1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer reversed polarity of battery and connected to wrong place. Blew system some way, had car toed yesterday but Weil to Hendrix Suburu Hoover. Hendrix ordered replacement system which will delivered in 2-3 days. I may need to rent a replace the vehicle. Wife ill and I need made transportation. Going to Hendrix to get rental. Thanks K Key”

Helpful Report

Posted 3 years ago

“Avoid this company at all cost!!! They are a deceptive business and they use deceptive business practices. I had a dead battery in my BMW 650i. I called this company to have a tech come out and remove the old battery and install a new one. The price quoted over the phone (on a recorded line) was $377.00. I agreed to the service. Upon checking their invoice sent a few minutes later via email I found that I was being charged $397.00 plus a fee of $25.00 that was never mentioned. I immediately called to cancel the service due to breach of terms agreed upon. I was rudely told at that point that their would be a $100.00 cancellation "fee". Again, this fee had not been previously mentioned. Today I learned that they charged my credit card $451.02 for absolutely no service whatsoever. In the end they shall not receive a penny ( I immediately disputed the charge with my bank), but what a headache and hassle. Again, AVOID THIS COMPANY!!!!”

Helpful Report

Posted 3 years ago

“The guy who installed the battery was clueless as to how to install a battery in a BMW. He told my wife it was working but in fact, he just shoved it back into the garage and left. When my wife came out to use the car it would not start and the electronics were all f__ed up. I had to tow it to a BMW dealer and they are working on it now. Can't wait to get the bill....”

Helpful Report

Posted 3 years ago

“Well, the installation of my BMW battery wasn't performed correctly, leaving one wire disconnected and causing indicator lights on my dash to go off requiring me to contact alternative mechanics and get access to a specialized computer to reset it. Three calls to customer service and they promised to get back to me about a potential concession and never did. Very disappointing. I'd recommend you go elsewhere for your battery needs based on my experience. -jb”

Helpful Report

Posted 3 years ago

“My scheduled appointment was between 10 am and noon on Dec. 30th. On December 28th I received a call stating that a tech would be at my home in 10 min. which was in error. On December 30th at 2 pm which is two hours after my scheduled service time, I received a text stating that a tech would be at my home in ten minutes however I was not available at the time they decided to arrive. I then received a dispatch charge to my account because I was present when the tech arrived late. Several issues, several problems lack of resolution qualification by phone staff.”

Helpful Report

Posted 3 years ago

“I put in an order for a new battery which indicated someone would be out between 3-5pm. It’s now 5pm and no one has showed up. I tried calling and texting but I can not get ahold of anyone. My credit card and already been charged. This feels like a scam!”

Helpful Report

Posted 3 years ago

“I had a dead battery in my car New Years Day. I understand companies being closed for the holidays, but their website said nothing about them being closed and accepted my order and gave me a 3 hr ETA. I tried contacting them to get status after a few hours and used their chat bot. It told me someone would be contacting me soon at 6.30 PM and never heard anything until this afternoon, after I put in the chat "when are you going to contact me" this morning and they never did. I also tried their text service and sent a note requesting status at 9:00 this morning and the finally texted back at 5:30 PM asking for my order number.”

Helpful Report

Posted 3 years ago

“Placed an order. Then tried to contact for order updates by phone and Chat with no response. Cancelled order and was still charged. Pretty terrible customer service & experience. I’m sure no one will respond to this note given my experience with this company”

Helpful Report

Posted 3 years ago

“It was easy to set up an appointment on the website, but then nobody showed up to replace my battery during the two hour appointment I scheduled. I tried chat, text, and phone to reach a live person who could give me an update on whether anyone was coming. No response. Waited on hold for thirty minutes before giving up. This was New Years Day. They shouldn't schedule appointments if they don't have the mechanics to fulfill the orders and/or if they don't have adequate staff to respond to customers. Do not recommend.”

Helpful Report

Posted 3 years ago

“Worst company I have done business with, came and jumped my pickup said it was not my battery and I was charged for battery and jump. Tried calling texting just tried again it’s been over a week they finally gave back money for battery been asking for receipt for jump and the response is do you still need jump terrible customer service!!!!”

Helpful Report

Posted 3 years ago

“Waste of time”

Helpful Report

Posted 3 years ago

“A battery upcharge was $50 but my card was charged $100. Customer service said I would get a credit but after waiting days and numerous phone calls no credit was issued.”

Helpful Report

Posted 3 years ago

“My experience with 1-800 battery was very disappointing. I placed my order online on dec 23 at 11:20 am. I said I needed a battery ASAP. I was charged $414 on my visa and I was told my battery would arrive in 3 hours and 3 minutes. 4 hours later i had no battery and my car was stuck in the middle of the road. I tried to call 1-800 battery and i got a recording that kept me on hold for more than 30 minutes but no one came to the phone. I tried their chat online. They asked for my name and what was my question. I gave my name and asked about the status of my order, they responded: "someone will be with you shortly" .but 25 minutes later no one responded By 5 pm when my battery still had not arrived I had the car towed to an advanced auto parts. Later that night i received a call after dark saying " we are here with your battery. I told them they were too late. Now I received another email from 1800 battery stating that "Your total order is now $99. I do not know what that means I am still waiting to see if they are going to credit my visa for the full $414 . I have notified visa of this problem.”

Helpful Report

Posted 3 years ago

“My battery basically lasted a year and it's been impossible to try to get a hold of someone.”

Helpful Report

Posted 3 years ago

“Worst service and communication EVER. Unresponsive and uncommunicative. Tech, Charles, was excellent and knowledgable”

Helpful Report

Posted 3 years ago

“I was completely satisfied with the person doing the service and the response of customer service when I called. When I ordered a battery I ordered a Die Hard Gold. What was installed was an Exide of no particular quality, so it felt like I didn’t get what was agreed upon and the value was not there. I would be happy to hear from the company about this switch”

Helpful Report

Posted 3 years ago

“Waited all day, $345 , got a representative was told If the installer picked up. I'm disabled, a car is very important. Waiting still...”

Helpful Report

Posted 3 years ago

“Wrong, lower-priced battery delivered and installed that what I ordered and paid for, which six days later was already a dead battery. NO responses from 1-800-Battery phone, email or chat, so left with a dead car and nearly $400 spent. What a ripoff. I should have called the Auto Club.”

Helpful Report

Posted 3 years ago

“By far the worst customer service I’ve ever experienced impossible to get ahold of anyone and it took 3 days before they installed my battery. You have to call and wait on hold for minimum of 40 minutes live chat and messaging doesn’t work no one responds. I will never use them again”

Helpful Report

Posted 3 years ago

“Still haven’t heard back from any voicemail, chat,’or email. Attempted to cancel order several times with no luck. Absolutely terrible. Do not use this service.”

Helpful Report

Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews