1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,436 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Diehard Battery with 900 CCA and found an Exide 760 CCA battery installed in my Jeep Grand Cherokee by the 1-800-battery Installer. The difference was: Diehard Battery $304 installed free and Excide $235. This was "bate and switch" with no notice until the battery was installed. In addition, the stop/start failure light is now on the dash display and I was charged $22 for a free install. The Installer told my wife if you have any problems call and we will come out. Called 1-800-battery and was told another visit would cost $100. Told the representative to come back and get the Excide battery and I will buy a Diehard battery and install it myself. (10 minutes with proper tools) The representative said it would cost $100 for a battery return and refund. Told the representative to return and get the battery or I will call my credit card company and challenge the battery transaction for not providing the product, service paid for and damage to my jeep!”

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Posted 3 years ago

“No one likes hidden fees. Had you notified me if your ridiculous $1.00 per mile fee of $25, I would not have used your service. I do not live in a remote location, making the fee even more ridiculous”

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Posted 3 years ago

“This the most unreliable car service and outrageously expensive!!”

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Posted 3 years ago

“Horrible experience”

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Posted 3 years ago

“Tech never showed up on Monday between 5-7. Promised next morning at9:00 but also didn’t show. After several calls finally showed up after noon and had the wrong battery. Has to leave for the airport and only assume that he finished the job.”

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Posted 3 years ago

“Delivered the wrong battery. The customer service rep on the phone was rude and told me I would pay a service charge if I refused the battery. Don't recommend buying form these guys Fullerton California.”

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Posted 3 years ago

“Sent the incorrect battery after waiting all day. The battery did have the same warranty. Customer service when I called was very rude.”

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Posted 3 years ago

“Phone reps lie to you and company uses bait and switch tactics. I bought a $300.00 Dihard battery, but they installed a $169.00 knockoff. Phone reps promised to replace and strung me along for 6 hours until supervisor said I was stuck with what they did.”

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Posted 3 years ago

“I contacted 1 800 battery for a battery replacement on my 2017 Ford F-150. I asked them directly if they register the batteries to the vehicle. the customer service rep stated that they did register the batteries. The tech showed up and stated that they do not register batteries and that my vehicle did not need it it done. I showed the tech where it states on their website that my vehicle needs that service. he stated that he would cancel the call and i would have to call in to have a refund processed. I called to request a refund, spoke with Travis who said he did not have that authority to process refunds and then transferred me to Jason who began to belittle me stating that they replaced thousands of batteries, yet i apparently knew more about it than he did, and then proceeded to hang up on me.”

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Posted 3 years ago

““On Feb 27 I waited over 4 hours for the technician to arrive. When he did show up,On 5.50pm You told me to wait 1.30 hour And then 7.08 pm You told me 30 more min I said ok am waitting Then 8.10pm I call many time(17) to ask about my battery No one pick up my phone and I have to pay for overnight car park ,You have to pay for it Not me!”

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Posted 3 years ago

“I was really excited about the concept of not having to move my vehicle to get the battery changed, and I would have changed the battery myself, but it needs to be registered so I called for service. they were prompt, but did not have the required tool to install it correctly. he cancelled the call and said to call in for a refund. I called to request a refund, spoke with Travis who said he did not have that authority and transferred me to Jason who began to belittle me and then proceeded to hang up on me. I had to dispute the charge with me bank. i will never call them for service again.”

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Posted 3 years ago

“I waited over 4 hours for the technician to arrive. When he did show up, he said he didn’t know how to change the battery and had to “google it.” I waited for 30 minutes while he watched YouTube videos in my front yard so I asked him if he was going to actually be able to do this. He was angry and said if I wanted to take it to a garage, I could do that. He started to pack up so I called the company for a refund. I was told by customer service that the technician would need to buy an additional tool in order to replace the battery but when I asked the technician if he knew where to get one, he said “I don’t know, a parts store? They may not even have it.” I asked customer service again for a refund and they said it would still cost $100 for the dispatch fee. I was told they would call me back but another 30 minutes and the technician left me with the battery. I am completely floored by how insane this process has been. I will never use this company again.”

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Posted 3 years ago

“Horrible experience. Charged full price of replacement quoted of 276$ for 99$ jump. Horrible customer service. Didn't even get name correct after spelling out 3 times. They are there to play games and take your money. Beware.”

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Posted 3 years ago

“Don't put a form in an email if it is just going to delete my review after I click submit. I dropped my review of 1800BATTERY to just 1 star for wasting my time.”

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Posted 3 years ago

“1800 battery sent a technician over as there was no power in my Lexus. He was on his phone the entire time taking multiple calls. He installed the battery and the car turned on but then there were check engine lights that came on at the same time which I had never seen before. He immediately left and would not acknowledge any further issues. When I spoke with dispatch, they said it was possible that he forgot to bypass and would send him back. He never showed up and now my car won’t drive. If you have a battery or other issue, I think there are better solutions out there.”

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Posted 3 years ago

“Technician was great. I ordered the battery the day before and also chatted to make sure the battery was the correct one. When they showed up the next day I was told it was the wrong battery and was told it would be 60 dollars more. I ended up paying 346 for a battery that every auto store carries for 216 but of a huge upcharge”

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Posted 3 years ago

“I have a 2008 GMC Sierra and they quoted me $250 so I called best battery on 1112 swift in north Kansas City Missouri and got it $100 cheaper with exceptional customer service.”

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Posted 3 years ago

First of all we only use Premium 3 and 4 yr batteries you can always save money by buying a cheaper product. There are 12-18 month batteries and refurbished. Second we come to you and warranty the installation. Third, you got a quote and tried to compare two different things. This is exactly why we only buy direct premium from Manufacturers. Lots of small regional types of shops actually scam the customer with inferior products. Good Luck!

Posted 3 years ago

“I loved the service, but the billing process has been such a nightmare I would never recommend. I followed the instruction that the rep gave me on the phone to a T and it's now been weeks later, multiple phone calls, multiple promises of follow-ups, and absolutely no one can get me the credit adjustment I deserve because I ended up getting a lower cost service. All I hear is "our billing department is not here" "they're outsourced" "we have little contact with them" "they don't respond that much." None of this is okay and I'm utterly exhausted by wasting so much time on this.”

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Posted 3 years ago

None of this is true... Our billing is only done in house and automated.

Posted 3 years ago

“I ordered a Odessy Battery but when the battery arrived it was not what I ordered. The serviceman, who was very nice , called the office and was told that they didn’t carry the Odessy battery but would send an equivalent. The service man installed the replacement battery. I HAVE YET TO RECEIVE A RESPONSE TO MY ASKING FOR THE INFORMATION ABOUT THE BATTERY,”

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Posted 3 years ago

“Ordered a battery to be installed in one hour. 1.5 hours later called and was told only one tech, tomorrow? No needed today. 1.5 hours later tech arrived. Wrong battery. Tech said, "I told them wrong battery." 1 hour later; wrong battery. "I told them wrong battery." said the tech. Now must wait until tomorrow. Next day; right battery installed. About 20 hours late. Also tech forgot to reinstall battery shield around new battery. I'm OK paying premium prices for fast service but these guys are a joke. Buy elsewhere.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,436 reviews