1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,439 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,439 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed my battery replaced and I had to get to work so I thought it would be very convenient to have 1-800-battery deliver it to me and install it for what was a very fair price. However, I received a text that said "Your battery will arrive in 20 minutes". I expected that to be a little off, but was happy with how fast I got a response and expected them to come within the hour. This was at 10:55 AM, i was already late for work, and I did not receive my battery until 8PM. They sent me a tracking number for the battery, that showed how far the driver was from me. He sat at what I presume to be his home for about 2 hours while I was told it was 20 minutes away, drove to the Beach (the tracker was literally on the sand at the beach) and stayed there for about 5 hours. Then drove back to the same house as before, and then called me saying he was on the way, after not responding to me all day. All the while, customer service at 1-800-battery was giving me random estimates, saying he had Other jobs to attend to, even though they had already taken my money and I was at work waiting for a new battery. They said there is nothing they can do, and any time they give is an estimate. The price was fair, though it seems to be a very dishonest and un-organized company. I do not recommend using them, it would have been cheaper and faster to get a tow truck to advanced auto parts.”

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Posted 4 years ago

“Promises unkept by 800 battery”

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Posted 4 years ago

“I called because my battery was dead. I was told the guy would be there at 3:30 pm that day. At 4:30, I was called by someone to say that the person working that day didn’t know how to put in a new battery and could I wait until Saturday when the “regular guy” was available. I said that would be OK but they would have to charge me less or I would call someone else. They agreed to $199. He did show up on Saturday and changed the battery. Then I was charged the higher price. Bait & switch. I would NOT recommend.”

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Posted 4 years ago

“Very poor warranty response. Multiple days wait for a dead battery and very poor service”

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Posted 4 years ago

“The technician failed to install the battery properly, and my wife lost power while driving the car on the highway. She had the car towed to a service station who ran diagnostics and discovered the battery cable was loose and the battery holder was missing. This created an obviously dangerous situation as she lost power steering and power braking. We ended up paying the service station to install a new battery holder and for the diagnostics.”

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Posted 4 years ago

“Ordered and paid the price of a new battery, they delivered A USED ONE and passed it as a new one. Luckily my car was in my garage so I declined the battery.”

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Posted 4 years ago

Absolutely, 100% full of B.S. We have never once ever sent out a used battery and only use premium 3 year batteries. So Douglas contact customer service but you are wrong. Very wrong. In fact, libel and defamation wrong.

Posted 4 years ago

Absolutely, 100% full of B.S. We have never once ever sent out a used battery and only use premium brand new 3 year batteries.

Posted 4 years ago

“I know I needed the battery during a time when there were a lot of calls. I called Monday morning and received my battery Wednesday afternoon. I understand there were a number of calls. What upset me was lack of communication. I was told I was fifth on the list when I contacted customer service on Monday. At five PM I had received no update so contacted cs again. I was told it would be fist thing Tuesday. St about 11 called CS again. I was told I am now 7th on list. At midnight I get a call that the installer is in my driveway!! Then he had the wrong size battery. Promised to be back in the morning. I had a critical health appointment at noon. At 10:30 no word on the battery. I scrambled to get alternative transportation. He finally came around 3 PM. None of this would have bothered me if there had been reliable communication. I know this was a challenging time.”

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Posted 4 years ago

“I spent 275 dollars to get a battery replaced. Car didn’t work the next day. Towed it to shop and they told me the battery was incorrectly installed and fried my car’s computer system.”

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Posted 4 years ago

“I purchased a battery several months ago and made a customer complaint which I received no customer resolution. Now they send me a review.”

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Posted 4 years ago

“The technician arrived after more than 4.5 hours instead of the promised 2 hours. He installed a different, much cheaper, battery and, incredibly, did not even secure it so that it was sliding around. He also installed the battery jacket after connecting the terminals, instead of the other way around, so that it was loose also. Incompetent or lazy or both. He also did not wear a mask. Now I have to waste more of my time dealing with this. Horrible nightmare!”

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Posted 4 years ago

“Order and paid for an Exide battery, tech ( ? ) showed up with a Continental Plus ! Installed ,but could never reset computer to register new battery in a 2009 BMW 328i. Long story short ,never did get a new battery , BUT on my charge card they billed me for $83 for a jump start ?Would not recommend using this service . Talked to a JACOB in customer service ,NO HELP ! Asked to talk to his supervisor , Richard was to call me back --- 7 days later still waiting ?”

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Posted 4 years ago

“I purchase a battery online I waited for the man to show he never showed I called him up and asked him where he was and he said oh we don't have your battery I have a BMW X5. Nobody called the customer to inform them they did not have the battery so it got really late and I finally called up and they told me they didn't have the battery I bought a battery of Chief auto parts so less money”

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Posted 4 years ago

“Terrible service.”

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Posted 4 years ago

“I’m still waiting for my car to be fixed bc battery wasn’t installed correctly. This is ridiculous.”

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Posted 4 years ago

“Not good. I was quoted the auto battery for my BMW - M3 & paid over the phone. I received a call a few hours later telling me the battery would cost more, much more. THAT IS NOT THE WAY TO DO BUSINESS !!. You quote & collect payment & then call me later it would cost more THAT IS Outrageous. I thought that callback was telling me the tech would be here in 30mins to install my PAID FOR brand new battery.”

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Posted 4 years ago

“I had an appt scheduled for 11am and selected the option to checkout without paying in advance. I was then called and told I had to provide a cc # in advance to use for hold so that someone could come out. So, first, don't offer the option to NOT provide that because then I'm called and asked for it so that's not a good experience. Then, they called me at 2pm on the day of my 11am appt (no contact about being late or anything) to say it was actually going to cost $50-60 more than I had authorized payment for. I told them to just not bother anymore and I dealt with it myself.”

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Posted 4 years ago

“Set up an installation on a Sunday. Received a call back 3 hours later informing me that they did not have the battery.”

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Posted 4 years ago

“I requested my battery to be installed and the technician couldn’t unscrew the bolts for my battery. He called the company and they charged me 75.00 for nothing. I’ve requested my funds to be returned to no avail! I wouldn’t recommend this company!”

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Posted 4 years ago

“Everything made sense to use your service and was all set. Unfortunately, no one called me on the installation day, and left me hanging. So, I bought my batteries elsewhere.”

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Posted 4 years ago

“Tech never arrived. Do not utilize this service”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 5,439 reviews