1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible terrible terrible company, service, and customer service. Not BBB accredited! Technician was 2 hours late with a 1997 battery. My car is a 2021. Technician tried to put the 1997 battery in my car. It didn’t fit. Technician went to autozone for a battery and returned without one. I was given a new quote for a 2017 battery for $350 Said they would order one and come back the next day. Again my car is a 2021 Toyota Corolla, why they quoted me for a 2017 with a technician on site I can’t explain. I no longer felt the company was professional. That was like mistake number 5 and they were charging me more money for the so called correct 2017 battery which obviously wouldn’t a right battery for a 2021 Corolla. So I opted to get a refund. They Charged me $100 for cancellation. The manager over the phone blamed the whole thing on me saying it’s my fault somehow. Mind boggling I know.I have the manager Jacob recorded on video saying very rude disrespectful unprofessional things also. If anyone wants the video I’ll post it to YouTube. Company still hasn’t refunded my $275”

Helpful Report

Posted 4 years ago

“Placed an order at 8:30 paid for the battery. Waited all morning for them to show up to arrive in their window time which is 12 to 2. They called me at 12:55 saying they couldn’t find a technician to come out and fix my car. I would not use them ever again!”

Helpful Report

Posted 4 years ago

“Don’t use this company ordered on 3/27/2022 said it would be from 8 to 10 am on the 28th it’s now 12:46 and still no service called said had only one tech for all of the area and they would come sometime later today I cancelled and requested refund will see what happens paid in full on the 27th thank god I used a credit card.”

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Posted 4 years ago

“Awful. Will never use them or recommend them to anyone. Was told it would take two hours for tech to get there. It took seven hours.”

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Posted 4 years ago

“Order #22660, appointment date March 4, 2022. Technician was 1/2 hour late and unable to change the battery. I have emailed a request for a refund, with no reply. I have called and spoken to your operators Bianca and Alec, both were apologetic and Alec said he would take it to the company President. I am still waiting for a refund. Due to the aggravation that started with your technician I request a full refund of $268.17.”

Helpful Report

Posted 4 years ago

“I had been quoted an hour. I called to make sure everything was okay and the man said yes he’d be there in one hour. An hour and a half pass and I call. The lady informs me she doesn’t have a good address and no one had been dispatched. I asked how much longer and she did not know. I waited two more hours. The driver reaches out that he is there, but the wrong location despite me providing my address twice. He arrives after a total of 4 hours waiting. Horrible experience.”

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Posted 4 years ago

“I tried a number of times to get ahold of someone and never received any sort of reply. They sent the wrong type of battery and an aftermarket one.”

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Posted 4 years ago

“I wouldn't use this company. Their mechanics are very undependable and never show up!!”

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Posted 4 years ago

“Where do I start... I set a reservation for 4-6pm on Monday which was fairly simple on the website. I received 2 follow up calls from customer service BEFORE the scheduled service when it came to updating my order for a more expensive battery. Provided the “Ok” and payment information for that, along with them confirming my technician would be there between the 4-6pm scheduled time. When no one showed by 6pm, I called customer service to have them essentially tell me that they haven’t heard from the technician to confirm he’ll be out there so they’d call him again and then get back to me….. another hour passes. I call again to have the same nonsense told to me and that the technician is likely not going to be able to service me that night. They assured me that the technician would be out at 9am on the dot the next morning. By 9:30 the next morning, I needed to call again as I had not heard a peep. Customer service then tells me via their text message customer service because I could not get through to anyone on a call that the technician would not get to me until NOON! At this point, I’m furious and this is an extreme inconvenience for having to constantly adjust my meetings for work. To make matters even worse…. The technician didn’t show until 2:30pm. Absolutely ridiculous and I sincerely hope this gets to management and they can get in touch with me. It’s the worst service I’ve ever experienced and that’s not an exaggeration.”

Helpful Report

Posted 4 years ago

“I ordered a Diehard Battery with 900 CCA and found an Exide 760 CCA battery installed in my Jeep Grand Cherokee by the 1-800-battery Installer. The difference was: Diehard Battery $304 installed free and Excide $235. This was "bate and switch" with no notice until the battery was installed. In addition, the stop/start failure light is now on the dash display and I was charged $22 for a free install. The Installer told my wife if you have any problems call and we will come out. Called 1-800-battery and was told another visit would cost $100. Told the representative to come back and get the Excide battery and I will buy a Diehard battery and install it myself. (10 minutes with proper tools) The representative said it would cost $100 for a battery return and refund. Told the representative to return and get the battery or I will call my credit card company and challenge the battery transaction for not providing the product, service paid for and damage to my jeep!”

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Posted 4 years ago

“No one likes hidden fees. Had you notified me if your ridiculous $1.00 per mile fee of $25, I would not have used your service. I do not live in a remote location, making the fee even more ridiculous”

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Posted 4 years ago

“This the most unreliable car service and outrageously expensive!!”

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Posted 4 years ago

“Horrible experience”

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Posted 4 years ago

“Tech never showed up on Monday between 5-7. Promised next morning at9:00 but also didn’t show. After several calls finally showed up after noon and had the wrong battery. Has to leave for the airport and only assume that he finished the job.”

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Posted 4 years ago

“Delivered the wrong battery. The customer service rep on the phone was rude and told me I would pay a service charge if I refused the battery. Don't recommend buying form these guys Fullerton California.”

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Posted 4 years ago

“Sent the incorrect battery after waiting all day. The battery did have the same warranty. Customer service when I called was very rude.”

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Posted 4 years ago

“Phone reps lie to you and company uses bait and switch tactics. I bought a $300.00 Dihard battery, but they installed a $169.00 knockoff. Phone reps promised to replace and strung me along for 6 hours until supervisor said I was stuck with what they did.”

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Posted 4 years ago

“I contacted 1 800 battery for a battery replacement on my 2017 Ford F-150. I asked them directly if they register the batteries to the vehicle. the customer service rep stated that they did register the batteries. The tech showed up and stated that they do not register batteries and that my vehicle did not need it it done. I showed the tech where it states on their website that my vehicle needs that service. he stated that he would cancel the call and i would have to call in to have a refund processed. I called to request a refund, spoke with Travis who said he did not have that authority to process refunds and then transferred me to Jason who began to belittle me stating that they replaced thousands of batteries, yet i apparently knew more about it than he did, and then proceeded to hang up on me.”

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Posted 4 years ago

““On Feb 27 I waited over 4 hours for the technician to arrive. When he did show up,On 5.50pm You told me to wait 1.30 hour And then 7.08 pm You told me 30 more min I said ok am waitting Then 8.10pm I call many time(17) to ask about my battery No one pick up my phone and I have to pay for overnight car park ,You have to pay for it Not me!”

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Posted 4 years ago

“I was really excited about the concept of not having to move my vehicle to get the battery changed, and I would have changed the battery myself, but it needs to be registered so I called for service. they were prompt, but did not have the required tool to install it correctly. he cancelled the call and said to call in for a refund. I called to request a refund, spoke with Travis who said he did not have that authority and transferred me to Jason who began to belittle me and then proceeded to hang up on me. I had to dispute the charge with me bank. i will never call them for service again.”

Helpful Report

Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews