Name: 1-800-Battery
Rating: 4.29

“Kept me informed about his arrival provided all services necessary to get my van up and running. As a matter of fact I am writing this from the doctors office that was very important to me to keep the appointment”

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Posted 6 days ago

“Fantastic process and service. Nice work.”

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Posted 6 days ago

“Terrible experience. Lied to multiple times by multiple people. I spoke with the first liar at 8:20 AM who told me the serviceman would arrive in two to four hours. No one showed, called, text, etc so I called again at 12:15 PM getting second liar. Was told just two people in front of me and that someone would arrive in one and a half to two hours. Waited until 2:15 PM. No one showed, called, text, etc. I called and got a third liar who stated there were just two people in front of me and that he would arrive in two or three hours. I mentioned I was told earlier that only two people were ahead of me. Person didn't care. Third liar said the person would contact me directly to provide eta. Nope. No one showed, called, or text. At 4:30 PM I called and got my fourth person. She said that he was just finishing his last job before mine and would be in route shortly. Nope. I called at 6:40 PM now getting my fifth person again with a fifth story to tell me. I metioned that I was supposed to have service by 12:15 PM and now it was 6:40 PM and I had wasted an entire day waiting. They said they would give me a whole $30 off. Not much for a $850 price tag but I'll take what I can get. He said that the service guy would call me. I mentioned I had been told that multiple times before and it wasn't true. I finally got a text saying he would arrive at 7:53 PM. And then Isaac did call me to say he was in route and it would be about 45 mintues or so. He did arrive at 7:50. He was polite and only took 20 minutes to do the job. I'm still puzzled as to why five different people would give me five different stories throughout the day acting like they had an idea of what was happening when clearly they were just making stuff up. I would never recommend to anyone based on my terrible experience with the call center yesterday.”

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Posted 6 days ago

“This is a great service. A very professional technician showed up. He went about his work very quickly and efficiently. Can’t recommend this service enough.”

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Posted 1 week ago

“Web site GAF issue taking payment. I have two pending. Let’s see how that plays out. I was told technician initially would be at roughly 230. Different guy showed up at 500. Not great. Technician Luis was great. So alls well that ends well.”

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Posted 1 week ago

“Using 1-800-Battery was so easy and convenient. So much better that waiting for roadside assistance for a jump and then taking to car to a mechanic to change the battery. They came to my location in a timely manner, took the old battery out and put the new battery in, and I was on my way. Courteous and prompt service. You can't beat it.”

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Posted 1 week ago

“Micheal Caballera was a fantastic technician. I really appreciate him coming out in the frigid weather to help me. Job came out perfect. Exceptional service!!”

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Posted 1 week ago

“Everyone we interacted with, from customer service to our tech, were beyond friendly and helpful.”

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Posted 1 week ago

“It was a Saturday, of course. They came within a couple of hours or so. Did the work quickly. I felt i was appropriately charged for the battery and labor.”

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Posted 1 week ago

“Knowledgeable and talented tech provided excellent service on time amnd as promised. They had the right battery for my Jaguar XK and they installed it in very quickly.”

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Posted 1 week ago

“Great service!”

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Posted 1 week ago

“My technician was absolutely excellent. I have an incredibly hard car to work on and it was a hard situation cause snowstorm and he had to keep moving his truck due to the snow and one way street, a situation that would make anyone scream. He calmly finished the job, I am incredibly grateful. One of the best consumer experiences I have ever had. The technician I had would be an asset to any company. It’s always great to see someone take so much pride in their work and service.”

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Posted 1 week ago

“James was very professional and efficient”

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Posted 1 week ago

“excellent Thank you”

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Posted 1 week ago

“So the actual removal and installation of the battery was fine, except that it almost didn't fit my car. My issues are with the communication between me and the phone reps. I scheduled my battery on 2/4/2026, set as urgent as per phone rep, and they estimated an ETA of before noon on 2/5/2026. By 11a had been assigned. Around noon, I saw the drivers ping had been stopped about 30 mins away from my vehicle. Called and spoke to a rep who attempted to reach the driver and estimated 90min. 2pm, driver ping still in same spot. Called and spoke to rep, they attempted to call driver again, and again they said 90 min. Called back at 4p since driver ping was still in the same spot. Rep attempted to reach out to driver and again said 90min. 5p still no movement, another call resulted in "90min". Even though the job was assigned at 11a, the driver did not show up until almost 7p, then kept commenting how quickly this is going to be done. Then said they may have grabbed the wrong battery and that the warehouse is now closed. Luckily it ended up fitting and the replacement was complete but the urgency was definitely not there and I got absolutely no information besides the standard reply of "90min". Very unprofessional in my opinion and the communication from you to customer needs to be addressed. Hard to say if I'd use your service in the future.”

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Posted 1 week ago

“1800 Battery did a great job. they got my battery replaced within a few hours of me calling. All questions were answered via phone while I awaited the tech. The tech was polite, knowledgeable and very helpful. had the battery replaced properly within minutes and answered all questions I had right in my driveway. Great job.”

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Posted 1 week ago

“I am extremely irritated and disappointed in this service. From the malfunctioning website experience, to the poor communication about when the technician would arrive, and the subpar assistance on site, I was billed $125 for an inaccurate service and no battery. The technician was under the influence of a substance that made it difficult to communicate and appeared to hinder his ability to do his job - he forgot the location of my keys, which turned out to be in the ignition, and was unable to shut my hood at the conclusion of troubleshooting. He did not introduce himself or show any form of identification, nor did he have any distinguishing clothing or marks on his vehicle that would indicate his employer. He appeared disheveled and confused. He also assured I would not be charged as he recommended I did not need a battery, yet I was charged. My primary complaint about my experience was that it was a complete waste of time and money. Less than 24-hours after the 1-800-Battery technician told me my battery was fine and said that was not the problem, and did not provide the new battery that I paid for, I had my car towed to a shop where the mechanic measured the voltage at 4v, far below the 12v that it should have been. Not only did I have to find a mechanic, pay and coordinate a tow, but then I learned it was the exact same service the 1-800-battery mechanic could have done? There is no excuse or explanation for this failure. It was a waste of everyone’s time and money.”

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Posted 1 week ago

“I am extremely irritated and disappointed in this service. From the malfunctioning website experience, to the poor communication about when the technician would arrive, and the subpar assistance on site, I was billed $125 for an inaccurate service and no battery. The technician was under the influence of a substance that made it difficult to communicate and appeared to hinder his ability to do his job - he forgot the location of my keys, which turned out to be in the ignition, and was unable to shut my hood at the conclusion of troubleshooting. He did not introduce himself or show any form of identification, nor did he have any distinguishing clothing or marks on his vehicle that would indicate his employer. He appeared disheveled and confused. He also assured I would not be charged as he recommended I did not need a battery, yet I was charged. My primary complaint about my experience was that it was a complete waste of time and money. Less than 24-hours after the 1-800-Battery technician told me my battery was fine and said that was not the problem, and did not provide the new battery that I paid for, I had my car towed to a shop where the mechanic measured the voltage at 4v, far below the 12v that it should have been. Not only did I have to find a mechanic, pay and coordinate a tow, but then I learned it was the exact same service the 1-800-battery mechanic could have done? There is no excuse or explanation for this failure. It was a waste of everyone’s time and money.”

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Posted 1 week ago

“I had a great experience with 1-800-Battery. The technician, Kristopher Clay, was extremely knowledgeable and professional. I would recommend this company wholeheartedly.”

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Posted 1 week ago

“Overall, a very good option and a mostly efficient process. The system is a bit wonky in terms of timing - our service person showed up 3 hours later than the scheduled endpoint of our reservation - but the work done was fine, the texting worked much better than the phone call but correspondence wasn't as spot on as hoped for. All of that being said, while not seamless, it still worked out, the pricing was reasonable (not a bargain but reasonable) and the service person excellent to work with. I fully endorse the 4 out of 5 stars!”

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Posted 1 week ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

1-800-Battery Reviews

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