1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WAITED FOREVER JUST TO GET SERVICE CLOSE TO 5 HOURS. CUSTOMER SERVICE WAS HORRIBLE. DID NOT TELL THE TRUTH THAT THE TECH WAS NOT AVAILABLE, THEY WERE SHORT AND NOT NICE. BUT THE TECH WHO PUT MY BATTERY IN MY VECHICLE WAS FABULOUS.”

Helpful Report

Posted 5 years ago

You were informed since it was a Holiday weekend on a Sunday just after Xmas that there would be an extended delay. We were probably one of the few options on a Sunday there. I would recommend a bit more patience.

Posted 5 years ago

“The website listed the incorrect battery for my vehicle. Then the company tried to charge me an additional $100 for the correct battery. When I refused to pay another price for their mistake, they refused to assist in anyway and charged me $96 for my car to be jumped. The customer service person hung up on me while we conversed and told me the mistake was my fault and that I did it on purpose, for some Odd reason. Every time I called the company no one answered and I was placed on hold for more then 15 minutes until I gave up. Only the hat function was usable. It was a terrible experience. This company takes advantage of people in situations our of their control and does not meet the expectations of even minimal customer service.”

Helpful Report

Posted 5 years ago

Fortunately they got your car working, when you ordered a battery it was for a Versa not a "Versa Note" a Versa Note is not the same thing. The Note takes a specialized chemistry and battery. Unfortunately, you were unhappy and we regret that. But there were ZERO errors from our company.

Posted 5 years ago

“Unprofessional Rude Arrogant Impolite Never going to use them again Do not recommend their service”

Helpful Report

Posted 5 years ago

“While Kelly in the Seattle office was most helpful, I was very disappointed there was no paper work provided to document the transaction. No invoice, no description of the product (request new, but don't know if it was a rebuilt), no warranty....no anything. Not a good way to run an operation. Causes doubt and suspicion. Don't know if the service person was reputable (non recognizable name of the service). I would not recommend the service to others given the concerns. I had to contact Jason to request some document. Could not provide a copy of the "warranty". The best was a separate statement that he made that there was a 3 year warranty, no terms, no description. He tried to sell me that it was on the battery or I could go to the manufacturer. I did not deal with the manufacturer, I dealt with YOU! BS. I have the feeling I will be hard pressed if not satisfied with the product. Who would take care of a potential problem? Looks like your "company" has significant work to do to build confidence in people, like me.”

Helpful Report

Posted 5 years ago

All invoices are set over via email. All warranty and returns are available in our frequently asked questions. We supplement the manufacturer warranty which may be regional with National Coverage. From our website: "Yes, all items are covered by their original manufacturers warranty. For many vehicle batteries we extend the warranty from 12-18 months up to three years, we will take back an unused return for 30 days no questions asked. For additional questions, please contact customer service at info@1800battery.com."

Posted 5 years ago

Also, due to Covid-19, not only are we paperless and contact-less payment, we cannot for insurance reasons be passing out paper.

Posted 5 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews