1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,438 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company to deal with. Charged my mom $250 for a $150 battery that she didn't need because problem was the starter. Should've just charged $75 for the call. I called them. They did nothing. Mobile mechanics will buy the battery and install for less.”

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Posted 3 years ago

“It was truly one of the worst experiences of my life.”

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Posted 3 years ago

Hi Lori, You had a neighbor who hovered around the install and then held some of the bolts necessary and dropped them into the fender. Our technician asked him repeatedly to step back and let him do the job, after he dropped the bolt into the fender he demanded the tech to retrieve. Nice one right, remove fender because you had an inexperienced person adding 2 cents. The tech then politely said he would do it if your busy-body would go away. Trust me if you thought it was the worse experience the tech spent almost an extra hour trying to make you happy.

Posted 3 years ago

“The wrong battery arrived within the stated time.I did not make a purchase and the contract was to have been voided! Please insure that the charge has been removed from my credit card. This has been an unpleasant event please remove all charges. Any questions call me at 727-946-1976 if anyone reads this review. Thanks. Capt. J. W. Baldwin,USCG/LM( Ret)”

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Posted 3 years ago

This customer didn't know the exact type of battery for his custom install on an RV, proceeded to try and bribe the installer direct and subsequently we still had his install performed. He would be court-martialed for such behavior if still active service. It's also stupid to post your personal number on the internet. Shows you exactly what we dealt with, dishonesty and a lack of reasonability.

Posted 3 years ago

“I asked for an appointment at 6pm and the technician asked me after booking and paying the service to be home around 4pm. Which I could not , so I called. He was very unfriendly and came around 7pm without any further notice. Customer service of that company is very bad , would not recommend it to anyone.”

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Posted 3 years ago

“Horrible customer service.”

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Posted 3 years ago

“I called to order 2 batteries and made an appointment for them to come to me at 8am the next morning. No one showed up. No phone call, text or email. Just a no show. Took 3 hours to reach a customer service rep. Unbelievable!”

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Posted 3 years ago

“Total waste of time!!! My battery went dead in my garage and I called my normal mechanic who said that they didn't have the battery in stock but could order it. I looked at the 1(800)Battery website and they gave me an ETA of 3 hours. Even though they were $30 more than my regular guy, it sounded more time efficient to me so I booked the apointment. My card was charged immediately and then I waited until they were about an hour late before I called. I was put on hold for a long time so I used the chat feature. It took three times to get an answer (the first two people "accidentally" disconnected when they put me on hold to check with the technician). Finally, the technician showed up 5 hours late with NO communication from the company (with the exception of the one time I got through to someone). Terrible customer service!!!”

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Posted 3 years ago

“Online booking was great. The timing of delivery and installation not so great plus no communication. I selected a time two hours later for a tech to install the battery in my car. The window passed and I was not able to get a response on the 800 number, text or email about when they would complete the ticket. I woke up to an email requesting if they could complete the order in the morning, nearly 14-hours after I opened a ticket. Otherwise service was fine.”

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Posted 3 years ago

“I tried calling and no one answered they installed a new battery 2 days ago and my car won’t start now. Please contact me ASAP.”

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Posted 3 years ago

“Arrived 2 hours after quoted time”

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Posted 3 years ago

“I ordered a battery. My car was dead and I had an immediate need. When I called customer service to confirm no one picked up. I waited 30 minutes listening over and over to a message saying I was third in line and that I would be answered in a minute. Apparently there is no problem taking the money but a BIG problem for service. I tried to cancel and again no one picked up. I have been charged for this experience wrongly and need. Those charges fully refunded.”

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Posted 3 years ago

We do not charge for a battery unless it is installed we only authorize funds just like a hotel. We came out to your residence on the 4th of July which is the same day you placed the order. Customer service phone center is not available on Major Holidays. This is an obnoxious and dishonest review. We only charge you for the dispatch fee. During the entire process you were texted a status including the driver in route, arriving and emails as well. We work just like Uber and track everything.

Posted 3 years ago

“Do NOT hire these idiots!!! While the concept is a good one and they do come to you, they also overcharge u terribly & push u to buy a battery even if u don't need one. The guy who showed up to "fix" my battery brought his family who waited in the car for him which was fine but strange. He also hardly said two words to us and he didn't seem to know what he was doing whatsoever. Needless to say he couldn't get it started at all & told us our battery was completely dead, in which it wasn't because after the fool left our own neighbor gave it a jump start (something the guy never offered to do) and NO thanks to 1800 car battery my car starts again w/o problems. However, 1800 car battery STILL charged me $249 for doing NOTHING. I'm waiting for my money back. Won't hold my breath. Customer service is a WRECK too. Suddenly they don't want to hear from me nor refund me nor communicate w me! What a WASTE OF MONEY & TIME! NEVER AGAIN!”

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Posted 3 years ago

We came out to your residence twice. You were unavailable the first time and your car is a 1995 Honda with problems. This review is 100% false. We did not charge you for any battery and simply the dispatch and diagnosis fee. Sorry you are unhappy.

Posted 3 years ago

“I didn't receive the battery I ordered online. Also the service person was rude and unprofessional.”

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Posted 3 years ago

Your battery was delivered and installed same day at 8:39PM.

Posted 3 years ago

“Terrible experience! 1. Battery installation - During the installation, my car kept on beeping for a long time and started smoking. Initially, the installer said that there’s something wrong with the car but then I saw him switch the position of the battery, realized something and after that, my car wasn't beeping/smoking anymore. It left a terrible odor inside my car and when I put in a car shop, a lot of my car parts were burned - fuse, alternator & sound system. It's so obvious that it's because of the installation but they just denied everything and didn't even offer me any help/further investigation. 2. Customer complaint - It took more than a week for me to get a response. Had to make multiple calls and e-mail. Also, when I asked for a replacement for the battery because my mechanic said that there's something wrong with it, they even reminded me that I need to make sure that the car was really available that day when they come because they will just do it 1 time, otherwise, they will not be replacing it anymore. They even assured me that it will arrive before 5 PM (closing time of the car shop). 4 days after, my replacement have not arrived yet. Absolutely not having their service in the future.”

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Posted 3 years ago

This is beyond nonsense. I'll give a quick lesson in electronics, if the positive and negative are switched THERE IS NO BEEPING because there is no electricity. We did everything to accommodate you over and over and over.

Posted 3 years ago

“I was told that it would be 2 1/2 hour wait time and that when the technician was on way, I would receive a text with tracking. After 3 1/2 hours I called customer service and they said the technician was finishing up a job (to which they had told me it take 15 min to do) and then he would head over so probably another hour. An hour and a half after that call I finally get a call from the technician saying he was on way but over an hour away. 20 min before he got to me I finally got a text with tracking. So the 2 1/2 hour wait ended up being a 6 hour wait. Today my battery also has been a little off and car doesn’t start fully the first time. I’m hoping that it’s just the car getting used to the battery”

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Posted 4 years ago

“I was quoted a price of $285 for my battery out the door. I was required to pay upfront so I gave my credit card info on the phone. After the battery was installed I was charged the $284.99 plus tax plus a $25 trip charge. I called the 800 number and was told that the extra charges would be taken off….they weren’t. Nice way to rip off a senior on fixed income but a very poor business model. I won’t ever use 800-Battery again and I’ll tell anyone that asks not to use it. I’m putting this on Yelp as well.”

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Posted 4 years ago

We looked up your order and your "25 Mileage" Fee was removed. On top of that it looks like your 2013 Mercedes Benz required a higher end battery as well. Please revise as none of this is true.

Posted 4 years ago

“Charged my credit card for a battery I never recieved”

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Posted 4 years ago

It looks like your order was refunded. The bank is in charge of how long that takes and delays are out of our control.

Posted 4 years ago

“At first I was thinking I'm really lucky! I ordered a Excide battery for my car. I asked the guy at customer service. How long would it be? 2 to 3 hours. I decided to go for a walk. 20 minutes later I got a text saying the guy will be at your place in 8 minutes. I got to my place I was really happily surprised . My battery is under the rear seat. He put in the battery that isn't for my car? There's a hose that connects to the battery to remove battery gases outside also the battery was not a Excide, off brand and a inch taller where my back seat goes in. No checking? Just put it in and took my battery. And left. After an hour and a half online with customer service. The chat ended? I called the main number. I got a machine. After a couple hours I got a text that said the tech will be there in 11 minutes. Took my old battery out put it on the ground took out the battery from 1800 batteries. And said you don't want our battery. I don't care. Then left. I never got any email or text about my refund. Until 2 days later saying canceled. Not the right product and Customer service Not very good at all.”

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Posted 4 years ago

“The man opened the battery compartment under the seat but said he did not have his tools to remove the seat and left the cover on the back seat floor. You should send someone to put is back!!! It turns out the battery was fine. It just needed to be charged.”

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Posted 4 years ago

“I booked a 1:30 pm service time and the service person arrived at 8:40 pm. Nobody from 1-800-Battery bothered to give us an update during the whole time. I contacted them 3 different times during the entire time I was waiting to get an update and nobody could give me any helpful info. They were simply guessing and kept asking me to just wait. I will definitely never use this company again and will tell all my family and friends to stay away from this unprofessional and unethical company.”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 5,438 reviews