1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE. Order was placed yesterday. Email received with an ETA of 9 AM today. No updates, no calls. Called the call center waited an hr and a half and the call was never answered. Had chosen text option and received a text asking how they can assist and answered. And continued to text for a complete hour even while on hold. Nothing. I am disputing this charge with my CC company as I have called another that ANSWERED and were QUICK to respond. They are either closed or understaffed. If they are closed or have operational hours other than 24hrs, they need to announce that on their recorded line. The call center needs to prepare and staff for high volume call days such as winter storms, and other possible events that would drive higher calls. Which obviously they did not do. The texting software platform probably needs a FULL overhaul too.”

Helpful Report

Posted 3 years ago

“I ordered an onsite battery replacement and then found a substantially cheaper ($150 less) option. I tried to cancel by chatting, texting, and calling and received NO RESPONSE. Nothing. Their customer service is atrocious and they are excessively overpriced. Don't bother.”

Helpful Report

Posted 3 years ago

“Fraud. Ordered battery and received conformation. date comes and no further communications after multiple attempts with their chat (waited 10 hours no response) email no response facebook and twitter no responses, no communication what so ever of cancelation or communication of reschedule but have a tech show up during my sleeping hours without agreement or confirmation and get charged again another $100 for services that were never received love all the fake reviews on your pages though”

Helpful Report

Posted 3 years ago

“Total rip off scam. Signed up for battery and install and paid. Install and delivery was said to be 2 hours and 2 minutes. Waited for 3 plus hours, and they were a no show. Nobody to call at the company to check with. Then got an email stating the order was complete. Ended up getting a battery and installing myself. No way to communicate with anybody or anyway to get money back. Will dispute with CC co.”

Helpful Report

Posted 3 years ago

“They didn't show up now after two days but charged me for $350!!! Unable to get ahold of anyone on their phone after waiting over an our. NOW I have no battery, installation and have to go through the bank to report FRAUD and SCAM.”

Helpful Report

Posted 3 years ago

“Service never confirmed the order, got crickets and no answer on their phone. Emailed the cancellation and then the next message was it was delivered and completed. Called again and no answer. This is a scam. Charged my card 354.00 and received nothing. AVOID at any and all costs!!!!!!!!”

Helpful Report

Posted 3 years ago

“Service did not come as pro. Had to get another provider.”

Helpful Report

Posted 3 years ago

“We ordered a battery on December 23 during a severe cold spell. Our order said the battery would be installed in 1 hour and 10 minutes. After waiting for several hours, we tried to contact the company and after waiting for roughly an hour, we were told it would be installed later in the day. It was not delivered later in the day and then were told it would be delivered between 10:00 and 11:00 the next day. It was delivered after 11:00 with a different battery than was shown but was installed by a very nice technician and very quickly.”

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Posted 3 years ago

“I got charged and didn't get the battery”

Helpful Report

Posted 3 years ago

“Tech did not install new battery when I paid $400 for a new one to be installed. When I asked if he needed to register the battery with my cars computer (i have a 2008 bmw) he basically ran away. Now my car won’t start and is flashing the low battery signal. Meaning the battery installed is no good or the tech did not install it correctly. and nobody from customer service has gotten back to me over 3 days and counting. Would under no circumstances use this service again or recommend it. Website is extremely deceiving. Happy holidays.”

Helpful Report

Posted 3 years ago

“They were to be here yesterday between 2 and 4. No show they called said they would be here at 8 AM TODAY. still no show. Can not contact them thru phone text nothing. Now I'm without car for Christmas. My battery is under warranty with them also. FURIOUS”

Helpful Report

Posted 3 years ago

“Ordered onsite install - no show, no contact, can’t reach 1-800 et al”

Helpful Report

Posted 3 years ago

“Placed order was told they would charge me until the service was provide, they charged me anyway, I waited 5 hours and no one showed up nor did anyone call. After being in hold for over an hour someone answered and said the tech had something else to do and wasn't coming. Being this is the holiday weekend and it's almost 5pm, I am without a car for 3 days. Very poor customer service”

Helpful Report

Posted 3 years ago

“I would never use your service nor recommend it to anyone ever!! The tech that came to install an already overpriced battery was not prepared as he did not have the means to provide backup power so that my vehicle did not lose the radio code, radio settings, seat settings etc. I asked him to leave and when I called to cancel the order was then informed there would be a charge of $99. If I had only read the other numerous unfavorable comments I would have never chosen 1 800 Battery. What a slimy company.”

Helpful Report

Posted 3 years ago

“Ordered battery told about 2 hour delay. Never received. Unable to contact them using chat and email. No communication from them. Worst customer service ever. Entire staff including CEO should be fired.”

Helpful Report

Posted 3 years ago

“Paid for an expensive Die Hard battery and what was installed was a Valuecraft which is much cheaper and only has a 1 year warranty. Emailed customer service for a credit and they won't respond. Do not use this company. I'm sending the info to the Virginia Atty General. It is fraud.”

Helpful Report

Posted 3 years ago

“Definitely would take my business elsewhere next time. Not worth the hassle. Ordered battery @ 10:39 a.m. I was told 3 hours 3 minutes till installed.. Unfortunately i missed work.. Battery was installed @ 6:30 p.m.”

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Posted 3 years ago

“Terrible. They came out and replaced the battery at 300.00. Two months later my car won’t start I call AAA and it’s my battery 1800battery put in an old battery and it was the wrong size for my car. They will not connect me to a manager they say he will call it’s been over a week. Don’t use this service.”

Helpful Report

Posted 3 years ago

“Horrible experience, which I'm stlll seeking answers to. The technician came to my residence, claimed to call (no missed call records) and didn't bother to email or ring my doorbell. They just left and charged me the full price without any service. Customer service said they couldn't help or offer a refund. Waiting to hear back after escalating up the chain. Don't want a refund, just want them to come out and do what I paid for.”

Helpful Report

Posted 3 years ago

“1-800-Battery gave me a time slot for a battery delivery and replacement and never showed up. They also never notified me; when I called I was told that they'd reach out to a tech and call me back asap. Several hours later, I had to call back and was told that they realized no techs were available. A good rule of thumb is if you're going to no-show a customer (especially after telling them you'd reach out soon), at least let them know so they can make other plans. I haven't checked to see whether I was charged for this service, but thanks for the reminder. I'll be sure to leave my feedback on third-party review sites as well.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews