1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,228 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My vehicle began to vibrate & make rattling noises after I had a battery installed by a 1-800-Battery technician. I reported these issues to 1-800-Battery the next day after I had driven my vehicle & noticed that a push rivet was missing from the battery containment area. I was told a technician would come back out the next day to check on the battery. No one came out the next day or bothered to call me to reschedule. The following day I called again & spoke with a person named Walter, who told me that no one had come out before because I hadn't left a credit card number. I told him no one had asked me for a credit card number during the previous call. After giving my credit card information & discussing possible new charges, I was told a technician would be out the next day. Again, no one showed up or bothered to call me to reschedule. The following day I took my vehicle to an auto repair shop to have the battery checked & was told the positive battery terminal was loose. The auto body repairman also asked me who had installed the new battery because he claimed whoever did it had secured it improperly. I was also missing not one, but two push rivets from the battery containment area. The loose battery terminal was tightened properly, as was everything else surrounding the new battery. He also offered to replace the missing push rivets, but unfortunately, didn't have the right size for my make of vehicle & suggested I try to find some at an auto parts store. I haven't been able to find the correct-size rivets yet, so I'll have to make a special trip to a dealership to try to find some. I finally heard back from 1-800-Battery by text a day after taking my vehicle to the auto body shop. The text said a technician was on his way. I immediately called 1-800-Battery & spoke with a person named Travis. I canceled this service & I also expressed to him how frustrated & disappointed I was with the service I had received. Travis said he was sorry, but never offered to make things right. The least he could have done was to offer to replace the missing rivets, which weren't missing before the new battery was put in. I will not use your company again & do not recommend it to anyone else.”

Helpful Report

Posted 3 years ago

“I think that 1 800 batteries is a rip off, comma I purchased a purchased a die hard battery art battery 3 warranty, The guy shows up with an ever start.. Which is not as good as the die hard, It is a 3 year warranty sources that they can buy whatever they want to match the warranty.. You said it has the same cranking apps and everything else blah blah blah, comma didn't have a terminal cleaner, he's the owner operator, With lettering and all over his ran thinking you would have a little more one more compassion and pride in your work. The 1 in the heart of bad repeat people that you chat with are jerks, they don't care they have a bad attitude . I can't wait for my battery to die in a year and see what they're gonna do because this is gonna go to the States Attorney General's office office cause I'm ripping people off charging for batteries that don't cost what they are showing online I'm lying. And buying cheaper batteries and charging the same price.. $320.00 for a 3 year battery. If customer service is nice I could let it go but they are just don't care . So on my warranties up happy trails I hope you get wrapped up in some kind of mess for ripping people off when people off and I'll be in on the lawsuit that will happen and get my money back, go to Walmart garage don't come and do it for the same price . And at least you know what you're gonna get and where they're at.”

Helpful Report

Posted 3 years ago

“Disappointing experience, bait and switch tactics. I paid nearly $400 for a battery for my Mercedes Benz C300. 1800battery brought a completely different battery without notifying me or getting my approval of the change. As most customers would do in this situation, I cancelled the order. Now they’re still trying to charge a $100 dispatch fee. I would’ve cancelled the order before the dispatch had I known the battery was changed.”

Helpful Report

Posted 3 years ago

“Bait and Switch. Paid for a Premium battery and received and middle of the road battery. Installer came to the car (great) and installed a battery (great) but it wasn't the battery I prepaid for. Total silence to my communications afterwards.”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Scam company. Never showed up to my service appointment. Finally got a few spines from them next day saying my order was cancelled after charging my card. I will also report to the BBB”

Helpful Report

Posted 3 years ago

“Pure scam. Do not use them. They are top search due to fake positive reviews. After they take your money, you don’t hear from them again. And when you call you are on hold for endless hours and never get anyone.”

Helpful Report

Posted 3 years ago

“Once they took the payment in full to replace a battery, there was no communication or response to multiple inquiries. No one showed up at the appointed time and there were no texts to give the status at all. Tried texting--no response. Tried calling--on hold for one half hour early and forty minutes later. No customer service. Feels like a scam. Would not recommend this service at all. Failed on all counts. I have had to cancel the charge because of a complete lack of service.”

Helpful Report

Posted 3 years ago

“call me for a true story about your company. 925-699-7300 Dr. Forrest Patin”

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Posted 3 years ago

“Not goo. When I booked the battery the ETA was 2 hours 2 minutes. It actually took about 7.5 hours for the battery to arrive. I called the 800 number and they guy who answered told me it was his job to cover for the installer who wasn't answering his phone.”

Helpful Report

Posted 3 years ago

“i am very dissatisfied. and angry.i was in an urgent hurry. my battery was supposed to arive between the hours of 5 and 7 pm on saturday the 16th of july 2022. didnt show up until the next day about 3 pm. as a resuld my mother is very sick and could have been prevented if i would have had the battery to tansport her. so we waited with no call,text,nothing...i couldnt get anybody to help on customer service via text and call. and i left messages. no call back..... i have sent e-mails expressing this....no response........but the technician Ervin Herron was great”

Helpful Report

Posted 3 years ago

“PLACED ORDER AT 1153 A.M. ONLINE AND WAS GIVEN A 2 HOUR 20 MINUTE WINDOW. MY CARD WAS CHARGED IMMEDIATELY. 3 HOURS GOES BY. CONTACTED THEM VIA CHAT FEATURE ONLINE. BEYOND RUDE, BY FAR ONE THE RUDEST PEOPLE I HAVE EVER COME ACROSS. WHEN I MENTIONED IT HAD BEEN 3 HOURS, THE CUSTOMER SERVICE REP SAID OOPS WE SHOULD HAVE REACHED OUT EARLIER BECAUSE THE TECH IS NOT RESPONDING TO YOUR ORDER. I ASKED TO HAVE AN OWNER AND/OR MANAGER GET A HOLD OF ME AND THE RESPONSE WAS NO! DUE TO EVRYONE HAVING COVID. I ASKED FOR MY MONEY TO BE RETURNED AND PROOF EMAILED TO ME. WAS TOLD THEY NEVER RAN THE CARD, BUT MY C.C COMPANY SAID IT WAS RUN. GOT AN EMAIL SAYING THE ORDER WAS CANCELLED. HAD TO BOOK ANOTHER COMPANY TO COME OUT, WHICH THEY DID FOR ALMOST $100 CHEAPER AND SUPER FRIENDLY. THE NEXT DAY, WHILE IM IN LINE AT THE GROCERY STORE, 1800 BATTERY CALLS AND TEXTS. I DECLINED THE CALLED AND RESPONDED TO THE TEXT, STATING THE ORDER HAD BEEN CANCELLED 24 HRS PRIOR. GOT A VERY NASTY RESPONSE FROM THE TECH. DO NOT, FOR ANY REASON USE THIS COMPANY. THEY WILL CHARGE YOUR CARD, LIE ABOUT IT AND NOT SEND ANYONE OR SEND SOMEONE A DAY AFTER YOU NEEDED THEM. I MISSED AN APPOINTMENT WAITING ON THIS COMPANY. THEY DESERVE ZERO STARS.”

Helpful Report

Posted 3 years ago

“I am not satisfied because I was billed $121 for nothing. The technician came out and was not able to do anything. I would like the entire amount I paid credited.”

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Posted 3 years ago

“I called for help at 11.30am for a battery replacement service. On the service order I received and verbally told I was next in line for service aprox 2 hour wait time. AFTER 4 hours waiting and aprox 300.00 investment tech showed up. I called hourly to find out why the wait and was told that others were put in line ahead of me AFTER I called. Had I known the results, I would have made a different decision. BOO! Would not recommend your service!”

Helpful Report

Posted 3 years ago

“Made an appointment for an on site service at a certain time and no technician showed up, neither did any communication happened. Called customer service two hours after appointment window had ended, and the person said that there was a problem and they had to reschedule for the next morning, which would not work for me. No making it right attempt! Cancelled the order and hope I will not be billed for it. Will never try to use this service again and definitely cannot recommend it.”

Helpful Report

Posted 3 years ago

“This was a major disappointment, started out well but when it came to the allotted time it all fell apart. Jacob called and said that he had NO TECH'S available and most were out of the area. I waited most of the day and 15mins from the time of arrival I get the call. Now we will see if the refund is handled in a timely manner and correctly. When my husband asked him if the installation could be done on my make and model he could'nt answer with certainty. He actually seemed unable to address the most simple question.”

Helpful Report

Posted 3 years ago

“Battery was replaced but car still would not start due to multiple error messages. Technician was not able to resolve problem. My car still will not start. You should refund my money.”

Helpful Report

Posted 3 years ago

“They don't communicate!! I placed my order and waited then decided to chat with CS. It took 45 before there CS rep responded. I asked for an ETA. It went pass that timeframe do I reached out to chat again and the CS rep that I have an 8am appt the next day. Next day and nothing. No text about order no text from delivery person. I called and sent another message through chat. Waited again until 9:30 and nothing. They finally responded by asking me my order #. THEN told me it would be at least another 2 hours. I just told them to cancel and release the authorization hold in full! It was such a waste of time and energy. I have a stressful job and I get 1 day off a week and a good part was wasted on this company!!!”

Helpful Report

Posted 3 years ago

“If you want an "Uber Driver" to pickup and install your battery, then go for it. Spent 30+ minutes over the phone to assist in diagnosing battery install not working. Company has not responded to my initial review and have not received any battery warranty info. Not worth the price. Don't waste your money or time....”

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Posted 3 years ago

“TERRIBLE SERVICE. I WAS PROMISED A DELIVERY ON A DAY BUT THEN SOMEONE CALLED AND SAID THE TECH DID NOT SHOW UP FOR WORK SO THEY WOULD SEND SOMEONE FROM Milwaukee AND HE WOULD ARRIVE NEXT MORNING HE DID NOT WHEN HE CAME LATE AFTERNOON HE HAD THE WRONG BATTERY TRIED TO INSTALL ANOTHER DIDN'T WORK. hE SAID HE WOULD ARRANGE REFUNDi HAVE CALLED 3 TIMES TO GET A REFUND NONE SO FAR. nEVER DEAL WITH THESE PEOPLE”

Helpful Report

Posted 3 years ago

“This company LIED to me! I requested a battery replacement. The car was located in my home garage. I was quoted a price for their service and made payment via credit card. After charging my credit card, the company notified me an hour later that there would be a $75 installation up charge. The representative NEVER mentioned this additional charge when I spoke with them via telephone....bait and switch. I was then notified of when the technician would arrive...12:00pm. The technician showed up at 3:30pm...over three hours late! To change the battery, the rear wheel must be removed. The company advised me that they were very experienced at changing a battery on this car. Upon arrival, the technician could NOT figure out how to remove the rear wheel cap to expose the tire bolts. He then said, "This is too much liability for the company. I'm leaving." He packed up his tools, and drove off without saying a word. Outrageous! Imagine not being able to figure out how to remove the tire....how in the world was he going to figure out how to remove/replace the batter? My next door neighbor was watching this mess and came over. Right after the technician drove off, my neighbor took a screw driver and within 5 seconds popped off the wheel cap. In less then an hour, my neighbor changed the battery...I paid him for the service versus this company. You've been warned.”

Helpful Report

Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,228 reviews