1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ETA was 3 hours did show until 7 plus hours later, I purchased a diehard the most expensive one they came with a a brand I never heard exide do not like bait and switch”

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Posted 3 years ago

“This is the second time in a year and a half that I used 1-800-Battery and I spent a great deal of time online and on the phone to try and circumvent the problems I had last time where first they sent the wrong size battery, then they sent one with the positive and negative terminals the wrong way around and finally had to go to a dealership to get the right battery. After spending all that time on the phone and on the computer to avoid this situation again, all I got were assurances that everything was set to NOT have those problems again...but all the same problems occurred again and it took over two days to finally get it right! It sucked!”

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Posted 3 years ago

“Never showed up in the confirmed time frame, I went elsewhere to get a new car battery. They have charged my card for the full amount. Very bad service”

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Posted 3 years ago

“Absolutely the worst business. You wait forever on the phone for customer service. They sent an idiot who had no tools, didn't know how to replace the battery in a Porsche. The guy showed up with no tools, no knowledge, and couldn't charge my car to get the trunk open. Then they charged me full price for providing zero service and I haven't been able to get my money back. This is a scam business running out of someone's garage. I had to find a local garage to finally get my car battery replaced. Dont go near these idiots. over 3 months and I still have not been refunded”

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Posted 3 years ago

“charged me and told me arrival time would be 2 hrs, tech didnt show up, i called and called several times, they dont answer the phone, 10 hrs later tech calls on the phone”

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Posted 3 years ago

“Called at 11am, said it would take two hours, called 3 hours later to find out they didnt have a tech in my area so they were trying to get the tech in denver to get out to me, said they would update me in an hour. I call 3 hours after that, no answer, try to text, no answer. Its 6:03pm now, no battery, no response. Terrible. The guy i did talk to was nice but he really did seem like he wanted me to cancel my order. Idk never calling them again”

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Posted 3 years ago

“Time was changed causing me difficulty getting to work. Technician was given wrong battery and had to return to store. Technician was unable to make original appointment time per arrangement with the company (he is employed during that time).”

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Posted 3 years ago

“They never showed up but still charged me. WTF. What an awful company. I would never recommend or use this company. I asked them multiple times to refund my money but they never returned my 5 phone calls. I had no choose but to report them as fraud. What an awful company. Do Not USe Them!!”

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Posted 3 years ago

“cc was run prior to service which had zero contact prior to or during the 8-10 slot. NO one would pick up the phone on the ;customer service' number. tried to cancel credit card transaction. tech calls at 12:15, had no answers and tells me "I had a lot of 8-10 calls". Great concept-TERRIBLE EXECUTION”

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Posted 3 years ago

“Terrible company and business model. God forbid the battery does not work they will not care.”

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Posted 3 years ago

“I did not receive a battery but was charged full price.”

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Posted 3 years ago

“Scheduled an appointment, no one showed up, no one called. I'm out $300 until it refunds and I can't go get a new battery since I have to wait on that money. I drive for work and this is not ok.”

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Posted 3 years ago

“1 star is as low as they will let me go. I would give negative 5 stars. They said they would be here in 3 hours. after 3.5 hours they texted and said it would be 3 more hours. Then I found out they don't even have the equipment to install a battery in a BMW.”

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Posted 3 years ago

“If I could give a 0 review I would. I was originally scheduled for between 10:00am and 12:00pm I called at 12:30 and was told the technician would be there in 45 mins. I wasted 2 more hours and called again they said they had to find a new technician come out, I was then told 2 hours after that they had to cancel my order and give me a refund bc they couldn’t get the battery. The communication was awful, there was no service and completely unprofessional.”

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Posted 3 years ago

“Will never use or recommend this company to anyone”

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Posted 3 years ago

“I set an appointment for the 8am-10am window and took the morning off of work. As of 11am, no communication, no show, so I called. Incredibly nice CSR said the tech was 5 minutes away from picking up the battery and then I would be able to track. By 1:45, no communication, no show, so I called again. Another incredibly nice tech said he would check and call me back. Tech evidently bailed on them, dispatcher said there was nothing they could do other than send someone tomorrow morning but they couldn't be here until 9:30 because they lived some distance away. So, no battery, lost a day of work- and I'm not inclined to gamble on someone showing up tomorrow. Aside from courteous CSRs, couldn't have been a more disappointing experience, and I still don't have a battery. I won't do this again.”

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Posted 3 years ago

“Charged for no service”

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Posted 3 years ago

“Lack of communication. Called for service around 2:15pm, was told a wait time of 2 hrs 2 min. If not for me calling, texting and chatting on webpage to find out where the technician was, no one would've called me to let me know your service was running very late. I was given several excuses that seemed like lies - the tech was out bc of covid, the tech forgot a tool he needed and had to turn around to pick up, I was told carlos was the tech, then informed it was someone else...basically I was given the run around. Finally got battery changed out around 6:30ish. I probably wouldn't be as disappointed if there had been truthful communication on 1800battery's side - but the lack of communication is what really upset me more so than the later time quoted.”

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Posted 3 years ago

“Technician was unable to remove old battery after an hour of trying. My vehicle was inoperable afterwards and had to be towed. Once at the repair shop, I was in and out within an hour. 1-800-Battery still charged me $99 and I got nothing out of it. Beware.”

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Posted 3 years ago

“Terrible service! Never received my refund made several attempts to inquire my refund. Came out to replace my battery, and it wasn't the battery. The onsite service techs couldn't remove and directed me to call customer service. My vehicle was towed to a local car dealership. They ended up going to the dealership to retrieve the battery and did not put my old battery in, and never received my refund! Definition if a crook if you ask me:(”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews