1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,793 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Communication is terrible. I ordered a battery at 1pm on Friday. I got notice that they had received the order and that a Tech had been assigned. I waited an hour and then used the chat feature and was told that it would be about 2 hours due to high volume. I said great, after 5 hours i tried calling the customer service number but no one picked up. Evidentlly they were closed, no message on the phone told me that they were closed. No one showed up and i went to bed upset. Next morning at 5:30 am i was awakened by a phone call , the young lately appologized for the early call when she realized she had just woken me up. She told me the tech had app problems the day before. She asked when would i like to have my battery delivered and i said how about 8 am. She said great, and scheduled the time. At 8:15 am i called her back because i had not heard from the tech as yet. She had me hang up and she then called me back and said the tech was picking up the battery . I got a text at 9 am from the Tech and he said he was on his way..Long story finally got my battery...Battery.com needs to inform its customers better about its hours of operation and generally communicate better.”

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Posted 3 weeks ago

“From the online ordering process...through the tracking of delivery...and, culminating with an outstanding technician (JEFF) doing a great job...1-800-Battery was fantastic to work with! JEFF was at my house and installing the new battery within 2hrs of my initial order...outstanding!! I HIGHLY RECOMMEND THEM!!!”

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Posted 3 weeks ago

“Perfect service. thank you”

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Posted 3 weeks ago

“the service was quick and efficient!”

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Posted 3 weeks ago

“Ordering the battery was simple and user friendly, my first initial delivery date couldn’t be fulfilled which was fine. My biggest issue with this service was the lack of communication. I had one representative contact me to reschedule the next day in a timely matter. The next day the scheduled delivery arrived at 8pm. My window was from 3pm-5pm. I had to call the help line twice till someone decided to text me with a tracking link. I’m also confused on why this service is utilizing door dash as its delivery system. I don’t think I will be utilizing 1-800 Battery in the future.”

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Posted 3 weeks ago

“Excellent service. Prompt and professional. It was so easy and convenient for us. I highly recommend”

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Posted 3 weeks ago

“Bell was personable, confident and professional at her job. She did say the warranty for the battery would be emailed to me. I have yet to receive it? Thank you”

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Posted 3 weeks ago

“Very impressed with product and service. Technician was timely, courteous, and had me back on the road in no time. I will certainly recommend you folks to others. Thanks again for your product and service.”

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Posted 4 weeks ago

“Greg was amazing. Removal of the old battery was a challenge, but Greg kept at it. He was very patient with all my questions & answered them so I could understand. Loved the convenience of bringing the battery and the technician to my house and in such a quick timeframe.”

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Posted 4 weeks ago

“Fantastic work. Quick, great price. Perfect service.”

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Posted 4 weeks ago

“No one never showed up to deliver an install my battery. I paid and I still don’t have a refund.”

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Posted 4 weeks ago

“Can’t really give a positive or negative review. I filled out the online request. Received status updates of acknowledged, dispatched, etc. Received a call not much later saying no techs in my area. Wasted time setting up a service call that didn’t happen. Unreliable.”

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Posted 4 weeks ago

“My order had to be cancelled due to no availability of drivers. I would recommend not including areas where service can not be provided. Additionally, the item I needed wasn’t the correct item suggested. I was willing to pay more for the right item but couldn’t receive service. Not the best experience. The person who contacted me to keep me updated was very friendly and attempted to help me though.”

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Posted 1 month ago

“The service is excellent. Service is provided the same day. The installer was courteous and did an outstanding job. I would highly recommend 1-800-Battery.”

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Posted 1 month ago

“The person who did the service was very polite.”

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Posted 1 month ago

“The company kept me informed all along the way..Technicion was personable and was successful in installing battery. Very happy with service.”

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Posted 1 month ago

“This company met my needs at a fair price and the technician was amazing and very polite. I would definitely give them my highest recommendation.”

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Posted 1 month ago

“Second time I've used them - great customer service and fair prices!”

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Posted 1 month ago

“Battery dead on a Sunday morning. Within 0ne hour, JW was here and replaced my battery! JW was efficient, respectful, pleasant and knowledgeable .”

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Posted 1 month ago

“Service was prompt and technician replaced my battery quickly.”

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Posted 1 month ago

1-800-Battery is rated 4.3 based on 5,793 reviews