1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduled a battery replacement between 8-9 in the morning and informed I had to be somewhere by 11:00. No one showed up and when I tried to call the 800 number I could never get through in two hours. It would count down the callers in front of me until I was the next caller and then disconnect. Then the technician arrives at 11:30 when I’m gone. Really disappointed!!”

Helpful Report

Posted 4 years ago

“My experience was poor. I tried to cancel my service repeatedly by phone and your web portal for several hours but was unable to get through to a representative. Ultimately, I could not cancel a service I no longer needed and was charged $112 for a dispatch that I'd spent a significant amount of time trying to cancel.”

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Posted 4 years ago

“Your customer rap give me a time Your technician was coming out but you weren't even open very disappointed supported will not ever recommend you too to anyone”

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Posted 4 years ago

“My appointment was at 11am they showed up at 3, which is ok, next day I noticed my heater stopped working, took it to a mechanic, found out the broke feeding hose for the coolant, which is on back order from Ford. Have been getting lyfts, which can be costly plus I will have to pay 240 to it fixed. I regret choosing this place, I should have gotten triple A.”

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Posted 4 years ago

“While the web site is easy to navigate, their follow up to service needs improvement. They promised a certain date and time. The date and time passed with no service rendered. No email was sent or text. After two days I had to contact them to reschedule. They related it was supply problems which I can understand, it’s the lack of communication that scores them a 1”

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Posted 4 years ago

“Had a dead battery in a parking lot. Found 1800Battery online, it had great ratings, so I went on their site. I put in my address to confirm that they had service- I live in a busy city- and then scheduled the jumpstart for asap. It was 5 pm in January so it was dark and cold. After an hour and a half, I called to find out how much longer it would be, only to be told that they were GOING TO CALL ME SOON TO TELL ME THEY COULDN'T GET TO ME UNTIL THE MORNING. I was sitting in dark parking lot with 2 kids. It is dangerous to offer a service where you know that the customer is completely stranded if they are scheduling a jumpstart ASAP only to make them wait for HOURS to tell them that they couldn't get service until the morning. DO NOT USE THIS COMPANY.”

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Posted 4 years ago

“still waiting for the tech to arrive with the battery I've already paid for. $400.00 and 5 hours later and no battery. I am going to try and cancel the order now Very sorry I didn't read the reviews first. Apparently this is common”

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Posted 4 years ago

“The service tech was great -- he knew his way around my 2009 prius like he had done a million of them, and it's not an easy one. Unfortunately, the 1800-battery communications system is atrocious. Appt. was scheduled for 9-11am. No word by 12:00. No one to call, no one to follow up with. I had to go online to chat, and they informed me it might be another hour or two and I would get a msg when the tech was on the way. Absolutely unacceptable in this day. I can't recommend this service because of the communications lapse, but the tech was great.”

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Posted 4 years ago

“It's getting to a week and I still dont have a receipt for my insurance claims after calling 1 800 Battery three times about the same issue. Thanks. E Ansah”

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Posted 4 years ago

“The tech dispatched to change the (2) Batteries in my 2019 Jeep Wrangler Rubicon was scheduled to arrive at 9am. He actually arrived at 2pm. No phone call or notice he would be 5 hours late. I was told he couldn’t find the smaller Autostart battery and that was why he was late, announcing he THINKS the one he found will work. Upon driving the Jeep the next day I found a dashboard alert stating the Autostart feature was disabled. To my surprise the Autostart system was completely inoperable, the primary reason for having the battery changed out. The Service Manuel states that the right fender needs to be removed to access the Autostart battery, he did not do this! Likely part of the reason for a failed installation. I re-contacted 1-800-Battery today. The individual I spoke with seemed willing to schedule a new tech to remedy the poor first effort. I’m told this tech will come from LA about an hour away. We’ll see how they respond to the poor and unsuccessful visit. More to follow Soon.”

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Posted 4 years ago

“So disappointed to pay for a battery and installation, confirmed for a 2-hour time slot. At the third hour, with no communication whatsoever, I started trying to reach a human being. The following morning, same thing- two hours on the phone on hold, hoping for communication. Then about 10:00 am someone shows up with a battery. Install took less than 5 minutes, and the installer was quick and courteous. If the schedulers could learn from the installers, you might have a great service.”

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Posted 4 years ago

“If I could give less stars I would. Never showed the first day they said they would be here. I called and they said the next morning. When they arrived they had the WRONG battery. I canceled the order and they only wanted to refund half the money thankfully I called my credit card company and they settled it. Run away”

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Posted 4 years ago

“Called yesterday and paid for guaranteed delivery and installation of a battery in my car by 5:00 pm. Still not here- what if I had been on the side of the road?? No way to reach a human being- I was on hold a total of two hours. No one at " live chat." No one is here still. 17 hours after my guaranteed install. Never again in Nashville.”

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Posted 4 years ago

“I needed a new car battery installed ASAP. I-800-Battery was the first one that came up on my google search. I read the information on their website & determined this was exactly what I needed. I scheduled my appointment for 9 am the next morning. After entering all of my information including my credit card number I received a confirmation email for the date and time I requested. After em waiting one hour without the tech showing up, I called the 1 800 Battery phone number on the confirmation email. I listened to the same recording, “your wait time is less than one minute, there are 9 callers in front of you.” This continued to play over and over again. There was no other way to speak to a live person. I called this number all morning & received the same message. I reviewed my email again to see if there was anything I missed & found nothing. After waiting 3 1/2 hours after my scheduled appointment & no word from 1 800 Battery I was sure I was scammed so I found another way to get a battery. 4 1/2 hours later I received a call from Brian the tech who said he was at my home to install my battery. I told him the scenario & he told me, “I hear that a lot! But I’m the only tech and came from New York.” I apologized & told him I am refusing the battery & my reason why. 1-800-Battery needs to do a better job with their customer service! I would not recommend this business!”

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Posted 4 years ago

“You showed up a day late without providing updates and I wasn't able to talk to someone about the status of my request. And after all of that, you dare to charge me for the service that you didn't render. You should be ashamed of your service here and I will make sure to never call you again.”

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Posted 4 years ago

“24 hours late for appointment. Lied about trying to contact me to inform me of lateness. Kept me on hold for an hour just to give me the info at 6pm that my installer would not make my 1:30 appointment five hours after the fact. Did not receive any discount or apology for being a full day late. When the installer actually got to me, he was quick and professional. Everyone else I dealt with on the phone was useless.”

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Posted 4 years ago

“Was given a two hour delivery window. It took them six hours to arrive. When he finally did arrive, he didn't have the right battery, so he had to go get the right one, which took another hour. Also, the tech texted me the next morning asking if we could be friends, which is very unprofessional and made me incredibly uncomfortable.”

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Posted 4 years ago

“Absolute garbage, no one answers at their 1-800 number for 20-30 minutes at a time. I scheduled an appointment and they just never showed up despite calling and confirming. I was told that I was one stop away twice over the course of 4 hours waiting for them. I was given a nearby location the tech was supposed to be at, they were apparently at that location for several hours. Do not ever choose this place, it is a scam and is being reported to the BBB and Google so that they do not promote this scam again. I cannot even contact them to cancel the order so I have had to report them to my credit card as a fraudulent charge.”

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Posted 4 years ago

“Appointment was at 4.00 pm. Tech showed up at 7.45pm She was very proper and did a great job. My issue was that I called at 4.30 for an ETA and was told 5.30pm Called again at 6.00 and was told 7.30pm She actually showed up as I was calling to cancel. Nobody called to say they were running late. I would assume that a courtesy call is not too much to ask. Never again will I use 1-800batteries.”

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Posted 4 years ago

“I had a scheduled appt at 9am on 1/8 and the person didn’t arrive til 1130. Customer service was not very helpful. It wasn’t the guys fault who came out, he did a nice job. But to have me wait over 2 hours for an appt was ridiculous”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews