1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I never contacted this company for help. Was told they would be there between 2 and 4. Never showed up. After me having to call them multiple times for status updates when they said they would call me ...I was given excuse after excuse. We can't find the tech.... he isn't answering our calls ....he has to drop off kids....what kind of business is this? By 8pm I was fed up and canceled my order after wasting my day waiting on them. The person on the phone sounded almost happy I was canceling. Fast forward two days later they still have a transaction pending in my account from the canceled order. Save yourself the hassle and find another service”

Helpful Report

Posted 4 years ago

“Made an appointment for 10:00-12:00 today. Never came, even after texted. Kept saying couldn't reach tech. Then said maybe 3:00-4:00 but not sure. No excuse. I made a specific appointment so wouldn't happen. Two-hour window should be enough. Wasted most of day for appointment that never came.”

Helpful Report

Posted 4 years ago

“I ordered a battery to be delivered and installed. The communication from this company was abysmal making me have to sit around for an entire day waiting for delivery. They never contacted me about any delays in delivery. Each time I called then I was given a different reason for the delay and no clear delivery time. This company came of as disorganized.”

Helpful Report

Posted 4 years ago

“In theory, your company addresses a real need, however, your execution is far from desirable,,, After ordering my battery at 9AM I was informed that the ETA would be just over 3 hours, After waiting the prementioned 3 hours I called to inquire about the delivery, I was told the driver is on his way and would be there in a hour , after 1 hour still no battery so I called again and was told that they were unable to contact the driver but he would be there soon, I finally made a 3rd call after waiting an additional 2 hours, all in all the delivery showed up approximately 4 hours after it was promised...”

Helpful Report

Posted 4 years ago

“Horrible service, never again. The technician left the battery here, promised to come back for it and dropped the ball. I contacted customer service, they said someone would be here to get it asap, never came. save your money, do it yourself - what a waste...”

Helpful Report

Posted 4 years ago

“When I placed my order, their ETA was 2 hours give or take. Unfortunately, they never showed so I canceled the order I had placed. Not until the next day, after already canceling, did I get a text saying a tech was on their way and would arrive shortly. Not only did this disrupt arrangements I had made to replace the battery on my own but it showed how the company doesn't do a good job of communicating with their employees and is not holding certain standards towards their customers when they say they will be arriving at a certain time.”

Helpful Report

Posted 4 years ago

“This company is a joke. My techician was 3 hours past due and all they could tell me is "she was supposed to be there an hour ago. We apologize for the inconvenience." I cancelled. I wasted a whole day waiting when i should have tried another service. I THOUGHT this would be timely and convenient. Hah!”

Helpful Report

Posted 4 years ago

“Disappointed in first appointment, was scheduled for 12-2pm and no one showed. No phone call or text. I had to call multiple times and was told the technician was on the way. Wasted a whole day waiting for nothing. Of course they made sure to remove the funds for the service immediately that morning. Never again.”

Helpful Report

Posted 4 years ago

“Have a hard time following through on their quoted times and offered nothing in return for it.”

Helpful Report

Posted 4 years ago

“Poor customer service. Scammed me out of over $300 for a battery that was still under warranty. Spoke to the owner who said I was only supposed to be charged $25.00 service fee and I’d be refunded. My refund was promised in March it’s April and I still haven’t gotten my refund. Scam. Stay away from this place.”

Helpful Report

Posted 4 years ago

“Sorry couldn't find a .2 star so I hit 1 star. The installer installed a battery on my BMW that made it shut down completely, after I demanded he fix the problem the tech advised he was calling his support but actually called the police. The police told him he was an idot for wasting there time, apparently these techs have no supervisor or help after 5pm so they panic when they have an issue. My vehicle is now broken and BNW has no idea what has happened to my car, after calling the 800# and asking for a call back Chris and his company have refused to respond, but instead have now charged me $112 for there tech coming out breaking my car taking the battery he installed put and putting my battery back in. Despite putting my old battery back my vehicle still has major electrical problems and is currently not working, can't believe they charged me for not doing the only thing they advertise they do right.You guys are crooks and will have to be shut down to learn a lesson”

Helpful Report

Posted 4 years ago

“Well we finely got it done after 8 hours, a wrong battery and a service tech who was very professional, but not sure about the skill sets. Alicia did her best, but needed my assistance. A better compliment of tools would have helped her. I used your service because I was out of town with no access to my tools. I would say your advertising is misleading and gave me a false sense of relief that I could be back on the road to get home (300 miles away) within 3 hours. The cost did not matter, I was paying for the advertised service…..definitely not worth the $298. I can not recommend to anyone unless they are prepared to wait longer than is stated. Dan Riordan”

Helpful Report

Posted 4 years ago

“I will NEVER do business with 1-800-Battery again. Ever.”

Helpful Report

Posted 4 years ago

“I set a time between 8 and 10 AM online. My car was in a parking lot so I had to borrow a car to get there. I waited for two hours and never got a call or text. I had to call back 1800batterey and was told the technician didn't come to work?! There was no explanation as to why I was not contacted. I had to wait another 45 minutes for a callback and was told a technician would be there in an hour. this time I did receive tracking software so I knew the time of arrival. That technician did change my battery but had some issues with the terminals. The car started and I dove to get the car I borrowed returned and when iI stopped the car it would not start again. It turned out that the terminal needed to be replaced. Requiring me to borrow another car to get the part and replace it. All totaled, it took 7 hours. When I signed up for the service I thought it would be a convenience but it ended to be a major disappointment for the money. I should have changed the battery myself and saved the cost that was charged.”

Helpful Report

Posted 4 years ago

“The delivery guy was great. I filled out the info on the website and had picked the battery it stayed for the car. The delivery guy came and said I had purchased the wrong battery. Luckily he had one that would work in his van. He said the battery was cheaper than the one I purchased. I still haven’t been contacted by anyone to tell me if it is the right battery and how much will be reimbursed.”

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Posted 4 years ago

“A faulty battery was installed. I had no idea the battery was not tested before installation. Took my car to a local mechanic and 1800 battery will not refund my over 300 dollars. Can and won't recommend 1 800 battery BAD BUSINESS PRACTICE!!! Not worth one star!”

Helpful Report

Posted 4 years ago

“Nope. I was given a 2 hr time frame when i ordered it at 1pm today. 4 hrs later i had not recieved any word on this so i called at 4:26 pm to get an update and was told it would be 45 min. I then said if it was later than 6pm to cancel it. While i was on the phone with customer service i received a txt at 6:09 pm that it would be 3 min till arrival. I told customer service that I'd already left and this should have been cancelled. I then learned that the service man was coming from Orlando which is across the state. I wasnt told any of this previously. Why would you take a job when you didn't have anyone in the service area. No communication! This is very poor service and i will not pay this. (service charge) If you insist i will fight the charge and report this to the BBB.”

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Posted 4 years ago

“The worst customer service period, never again I would not recommend to anyone”

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Posted 4 years ago

“These people are terrible. Soid a me a lemon battery and said they couldn't get back to me for 3days.. I will never do business with them again and wouldn't recommend to my enemy!”

Helpful Report

Posted 4 years ago

“Dishonest, misleading, severe lack of communication. Expected by 5:30 (3+ hours after set up, no where close to the advertised average time). Got message it would be moved to 9-10 am next day. 9:45, I called, they said they’d be 45 minutes. 90 minutes later called and they had no idea when tech would arrive. Had to cancel, as well as cancelling an event I was supposed to attend with my daughter. Very bitter about what 800 BATTERY cost me.”

Helpful Report

Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews