1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,431 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scheduled an appointment, no one showed up, no one called. I'm out $300 until it refunds and I can't go get a new battery since I have to wait on that money. I drive for work and this is not ok.”

Helpful Report

Posted 2 years ago

“1 star is as low as they will let me go. I would give negative 5 stars. They said they would be here in 3 hours. after 3.5 hours they texted and said it would be 3 more hours. Then I found out they don't even have the equipment to install a battery in a BMW.”

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Posted 2 years ago

“If I could give a 0 review I would. I was originally scheduled for between 10:00am and 12:00pm I called at 12:30 and was told the technician would be there in 45 mins. I wasted 2 more hours and called again they said they had to find a new technician come out, I was then told 2 hours after that they had to cancel my order and give me a refund bc they couldn’t get the battery. The communication was awful, there was no service and completely unprofessional.”

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Posted 2 years ago

“Will never use or recommend this company to anyone”

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Posted 2 years ago

“I set an appointment for the 8am-10am window and took the morning off of work. As of 11am, no communication, no show, so I called. Incredibly nice CSR said the tech was 5 minutes away from picking up the battery and then I would be able to track. By 1:45, no communication, no show, so I called again. Another incredibly nice tech said he would check and call me back. Tech evidently bailed on them, dispatcher said there was nothing they could do other than send someone tomorrow morning but they couldn't be here until 9:30 because they lived some distance away. So, no battery, lost a day of work- and I'm not inclined to gamble on someone showing up tomorrow. Aside from courteous CSRs, couldn't have been a more disappointing experience, and I still don't have a battery. I won't do this again.”

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Posted 2 years ago

“Charged for no service”

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Posted 2 years ago

“Lack of communication. Called for service around 2:15pm, was told a wait time of 2 hrs 2 min. If not for me calling, texting and chatting on webpage to find out where the technician was, no one would've called me to let me know your service was running very late. I was given several excuses that seemed like lies - the tech was out bc of covid, the tech forgot a tool he needed and had to turn around to pick up, I was told carlos was the tech, then informed it was someone else...basically I was given the run around. Finally got battery changed out around 6:30ish. I probably wouldn't be as disappointed if there had been truthful communication on 1800battery's side - but the lack of communication is what really upset me more so than the later time quoted.”

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Posted 2 years ago

“Technician was unable to remove old battery after an hour of trying. My vehicle was inoperable afterwards and had to be towed. Once at the repair shop, I was in and out within an hour. 1-800-Battery still charged me $99 and I got nothing out of it. Beware.”

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Posted 2 years ago

“Terrible service! Never received my refund made several attempts to inquire my refund. Came out to replace my battery, and it wasn't the battery. The onsite service techs couldn't remove and directed me to call customer service. My vehicle was towed to a local car dealership. They ended up going to the dealership to retrieve the battery and did not put my old battery in, and never received my refund! Definition if a crook if you ask me:(”

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Posted 2 years ago

“The guy who showed up was nice, and did test my battery, but didn't do anything else. I paid over $275 for someone to come out check the voltage of the battery, tell me that's not the problem, and leave all while my car still doesn't start. He didn't even leave me the battery so that I could change it my damn self.”

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Posted 2 years ago

“The time slot I requested (and approved) was 1 pm - 3 PM. Arrival time was 4:45. I received no receipt, no card, no information about the battery installed (as in estimated life span). I did choose one on line, but there was not a plethora of information on line either. The only way I knew anyone was there was a car that started. That was good. Everything else was sketch. I don't have any proof he even installed the correct battery.”

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Posted 2 years ago

“I have been charged $300 for a battery I did not receive. Please refund ASAP.”

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Posted 2 years ago

“Awful. Never show up, takes for ever to respond, then can't get ahold of technician supposedly. Don't waste your time!!!!”

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Posted 2 years ago

“I did not receive a service at all! But I’ve been charged 361.80$ from my credit card! I already called my bank and told them about this FRAUD! Person that talked to me on the phone from costumer service, I believe, is a complete liar! No one showed at my apartment complex, no one came to my apartment to take keys from car that was parked on garage! I did not receive any service that was promised! You waisted my time and money! Also zero calls were received on my phone while they were supposed to work on my car! No one was trying to reach me!Absolutely worst experience I’ve ever had in my life so far. People in this service are SCAMS and THIEVES!”

Helpful Report

Posted 2 years ago

“1 Day delay. No update. Had to call the technician by myself to get updates. Even 1800-battery was not able to contact the technician on their side. Only 1 person for all Kansas area and he decides his own priority. The technician promised to come 3 times and always delayed further. On the phone, he was arguing that it was not his problem if he has other clients. Guess there are other service providers. No discounts despite this issue. Next time I will rather ask a friend for a jump start and go to local stores/garages.”

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Posted 2 years ago

“Very much frustrated, not at all happy and not even I received your service. Rating 0 out of 5”

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Posted 2 years ago

“I was very unhappy with my experience with 1-800-Battery. They initially estimated someone would arrive in about an hour. It ended up being 5 1/2 hours, and they never bothered to reach out to me to tell me they would be delayed. I understand they were short-handed, but a little communication would have gone a long way. When the technician finally did arrive, he didn't have all the tools he needed and then, it turned out he had brought the wrong battery. Next time I need a new car battery, I'll take my car to a shop. One out of five stars.”

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Posted 2 years ago

“thanks to your tech it cost me an extra $645.00 at the Ford dealer to fix what he screwed up. I was wondering if this was you would you go to small claims court? Just askin'”

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Posted 2 years ago

“1. You were 3 hours late. 2. Tried to up charge me on the type of battery I required, 3. Did not give me a core discount. 4. Took the core. I think your service sucks and next time I am stranded like this I will call a mobile mechanic and not get charged like this. I would not recommend your services to anyone.”

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Posted 2 years ago

“Judson the tech that installed was amazing. The rest of the process was a joke.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,431 reviews