1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an appointment between 2 and 4 pm. Driver showed up at 5:45 and called to tell me he was at the car. I told him I was walking over and it was a 10 minute walk. Driver was rude and told me had to leave. I called customer service and asked for a refund, which still has not hit my account.”

Helpful Report

Posted 3 years ago

“I waited 2 hours then got on chat to see how much longer it would be. I then found out that they could not come out for 2 days!! When I asked for ASAP service I assumed it would be 3-4 hours not days! No one even reached out to let me know it could not be done today. Took my cc number as well. Wasted my only day off.”

Helpful Report

Posted 3 years ago

“The person who visited was rude and swore constantly. Followed some youtube vid to figure out where the battery to be replaced was located in the car. The youtube was incorrect but following that he ripped most of the stuff in the back. Finally found the battery. Asked me to start replacing the things he ripped. When I did not do that, he replaced the panels incorrectly, swearing constantly and using foul language. The car was in the garage and my kids were at home. What a horrible experience!! Will not recommend 800-Battery till they better vet who their contractors are.”

Helpful Report

Posted 3 years ago

“Was very hopeful about this site. I did not cease disappointing; 1. With ought calling or emailing or texting me to say - "Hey we are going to be late" , they waited for me to call to follow up after 3.5 hours waiting. (That's 1.5 hours past the delivery window they offered) 2. Once the technician arrived he was very professional. However the "Diehard" brand battery I thought I purchased was not what I received. The tech says it happens adn I should complain totes company. 3. 1-800-battery.com has yet to respond to my two emails asking for the battery to be replaced.”

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Posted 3 years ago

“Do not do business with these liars !!!! You order a certain battery online and they deliver whatever battery they want that fits your car. For example I ordered a Diehard battery of upgraded capacity and they brought me an AC Delco battery worth $100 less. When you complain, they want to charge you a service fee for bringing the wrong battery. Then they agree to discount it that they never honor. Total waste of time. Go elsewhere for your battery needs Please. Very bad experience.!!!!”

Helpful Report

Posted 3 years ago

“My initial impression of 1-800-BATTERY was good when I spoke with customer service on the phone to set up the appointment. The person I spoke with assured me that the service provider would test the battery to ensure it needed replacing, replace it if needed, and help troubleshoot other ways to get my vehicle running if it was not that. The service provider only did one of those things - he didn’t even come prepared with a way to test the existing battery, and had zero interest, or seemingly knowledge, of how to troubleshoot anything else. My vehicle still wouldn’t start after he replaced the battery, so I called customer service to see what my options were. Meanwhile, the service provider was asking me to sign off on the job so he could leave. I said I wouldn’t sign off yet because I wanted to know my options. Customer service said I could have him remove the new battery and just pay he service fee of ~$90, or I could keep the new battery for the ~$314. Before I had a chance to tell the service provider I wanted the battery removed because it wasn’t working, he said “good luck, honey” and drove off. Customer service was apologetic in the moment, and said they’d get him back to remove the battery. After that, I never heard from them again nor could I get a hold of this agent again. So, here I am with a “new” ~$314 battery and an immovable vehicle.”

Helpful Report

Posted 3 years ago

“Installed a battery, my car died a day or two later, so I had them do a warranty check to see if it was a bad battery. Sent the SAME PERSON who told me it was my car, not the battery, and I believed them. My car had to be jumped 3 times since then, and I finally took it in to see if it was the alternator, etc and the mechanic ran diagnostics on my car, determined it was a BAD BATTERY, installed a new one and now my car is running perfectly. Ran a diagnostic after the new battery install and confirmed it was still the old bad battery. Tried to go through the company to resolve, who told me I needed to find the garbage battery and go through the warranty process again. Huge scam, not worth the cost, stay away.”

Helpful Report

Posted 3 years ago

“This is the worst company I have ever dealt with, EVER! I normally only take time to give good reviews. But this experience has been not only beyond poor but potentially dangerous. In January I order a battery that online that was suggested from the site for my Dodge Journey. The man came out, put it in all the while complaining that he wasn't happy that he had to remove the tire to put the battery on. The company charged 200 in labor over the cost of the battery to put it on. A couple weeks later, the battery is completely dead. I call this company and they charge me $99.99 to come out and check the battery. It is bad so they replace it with a battery that the technician ran done to the corner O'Riley's to purchase (at least that's what he told me). He is the same technician that put the first battery in. Now, three weeks later, the battery is completely dead again. So I have my car towed to the Dodge Dealership and they test the battery. They tell me it's a dud. That is what they called it. They said the battery was so bad that they could not even jump my car for several tries. They did all kind of diagnostics on my car. No problems. Just the battery. Now my car is in the shop getting a new battery from the dealership. Of course, the shop was very busy so it took them 3 days to get to this point. That's 3 days that I'm stranded without tranportation due to 1800battery.com. After I get off the phone with the mechanic, I call 1800battery and am told that since the first battery was replaced, the second doesn't have a warranty. That they will be reimburse me any of the $339 dollars I paid for the battery. Heck, they should be apologetic for the horrible service. It is scary for anyone no matter a single women being stranded due to a bad battery. The representative, Jaylen, that I spoke said, "I'm hear your frustration but that's just policy." I am currently waiting for a call back from the manager, Jason. I will update this review if they call back. Somehow I doubt they will even bother. Sad. DO NOT USE THEM!!”

Helpful Report

Posted 3 years ago

“I scheduled a battery change one day before. After the two hour window passed, called them and they had not even scheduled anyone to come. I called 3 times and they lied that someone is on their way. The person arrived three hours after the time window I had scheduled for. I wasted five hours on them plus the aggravation.”

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Posted 3 years ago

“you can’t tell ppl it’s gonna be there between 9-11 am and come at 8. it’s pathetic to give me 30 dollars off when you wasted my whole day as 3.75 an hour. do you pay your employees slave labor wages? exactly.”

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Posted 3 years ago

“Scam artists. Bait $ switch check BBB”

Helpful Report

Posted 3 years ago

“Customer service is horrible. After I placed my order I was promised an ETA of 2 hours but it ended up being 2 days. I tried to contact customer service by phone but ended up on hold for hours before I gave up. I left three voicemails and sent three emails without getting a response over 2 days. Finally, I received a phone call from the service tech on Sunday morning after waiting for almost two days and he was at my house within 5 minutes and did an excellent job of installing a good quality battery for me in about 15 minutes. He told me he just received my order that morning. The battery and the service tech person were great but the customer service is just about the worst I have ever experienced.”

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Posted 3 years ago

“Nobody showed up to deliver or install the battery. Nobody answered the phone. I waited on hold for an hour. Nobody replied to the chat. I waited two hours. Terrible service. Complete rip off. I will never use them again. Now I have to struggle to get my payment refunded. DON'T USE THIS SERVICE.”

Helpful Report

Posted 3 years ago

“Impossible to get in touch with anyone, technician was not even close to the window. We went with someone else. Not a good experience at all”

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Posted 3 years ago

“Delay after delay! I was looking for same day service so I booked this company around 9am for a 2-4pm window. They called me soon after telling me that they can be out here even earlier. Then they called at 1:30pm saying they made a mistake picking up the right battery. Then they left a voice message at 9pm saying they can be here after 10pm. I called back to come the next morning and they said they can. The next day I call them at 5pm waking in the rain because I still don’t have my car working and they respond they can be here in about an hour. They don’t arrive until 8pm. And the battery they give me has 1 less year warranty than what I paid for. I am never using this service again and I’m going to tell others to avoid.”

Helpful Report

Posted 3 years ago

“No good. Charged your car and no show. Can’t reach customer service at all. Tried calling, live chat, emailing, and texting. They don’t reply your call. I was on the phone line for 30 min to an hour multiple times. Seem like they just sent your money and not there to help.”

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Posted 3 years ago

“These guys quoted me a price of about $96 to replace my terminals. The guy that showed up told me to go to a mechanic and left without doing anything. Then they charged me around $300 for a battery and installation. I"ve called several times and emailed. They keep telling me I should get a refund and to wait for a call back and keep leaving me hanging. Still no refund. Completely unprofessional.”

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Posted 3 years ago

“THIS IS A SCAM. They will initially service your car and make it seem as if they properly replaced your battery. The only complaint you’ll have at this time is poor communication. In a few months your battery will die again (when it should last a 2-3 years). They will again have poor communication. When you take into your car’s dealership, the technicians will find that 1-800 battery inserted a rust preventer clip to drain your battery’s life. THEY ARE A SCAM. DO NOT USE THEM.”

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Posted 3 years ago

“I place my appointment for 11-1:00pm at 730am no one ever called or confirmed my appointment. When I didn't get any info from texting, emailing, and calling. I called one more time and was told sorry we don't service your area. We were hoping someone near there would pick up this service. This is totally unacceptable and then had the nerve to tell me it would be 7-10 days for a refund. I called my bank and told them what happen and was credited my money back asap. NEVER USE THIS COMPANY.”

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Posted 3 years ago

“AVOID AT ALL COST!! This company is a scam! My service request was below average and I did not receive the DieHard Gold battery that I purchased. Instead I received an FVP battery that died on me the next day. After reaching out to customer service to request warranty service, I was told that the company policy had just changed a day after I purchased and I would have to pay $99 to service a faulty new battery that their company sold me. After not agreeing to this, I asked to speak to a manager and was told the manager is really busy and would give me a call back at a later time which they never did. I ended up having to purchase another new battery from AAA and regrettably, accepting my loss of $362 from this scam company as a lesson learned. STAY AWAY!!!!!”

Helpful Report

Posted 3 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews