1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible. Driver No Show and No update from I-1800-Battery. For a booked service I was charged before the service. No Service No Courtesy! Charged me for a High-priced Battery and Send a lower cost from your own website. Bait and switch. Now in Email Exchange where Customer Service expect me to accept this Bait and Switch Operation. Not Happy !”

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Posted 3 years ago

“Trash service a year later! No one answers”

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Posted 3 years ago

“They showed up with a battery that is $60 cheaper than the one I ordered and when I contacted customer service they told me I should have read the small print in the FAQ section. Who does that? And they promised to call me back after I requested an escalation and if course no call. Total ripoff.”

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Posted 3 years ago

“Terrible experience! That is all I can say Terrible”

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Posted 3 years ago

“Attempting to use 1800 Battery.com was the worst experience I have ever had. If I could give zero stars I would. This company is a scam with the worst customer service I have ever received. I would not recommend it to anyone.”

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Posted 3 years ago

“DO NOT USE THIS SERVICE!!!!! Unreliable!”

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Posted 3 years ago

“Waited 6 hours for someone to come to sprouts to help me when the battery they put it in 6 months ago died today and they told me three hours tops !!!!! I will never ever use this company again !!! Not only did the battery go dead after only 6 short months they lie and say the wait to get some one to u is a few hours and it really is 6 or 7 !!!!! Warning people , this will happen to you too !!!!”

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Posted 3 years ago

“I DO NOT RECOMMEND USING THIS SERVICE! I placed an order for battery replacement/installation at 12 pm and was given a 2 hour window. I waited until 6 pm and was only updated when I called back again and again. I was then promised service first thing the next day with an 8 am -10 am window and was only updated when I called back again because no tech ever showed. Each time I called the reps were courteous but certainly unable to provide service or contact a tech for my order. After a total wait time of 11 and a half hours, I canceled. I did receive an email of my cancelation and refund. Too bad...I needed this battery changed, dedicated the time to get it done and now still need to get it done. I will not use this service again and I would not recommend using this service.”

Helpful Report

Posted 3 years ago

“I had a battery installed in my vehicle on 11/6/22. Less than 7 days later I called to advise them that the battery was not compatible to my vehicle. I'm requesting a refund. They will not returned my phone calls or reply to my emails.”

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Posted 3 years ago

“Received text on the back end of the 2 hour window saying installer on way, 19 minutes with tracking info, received e mail saying order status changed to "In Route". 30 min later texted installer, no response, hour later called installer stated he is not coming, they could not get battery(this is a very common GMC product). He had a very bad attitude. After another hour with CS they scheduled another driver for first thing next morning. No one has shown up, no contact, writing this review while I am on eternal hold with CS. I would give this a minus stars if I could. Total Rip Off, do not use this company. They should not be allowed to take credit cards. If I were stranded on the side of the road I could have died in the cold last night.”

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Posted 3 years ago

“DON'T. CALL. THESE. GUYS. Call an uber and go to the nearest auto supply. They do not honor the guarantee. Here's a quote from my mechanic. "A dirty little guy in a beat-up truck showed up and told me to charge the battery and left". He gave a different story to his company. I have proof. JUST DONT. Spent over 350.00 what a rip off.”

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Posted 3 years ago

“They did not deliver the battery that I selected which is higher quality. They gave me 2 options either I accept the product with a little discount or I refuse with a $100 fees for their deplacement. it's been more than 2weeks I accept the discount which they never credit me.”

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Posted 3 years ago

“The Battery price was very good. But the Tech who came to my home did not have the proper Tools to install the Battery. So he left my home with the battery was not installed they need to make sure the tech knows how to install a battery that he is suppose to do waste of my time and Engery poor experience”

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Posted 3 years ago

“I got a confirmation of my payment and scheduled install and that’s the last I heard from them. They just never came. No emails. Nothing. Waited 45 minutes on phone guy finally told me battery is on its way. Never came. Chat does not respond. Text does not respond. This company is a complete scam. Don’t waste you time and money. Listen to all the bad reviews like I should have.”

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Posted 3 years ago

“I was to have service between 3and 5 pm on Nov.10th I got a call from 1800battery at 3:13 telling that my service would be two hours late meaning 5and 7pm I called many times between 7:30 and9:00pm no answer just put on hold I tried the text I tried the chat I left my number for a call back all to no avail it's now 8:49 on nov.11 and I'm on hold and i'm still waiting for my Battery”

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Posted 3 years ago

“I received poor customer service nor did I receive the product I purchased. I will never use this company again nor will I refer business to my friends and family. You guys have to do better”

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Posted 3 years ago

“I called and they came and installed new battery. The guy had to jump it to get the car to start. He said just drive it around for a while and it will be fine. It started twice then it needed jumped. We took it to our local service center and he checked everything else since it was a new battery. Finally he took out Battery and put one of his in and it worked fine. He said it was a bad battery. So I called 1800 Battery and explained and they said since he took it out it voided the warranty. I said he had to, to see if it was the battery. They didn't care. I told them I could give them back their battery and they could check that it was bad. Very unhelpful. So I spent almost 300.00 for a bad battery. I would not recommend.”

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Posted 3 years ago

“Do not become a victim like I did. I was willing to go with this company because they advertised they have a die hard battery replacement for $355. For the price, since they come to you, I felt OK with. But, when my car stalled a little when I started it, I checked it and saw they gave me another brand of battery and not the one advertised. Customer Service stated they can give any brand as long as it's compatible. The brand they gave me costs $109...I could have bought that myself and paid someone way less to install. Smh, they take advantage of their customers and that's very unethical and unprofessional.”

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Posted 3 years ago

“When I told the customer service person that I needed a battery for my car he told me they don’t install the batteries and he suggested I go somewhere else. He directed me to a close by Pep Boys which turned out to be closed. I am 74 years old and do need help with servicing my car. You should reconsider your company service policy.”

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Posted 3 years ago

“After two weeks battery is not working! So maybe connected it wrong. Would be great if you could reach out and come to fix it.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews