted 4 days ago

“On site service was very good. Tech was helpful. However, I asked for and made an appt for Friday AM and they showed up on Thursday PM. Poor internal communication. Luckily we were available”

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Posted 4 days ago

“Great service, totally worth it, if you are stuck or alone!”

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Posted 4 days ago

“We very appreciative that we called 1-800-battery again. As in the past, this time between deep freezing conditions and the possibility of missing a doctor's appointment, your service personal came throuugh and removed all of our anxiety. God bless you.”

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Posted 4 days ago

“Quick response time. Job was completed in 90 mins. from the time i called.”

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Posted 4 days ago

“Driver was on time and very professional. Had the battery installed really fast. I would definitely recommend him and the company.”

Helpful Report

Posted 5 days ago

“The guy came on time within the time frame I had selected and worked hard to install the battery for my car. Well job done.”

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Posted 5 days ago

“Rian was terrific. I made an ASAP appointment in the morning and by early afternoon the same same day, he arrived and the battery replacement was quick. I'm back to and running!”

Helpful Report

Posted 5 days ago

“Service arrived over an hour late. The text messages an update is very confusing. I couldn’t tell what they were trying to tell me. I also paid over $200 more for a battery that I could’ve gotten at a local auto shop, but I was stuck and I had to have one installed and they were the only people that would come and do it due to the weather.”

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Posted 5 days ago

“Was very pleased with your service. It helped me so much to have the battery replaced at my home. The technician was very personable and replaced the battery very quickly.”

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Posted 5 days ago

“I was impressed with the customer service during the ordering process. They were quick to help with all my questions. The service tech, David, was prompt and friendly. The installation was went super smooth.”

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Posted 5 days ago

“What a lifesaver! Quick reliable service. Professional installer and same day service. What more could you ask for? !”

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Posted 5 days ago

“My other battery, although only 1.5 years old, could not crank my diesel in the cold. This new one not only started my car, but I think there must have been something wrong with my old one, for my car now has more pep and response.”

Helpful Report

Posted 5 days ago

“Booked a mobile battery replacement expecting fast service. Received a “driver assigned” notice but never got a call, text, tracking link, or ETA. Customer service couldn’t locate the driver or provide timing. After waiting several hours, I had to cancel. If you need reliable timing or clear communication, I’d look elsewhere.”

Helpful Report

Posted 5 days ago

1-800-Battery is rated 4.3 based on 6,029 reviews