1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited over 4 hours for the technician to arrive. When he did show up, he said he didn’t know how to change the battery and had to “google it.” I waited for 30 minutes while he watched YouTube videos in my front yard so I asked him if he was going to actually be able to do this. He was angry and said if I wanted to take it to a garage, I could do that. He started to pack up so I called the company for a refund. I was told by customer service that the technician would need to buy an additional tool in order to replace the battery but when I asked the technician if he knew where to get one, he said “I don’t know, a parts store? They may not even have it.” I asked customer service again for a refund and they said it would still cost $100 for the dispatch fee. I was told they would call me back but another 30 minutes and the technician left me with the battery. I am completely floored by how insane this process has been. I will never use this company again.”

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Posted 4 years ago

“Horrible experience. Charged full price of replacement quoted of 276$ for 99$ jump. Horrible customer service. Didn't even get name correct after spelling out 3 times. They are there to play games and take your money. Beware.”

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Posted 4 years ago

“Don't put a form in an email if it is just going to delete my review after I click submit. I dropped my review of 1800BATTERY to just 1 star for wasting my time.”

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Posted 4 years ago

“1800 battery sent a technician over as there was no power in my Lexus. He was on his phone the entire time taking multiple calls. He installed the battery and the car turned on but then there were check engine lights that came on at the same time which I had never seen before. He immediately left and would not acknowledge any further issues. When I spoke with dispatch, they said it was possible that he forgot to bypass and would send him back. He never showed up and now my car won’t drive. If you have a battery or other issue, I think there are better solutions out there.”

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Posted 4 years ago

“Technician was great. I ordered the battery the day before and also chatted to make sure the battery was the correct one. When they showed up the next day I was told it was the wrong battery and was told it would be 60 dollars more. I ended up paying 346 for a battery that every auto store carries for 216 but of a huge upcharge”

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Posted 4 years ago

“I have a 2008 GMC Sierra and they quoted me $250 so I called best battery on 1112 swift in north Kansas City Missouri and got it $100 cheaper with exceptional customer service.”

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Posted 4 years ago

First of all we only use Premium 3 and 4 yr batteries you can always save money by buying a cheaper product. There are 12-18 month batteries and refurbished. Second we come to you and warranty the installation. Third, you got a quote and tried to compare two different things. This is exactly why we only buy direct premium from Manufacturers. Lots of small regional types of shops actually scam the customer with inferior products. Good Luck!

Posted 4 years ago

“I loved the service, but the billing process has been such a nightmare I would never recommend. I followed the instruction that the rep gave me on the phone to a T and it's now been weeks later, multiple phone calls, multiple promises of follow-ups, and absolutely no one can get me the credit adjustment I deserve because I ended up getting a lower cost service. All I hear is "our billing department is not here" "they're outsourced" "we have little contact with them" "they don't respond that much." None of this is okay and I'm utterly exhausted by wasting so much time on this.”

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Posted 4 years ago

None of this is true... Our billing is only done in house and automated.

Posted 4 years ago

“I ordered a Odessy Battery but when the battery arrived it was not what I ordered. The serviceman, who was very nice , called the office and was told that they didn’t carry the Odessy battery but would send an equivalent. The service man installed the replacement battery. I HAVE YET TO RECEIVE A RESPONSE TO MY ASKING FOR THE INFORMATION ABOUT THE BATTERY,”

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Posted 4 years ago

“Ordered a battery to be installed in one hour. 1.5 hours later called and was told only one tech, tomorrow? No needed today. 1.5 hours later tech arrived. Wrong battery. Tech said, "I told them wrong battery." 1 hour later; wrong battery. "I told them wrong battery." said the tech. Now must wait until tomorrow. Next day; right battery installed. About 20 hours late. Also tech forgot to reinstall battery shield around new battery. I'm OK paying premium prices for fast service but these guys are a joke. Buy elsewhere.”

Helpful Report

Posted 4 years ago

“I would give a 0 if possible. I hired Jan 3- they were supposed to arrive at 11am- by 4pm ish they showed up without the correct battery- came back by 6pm put it in. It lasted a week of making weird sounds before having to be jumped again. Aaa had to come out and jump it. It died the next day. When I got back to town, I called the company, someone was supposed to come out Feb 2nd- no show- several calls later he shows up on the 3rd doesn’t knock to let me know he’s there or anything - apparently the wrong battery was installed … and apparently y another battery was put in and I was charged am additional $99!!!! Well guess what? I go to start it the next day.. guess what won’t start because the battery isn’t installed correctly…. I call and was put on hold for over 30 mins.. worst customer service and worst company ever!!!!! I want my full refunds!!!!”

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Posted 4 years ago

“Do not utilize this company. They are a complete waste of time and a joke, Their scheduling is very disappointing. I scheduled an appointment time way in advance for them to come out within a two hour window and then the day before I receive a text that they are coming out and it was the wrong day. The day of the appointment comes and then the app says that they are 11 minutes out and starts counting down and then states they are arriving, but no one arrives. I contact Sarah Roby in customer service who is awesome and she calls the tech and states he will call me which he does not. DO NOT USE THEM, You will be disappointed.”

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Posted 4 years ago

“This company is a complete scam. Delivering faulty batteries , offering no customer service and having no shame. Save your time and money. Avoid.”

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Posted 4 years ago

“very unprofessional technician, talking obscenities c/o about working in cold weather and using "F" word”

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Posted 4 years ago

“This is a scam don't use this website. Purchased roadside assistance and no one showed up. Emailed support and have not heard back. I'm now disputing charges with my credit card company!”

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Posted 4 years ago

“My rep. had no idea what they doing. I even got emails about another person's account and had my order canceled without my knowledge I AM NOT DEBORAH R”

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Posted 4 years ago

“The 4 yr old battery in my vehicle failed with my car sitting in the loading zone of my apartment complex around noon. Attempted to get roadside service through my auto insurance and they could not give an ETA. Placed order for replacement battery via website and could not get an ETA. My vehicle can not be placed into neutral, have parking brake released without the battery. I called the 800 number and was placed on hold with obnoxiously loud on hold audio for so long it ran down my cell phone battery (which could not be recharged from the vehicle) After 6 hours the roadservice contractor dispatched by insurance company arrived and the vehicle was started with a booster battery. Since I still had not been given an eta from 800!Battery I drove vehicle 100 yards to the Autoparts store across the street and purchased the most expensive battery they sold.. Since it was after 7 pm and I had been outside in 25 degree weather waiting in my unheated vehicle I Went home plugged in my deadcell phone, fixed supper, and went to bed. The next day I turned on my cell phone and had a voice mail from 800 battery service tech saying that due to winter road conditions he could not provide an ETA when the battery I had ordered 24 hours ago would be here. That is when I finally was able to speak with anyone by calling the number on my caller ID to inform them that I bought a battery and was cancelling the order. Not only have I not seen a refund of the battey purchase, I get charged a “Dispatch Fee” for someone who never showed up. Cause if they had shown up, they had my apartment number and could have made their presence known because I was and still am at home. I should not pay for an order that wasn’t completed and service never received. (On two previous occasions I’ve had local mobile battery service contractors install new batteries in my vehicles - they provided an ETA when contacted, arrived within that time and completed the battery replacement. I will dispute the charges made by 800NoBattery on my Mastercard with the card issuer.”

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Posted 4 years ago

“The ad said they could have a battery to me within as little as 90 mkinutes. I completed the on line purchase and they pushed me off till the next morning. Nobody called me the next morning. I called three times and they told me they couldn't contact their tech and i need to wait till noon to see if they could get a hold of anybody. Ugggggh. I called the good old AAA which i should have done at the start.”

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Posted 4 years ago

“Absolutely terrible customer service. My order invoice showed I purchased an Exode battery and when the tech finally arrived, he told me I was getting a champion battery which is a much lower brand and quality of battery! ! I told them that I wanted to cancel my order and they told me they would, but we’re still charging me a $100 fee!! That is terrible business and completely unacceptable!! I would not recommend this company!!”

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Posted 4 years ago

“Take a long time to change the battery they said one hour they take more than 6 hours and still not showing up”

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Posted 4 years ago

“Terrible service I paid and waited for 5 hours ,did not receive a call back Terrible I haven’t been contacted yet”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews