1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,228 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very much frustrated, not at all happy and not even I received your service. Rating 0 out of 5”

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Posted 3 years ago

“I was very unhappy with my experience with 1-800-Battery. They initially estimated someone would arrive in about an hour. It ended up being 5 1/2 hours, and they never bothered to reach out to me to tell me they would be delayed. I understand they were short-handed, but a little communication would have gone a long way. When the technician finally did arrive, he didn't have all the tools he needed and then, it turned out he had brought the wrong battery. Next time I need a new car battery, I'll take my car to a shop. One out of five stars.”

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Posted 3 years ago

“thanks to your tech it cost me an extra $645.00 at the Ford dealer to fix what he screwed up. I was wondering if this was you would you go to small claims court? Just askin'”

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Posted 3 years ago

“1. You were 3 hours late. 2. Tried to up charge me on the type of battery I required, 3. Did not give me a core discount. 4. Took the core. I think your service sucks and next time I am stranded like this I will call a mobile mechanic and not get charged like this. I would not recommend your services to anyone.”

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Posted 3 years ago

“Judson the tech that installed was amazing. The rest of the process was a joke.”

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Posted 3 years ago

“My car needed 2 batteries. The driver had 1. The battery was not installed but I still paid a costly service charge.”

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Posted 3 years ago

“Claimed 1 hour, ended up being 4.5 hours. No discount, no refund, no communication. Too pricey.”

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Posted 3 years ago

“They said 1 hour, it was 4 hours.”

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Posted 3 years ago

“i called to ensure I would receive the battery I ordered but the showed up with a totally different battery. Very disappointed. Other than that - everything went quite well”

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Posted 3 years ago

“I needed a battery replaced on site. Went to their website and filled out all of my information. Got a confirmation and tech ID number and a 3 hour window. No issue on waiting. Called their customer service 3.5 hours later only to find out they don’t service my area. That would have been great information to know when I booked it! What a waste of my day.”

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Posted 3 years ago

“This company is terrible. They will lie about the services they offer and scheme you during the install to get more money out of you. As a former employee of the company I've witnessed them put a battery in an a new audi without a scanner and messed up the dashboard codes. Car wouldn't drive an the company would not reply or answer the phone. They will lie on service time appointments ect. These people are modern day crooks. Don't fall for the convenience. JUST GO TO AUTOZONE PLEASE. THANK ME LATER”

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Posted 3 years ago

“Technician was great, was he arrived. Place order for battery at 730am. Said estimate was 120 minutes, but also had a 3 hour window. After 3 hours I try to reach someone. Chat online is painfully slow, 30-45 minutes before someone responds, and calling left me on hold for several minutes. I'm not sure how such a great idea, and great service could have such a massive gap between expectation and experience. Extremely disappointing that what I expected as 3 hours or less turned into an 8+ hour ordeal.”

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Posted 3 years ago

“My battery did not arrive so I had to get a friend to drive me to pick up the battery myself from another vendor.”

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Posted 3 years ago

“Had an appointment from 8am to 10am. Rep arrived at 7:15pm! Ordered a specific battery and another type was installed. Still waiting for a replacement. My rep was very polite and friendly but dispatch needs too pay attention to scheduling.”

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Posted 3 years ago

“The battery was never installed. I requested to keep my old battery, and the serviceman refused my request. We argued and he left my old battery sitting on top of the engine, NOT INSTALLED! Now your company is charging me $99.00 for a service call. Not fair, horrible service.”

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Posted 3 years ago

“I had a technical issue trying to order their installation service. The service was never ordered but my card was charged. When I reached out for help, they never retuned my call and never answered my live chats. So they charged my card and delivered nothing. Will be taking this up with my credit card's fraud department if the charge isn't reversed, I suppose.”

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Posted 3 years ago

“Your advertising claims there are no hidden charges or unexpected fees. Yet, when I get to check-out there is a $25 fee added on for "milage" for the service person to drive here. That stinks. The service person was knowledgeable and efficient and performed the service promptly. Yet that $25 fee sticks in my craw as a last-minute way to screw me out of more money. I'm sure you make a lot on that fee from people stuck somewhere who have no choice. I should have canceled the order and looked elsewhere, but, frankly, I, like many people where tired and just paid it. I'd tell people to look elsewhere.”

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Posted 3 years ago

“I set up an appointment between 10am-12pm. At 3:00 i still hadnt heard from anyone so I called and talked to a customer service rep that told me that the person installing the battery would be there by 4:00. So he gets here and installs the battery, car starts and good to go... not so fast. An hour later my car doesn't start at the gas station so i checked the battery and the negative cable was barely hanging on. Not the best experience, that's a fact.”

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Posted 3 years ago

“Be very careful with this company. It recommended the wrong battery for my car on the website. The technician explained that a less expensive battery was needed for my Honda. While the technician is still changing batter, I received an invoice from 1-800-Battery with the charge for the more expensive battery. I contacted the company and explained the situation. Within minutes I received an updated invoice with the correct battery listed and the costs. However, when I received my credit card statement 3 weeks later, I was charged for the more expensive battery. I contacted 1-800-Battery to report the elevated charge. I was told that I would not receive a refund for 7-10 days. Why?? I will not do business with this company ever again. Very sloppy bookwork.”

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Posted 3 years ago

“I am baffled, bamboozled, bewildered. My car battery was completely dead and I scheduled an appointment to receive a replacement. The technician was scheduled to arrive between 9-11 am. After multiple messages and phone calls to customer service (and being told several times the technician was “at the appointment ahead of mine”) the technician arrived at 5 pm and completed the job in…12 minutes. I feel I am a reasonable person and understand that things happen, but the technician arriving SIX HOURS after the end of the scheduled time frame is completely unacceptable and unprofessional. I missed an appointment and was also unable to pick up my animals from the vet (resulting in me having to board them an for extra night, spending extra money). I asked for another technician and was told he was the only one working today and that he was “not the most reliable to be honest”. I saved a screenshot of this because my brother in Christ, why are you talking about other employees this way to your customers? I specifically chose the morning 9-11 time because I had places I needed to be, though assuming I’d be able to be on my way by noon was a far off dream apparently. I lost an entire day waiting on the technician to arrive because I couldn’t use my vehicle. Why bother offering appointment times if they won’t be honored? Literally may as well write “we’ll arrive at some point (probably) could be any time between 8 am and 6 pm” instead of offering appointment times. Absolutely insane. Don’t use this company :)”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,228 reviews