1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,953 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“What a joke. The guy shows up with no tools. Has no idea how to replace a Porsche Boxster battery when it’s dead. Just stands there. Then the company says they are charging me $100 for showing up. On top of it he was two hours late. Not a real company. Never again.”

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Posted 3 years ago

“Ease of doing business was good and the tech was very professional and quick!”

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Posted 3 years ago

“We only had to wait 30 minutes for a new battery. The representative on the phone was very polite and was very helpful. The gentleman that installed the battery was very knowledgeable and very polite. I will highly recommend.”

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Posted 3 years ago

“The battery that was sold and installed for me on 9/28/21 went out not even a year after purchase. When the technician came to replace it, he did not complete the installation. He did not connect the battery to the car, instead he simply placed the battery in the car. The next day while out running errands, the car wouldn’t start. I had to call roadside assistance for a jump which is when we discovered that the battery was never installed. When I called the company back to get assistance, I was met with horrible customer service. They didn’t not even bat and eye at my compliant. They also refused to get someone out to install the battery. The representative told me that no one would be out to reinstall the battery until the next day. When I asked to speak to a manager, he stated that they were too busy to speak with me. This is by far the worst customer service I have ever received. I will not be returning.”

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Posted 3 years ago

“I tried to call customer service with questions about their process and was on hold FOREVER! I did a chat and text and no response until the next day AFTER I made the purchase online. The Tech arrived 30 mins. after my scheduled appt. and apologized due to a schedule conflict with me and another customer. He installed the battery, made sure everything was working fine within 30 mins. Read my detailed review on Google for a real look at the entire process.”

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Posted 3 years ago

“battery was delivered on schedule and quickly installed. very pleasant repairman”

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Posted 3 years ago

“Convenient and courteous!”

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Posted 3 years ago

“Great service! Well worth the money. I had a dead battery and no means of going to a store to get a new one plus my battery was a little difficult to get to. I was thrilled to have a knowledgeable person install it. It would have taken me much longer”

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Posted 3 years ago

“What great service. John was my tech. He was polite and professional. He arrive early which was fine with me. Solved my problem and I never had to leave home. I highly recommend this service.”

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Posted 3 years ago

“Communication was outstanding!”

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Posted 3 years ago

“The technician was awesome! The only reason I’m leaving 4 stars instead of 5 is because I had to pay for a slightly more expensive battery which wasn’t really in my budget but the service was amazing. The technician installed my battery in under 20 mins”

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Posted 3 years ago

“Quick and responsive assistance. This took no longer that 1 hr of my day; including booking, paying, status inquiry, battery replacement @ my car's location, and a thank you. Seriously amazing service.”

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Posted 3 years ago

“Quick and Easy!!”

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Posted 3 years ago

“Tech was excellent”

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Posted 3 years ago

“Excellent timely service . They know what they are doing .”

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Posted 3 years ago

“Saved me hundreds of a tow. Tech was on time, did a perfect job and was very nice”

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Posted 3 years ago

“The agent was very nice and quick to service my vehicle. Was right on time and my vehicle was back in working order in 15 minutes. This will for sure be my go too.”

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Posted 3 years ago

“On-time and On point! Thanks a bunch for your service. CgB”

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Posted 3 years ago

“I couldn’t be more pleased and impressed. The young man who came On Time, was pleasant, knowledgeable, and very accommodating.”

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Posted 3 years ago

“I called around 7pm on Wednesday and was on hold for 30 mins. I hung up and did a chat and no one responded. Called again on hold 15 mins decided to use the text option while still on hold and no response. I was browsing the site trying to find answers to questions I had about the purchase process, warranty, battery sizes etc. all while STILL on hold. After 45mins. I decided to take a chance, make the purchase and set an installment appointment for the next day. I made it for 9-11am and patiently waited. Thankfully I was at home and not stranded. Thursday morning received a text from them apologizing and asking if I still needed info. I said no, made the battery purchase and waiting for the Tech. I was then told the Tech wouldn't arrive until an hour after my appointment. I asked why did I make an appointment if he wasn't going to be on time? I was told delays happen and that's why a window is given (even though it's past my window). I said I would have appreciated some type of notification beforehand; no response back. Nonetheless, at the least I was able to track the Tech's location. I'm thinking I've already paid for the battery and can't reach customer service? Is this a scam? Thankfully the Tech showed up around 11:30 and apologized for the confusion. He had another appointment scheduled for the same time as mine but didn't see mine until 10. He contacted the office to let them know and that's why I received the text from them. As for the battery replacement, he did a great job. The install probably took 30 mins max. Eric B. walked me through the process and even had equipment to connect to my car to keep from losing my data. That was a major concern for me because I thought I would need the dealership to reprogram. He checked the battery voltage and the alternator reading making sure everything was working fine. Overall I was pleased with the process. I found them by doing a search for a battery and thought is this for real? You can order a battery online, schedule delivery and they can install all for one price? I didn't appreciate not being able to connect with customer service the day I needed them. They are based out of California so there is a 3 hour time difference but that was unacceptable for me. I gave 3 stars for communication but I have to give 5 for the ease of ordering, delivery and install. Thanks again Eric!”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,953 reviews