1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,609 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,609 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Came out on a Sunday. Very pleasant and knowledgeable.”

Helpful Report

Posted 3 years ago

“Quick and on-time.”

Helpful Report

Posted 3 years ago

“Total battery change-out was under 15 minutes. Great customer service!”

Helpful Report

Posted 3 years ago

“5 stars. It was very convenient and my car problems are solved. New battery works great.”

Helpful Report

Posted 3 years ago

“xxxxxxxxxxxxxxxxxxxxxx”

Helpful Report

Posted 3 years ago

“Jose was great, he worked fast, he knew his stuff, and was very friendly.”

Helpful Report

Posted 3 years ago

“Came before expected time”

Helpful Report

Posted 3 years ago

“I probably would not use 1800B again. The battery showed up 3 and a half hours after the order. The battery showed up and was the wrong size. The tech had to go get the proper size and it took an extra hour. And it cost me $60 to get the tech in and out of the paid long term parking lot because they didn’t communicate properly with office to bring the proper battery in the first place.”

Helpful Report

Posted 3 years ago

“Even though the service man arrived a little later than requested, he was professional, clean, courteous. Well done as I was skeptical of this process”

Helpful Report

Posted 3 years ago

“Fine transaction, start to finish. Very responsive. "Dre" the tech was great.”

Helpful Report

Posted 3 years ago

“Terrific service. Speedy!”

Helpful Report

Posted 3 years ago

“Great job. Arrived fast, glad I called them. Cost is good to.”

Helpful Report

Posted 3 years ago

“Cost was way too high, but they were prompt and got me back on the road.”

Helpful Report

Posted 3 years ago

“Very convenient. Great Installer.”

Helpful Report

Posted 3 years ago

“The guy showed up fast and did a good job. Nice guy too.”

Helpful Report

Posted 3 years ago

“My son’s car died on the freeway exit! I was able to quickly order a replacement battery and a time for delivery and installation. I received a text showing where my technician was on a map. He showed up on time and took like only 5 minutes to get the job done. I was very impressed with Matt and wouldn’t hesitate to call again.”

Helpful Report

Posted 3 years ago

“Awful. Never show up, takes for ever to respond, then can't get ahold of technician supposedly. Don't waste your time!!!!”

Helpful Report

Posted 3 years ago

“The tech seemed knowledgeable and efficient doing the installation. It was not like the old days when a battery swap was an easy and straight forward process!”

Helpful Report

Posted 3 years ago

“Good experience! The status updates were delayed via text but the service tech called when he arrived and changed my battery quickly.”

Helpful Report

Posted 3 years ago

“I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.”

Helpful Report

Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,609 reviews