1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a major disappointment, started out well but when it came to the allotted time it all fell apart. Jacob called and said that he had NO TECH'S available and most were out of the area. I waited most of the day and 15mins from the time of arrival I get the call. Now we will see if the refund is handled in a timely manner and correctly. When my husband asked him if the installation could be done on my make and model he could'nt answer with certainty. He actually seemed unable to address the most simple question.”

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Posted 4 years ago

“Battery was replaced but car still would not start due to multiple error messages. Technician was not able to resolve problem. My car still will not start. You should refund my money.”

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Posted 4 years ago

“They don't communicate!! I placed my order and waited then decided to chat with CS. It took 45 before there CS rep responded. I asked for an ETA. It went pass that timeframe do I reached out to chat again and the CS rep that I have an 8am appt the next day. Next day and nothing. No text about order no text from delivery person. I called and sent another message through chat. Waited again until 9:30 and nothing. They finally responded by asking me my order #. THEN told me it would be at least another 2 hours. I just told them to cancel and release the authorization hold in full! It was such a waste of time and energy. I have a stressful job and I get 1 day off a week and a good part was wasted on this company!!!”

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Posted 4 years ago

“If you want an "Uber Driver" to pickup and install your battery, then go for it. Spent 30+ minutes over the phone to assist in diagnosing battery install not working. Company has not responded to my initial review and have not received any battery warranty info. Not worth the price. Don't waste your money or time....”

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Posted 4 years ago

“TERRIBLE SERVICE. I WAS PROMISED A DELIVERY ON A DAY BUT THEN SOMEONE CALLED AND SAID THE TECH DID NOT SHOW UP FOR WORK SO THEY WOULD SEND SOMEONE FROM Milwaukee AND HE WOULD ARRIVE NEXT MORNING HE DID NOT WHEN HE CAME LATE AFTERNOON HE HAD THE WRONG BATTERY TRIED TO INSTALL ANOTHER DIDN'T WORK. hE SAID HE WOULD ARRANGE REFUNDi HAVE CALLED 3 TIMES TO GET A REFUND NONE SO FAR. nEVER DEAL WITH THESE PEOPLE”

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Posted 4 years ago

“This company LIED to me! I requested a battery replacement. The car was located in my home garage. I was quoted a price for their service and made payment via credit card. After charging my credit card, the company notified me an hour later that there would be a $75 installation up charge. The representative NEVER mentioned this additional charge when I spoke with them via telephone....bait and switch. I was then notified of when the technician would arrive...12:00pm. The technician showed up at 3:30pm...over three hours late! To change the battery, the rear wheel must be removed. The company advised me that they were very experienced at changing a battery on this car. Upon arrival, the technician could NOT figure out how to remove the rear wheel cap to expose the tire bolts. He then said, "This is too much liability for the company. I'm leaving." He packed up his tools, and drove off without saying a word. Outrageous! Imagine not being able to figure out how to remove the tire....how in the world was he going to figure out how to remove/replace the batter? My next door neighbor was watching this mess and came over. Right after the technician drove off, my neighbor took a screw driver and within 5 seconds popped off the wheel cap. In less then an hour, my neighbor changed the battery...I paid him for the service versus this company. You've been warned.”

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Posted 4 years ago

“I went online and quickly was able to schedule a battery replacement. No one arrived at the scheduled time, so I called. I was advised...."we don't service your area". I live in Linwood, New Jersey. They service Cape May (30 miles south) and Philadelphia (60 miles west) but not my area. They allowed the appointment to be made, charged my credit card, and weren't even going to contact me. I DO NOT RECOMMEND THIS SERVICE.........CONSUMER BEWARE!!!!”

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Posted 4 years ago

“I waited 3 hours but no one ever showed up and I was in need of help. Tried calling but the office was closed and the chat was closed. But they had no problem charging my credit card before service. Don’t use this company- they don’t follow up with their service calls; they just send out notices and hope for the best. They say it’s like DoorDash, etc., but no company would be in business if requests were left unfilled. Bad company!”

Helpful Report

Posted 4 years ago

“I asked about the process ahead of time. Booked my appointment and paid. Got a call the next day saying I’m out of range. Then told there’s no technician by the same associate. He refused me a manager and a different associate who could possibly help and hear my concerns saying they’re with a customer then saying he thought they were in the store but they left. Terrible customer service and don’t make excuses. Re train him and do better.”

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Posted 4 years ago

“I was charged $300+ dollars for an appointment I cancelled. I need a refund.”

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Posted 4 years ago

“BUYER BEWARE! THIS COMPANY OVERCHARGED ME BY $185.42. On April 21, 2022, I called 1-800-Battery because the dead battery in my camper van was not responding to my small portable jump starter. I discussed with the agent—who said his name was “Jose” and that he was located in California—the prices of replacement batteries and decided on the middle grade, for a total price of $292.77, including installation. "Jose" told me that a local technician would first test to see if the battery could be jumped before replacing it. If so, he said, the only charge would be $99 plus tax, or $107.35, not $292.77 for a battery replacement. "Jose" assured me that nothing would be charged on my credit card until the service was finished and the final price known. I gave him my credit card #. The local tech showed up as promised and successfully jumped the battery. He confirmed that my charge would be $99 plus tax, for a total of $107.35. I would have been delighted with 1-800-Battery if the story had ended there. Unfortunately, I soon discovered that the full amount of $292.77 had been charged to my MasterCard. I called the same number and again reached “Jose” in California. He apologized and said he would correct the charge that very day. But nothing ever changed. I contested the overcharge with MC. But since the transaction was all verbal over the phone, I could not provide any written documentation of what had been promised and delivered. So I have been forced to pay MC the entire $292.77 rather than the $107.35 for service actually delivered. Over the last two months, I've repeatedly contacted 1-800-Battery, but after an initial promise to "escalate" my complaint to corporate higher-ups, no meaningful response has come. They did send me one more email asking for my order number, which I couldn't provide because "Jose" never gave it to me. But I provided the precise address where the local tech had come to service my van on that date and suggested that they look up the order in their records, based on that address or my name, phone #, credit card #, etc. 1-800-Battery never replied to me again. I've given 1-800-Battery plenty of time to make good on "Jose's" promise to adjust the inaccurate charge, so I'm posting this warning so others may not make the same mistake. If this stonewalling is an intentional deception by 1-800-Battery, it is a major breach of ethics, not to mention a terrible way to treat a customer. If 1-800-Battery is an honest company, it owes me a refund of $185.42. I intend to warn my many friends who are van campers. CAVEAT EMPTOR.”

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Posted 4 years ago

“Totally sucked, waited all day and no show. Can get the same battery at Advance for a hundred dollars less. Don't waste your time like I did.”

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Posted 4 years ago

“One star for 800-battery; 5 starts for the tech. Tech came pretty timely and did the install no problem. Probably not his fault, but he brought the wrong battery. Was not the model that I ordered (the website has incorrect information about my car). It will work OK but does not fit in the compartment properly and the lid will not close all the way. Dissappointed.”

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Posted 4 years ago

“What a joke. The guy shows up with no tools. Has no idea how to replace a Porsche Boxster battery when it’s dead. Just stands there. Then the company says they are charging me $100 for showing up. On top of it he was two hours late. Not a real company. Never again.”

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Posted 4 years ago

“The battery that was sold and installed for me on 9/28/21 went out not even a year after purchase. When the technician came to replace it, he did not complete the installation. He did not connect the battery to the car, instead he simply placed the battery in the car. The next day while out running errands, the car wouldn’t start. I had to call roadside assistance for a jump which is when we discovered that the battery was never installed. When I called the company back to get assistance, I was met with horrible customer service. They didn’t not even bat and eye at my compliant. They also refused to get someone out to install the battery. The representative told me that no one would be out to reinstall the battery until the next day. When I asked to speak to a manager, he stated that they were too busy to speak with me. This is by far the worst customer service I have ever received. I will not be returning.”

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Posted 4 years ago

“First time user. No phone call at 1 hour and 50 minutes into my 2 hour service window. I called in, they were not able to reach their technician. waited another 50 minutes, I called in, still no word from the technician. waited 30 minutes and called in again. Just cancelled the service. Sum it up. Reliability is absent. They never called me to tell me they would be late, and when I pressed them to get the work done today, they will not guarantee that the battery will be installed today. My 2 hour window was 1100 to 1300. Waist of my time. Do not recommend them if you are expecting them to get the job done as scheduled or in a timely manner.”

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Posted 4 years ago

“I am only choosing one star because if there was zero i would have chosen that. DO NOT CHOOSE THIS PLACE. The tech came with the wrong battery and on top of that i was charged $112 for cancellation even though there was no job done whatsoever. I did not see at any point during my purchase a disclaimer that says there will be cancellation fees that is half the price of the battery itself or any cancellation fees at all for that matter. Ridiculous. DO not waste your time and money for a company as terrible as this.”

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Posted 4 years ago

“Tech never showed up. I talked to customer service twice and was told I’d be better off to cancel the order and find another company. Terrible”

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Posted 4 years ago

“Do Not use this company they are frauds! Waited 2 f’in days. Nobody called they don’t have technicians. POS company. DO NOT USE THIS COMPANY!”

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Posted 4 years ago

“They are awful! Such a waste of time! My battery and installer showed up 14 hours late, (the next day) when I was told they would be there within 2-3 hours. I tried multiple times to contact the company to check on the order and was not able to get thru to a human. I waited for a representative for over 90 min before hanging up, left a voicemail, tried to live chat, and texted the automated system with no luck. I have asked to speak to a supervisor several times thru the systems mentioned above and am still waiting for one to call me back. Great concept-terrible execution and customer service”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews