1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,165 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very poor warranty response. Multiple days wait for a dead battery and very poor service”

Helpful Report

Posted 4 years ago

“The technician failed to install the battery properly, and my wife lost power while driving the car on the highway. She had the car towed to a service station who ran diagnostics and discovered the battery cable was loose and the battery holder was missing. This created an obviously dangerous situation as she lost power steering and power braking. We ended up paying the service station to install a new battery holder and for the diagnostics.”

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Posted 5 years ago

“Ordered and paid the price of a new battery, they delivered A USED ONE and passed it as a new one. Luckily my car was in my garage so I declined the battery.”

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Posted 5 years ago

Absolutely, 100% full of B.S. We have never once ever sent out a used battery and only use premium 3 year batteries. So Douglas contact customer service but you are wrong. Very wrong. In fact, libel and defamation wrong.

Posted 5 years ago

Absolutely, 100% full of B.S. We have never once ever sent out a used battery and only use premium brand new 3 year batteries.

Posted 5 years ago

“I know I needed the battery during a time when there were a lot of calls. I called Monday morning and received my battery Wednesday afternoon. I understand there were a number of calls. What upset me was lack of communication. I was told I was fifth on the list when I contacted customer service on Monday. At five PM I had received no update so contacted cs again. I was told it would be fist thing Tuesday. St about 11 called CS again. I was told I am now 7th on list. At midnight I get a call that the installer is in my driveway!! Then he had the wrong size battery. Promised to be back in the morning. I had a critical health appointment at noon. At 10:30 no word on the battery. I scrambled to get alternative transportation. He finally came around 3 PM. None of this would have bothered me if there had been reliable communication. I know this was a challenging time.”

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Posted 5 years ago

“I spent 275 dollars to get a battery replaced. Car didn’t work the next day. Towed it to shop and they told me the battery was incorrectly installed and fried my car’s computer system.”

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Posted 5 years ago

“I purchased a battery several months ago and made a customer complaint which I received no customer resolution. Now they send me a review.”

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Posted 5 years ago

“The technician arrived after more than 4.5 hours instead of the promised 2 hours. He installed a different, much cheaper, battery and, incredibly, did not even secure it so that it was sliding around. He also installed the battery jacket after connecting the terminals, instead of the other way around, so that it was loose also. Incompetent or lazy or both. He also did not wear a mask. Now I have to waste more of my time dealing with this. Horrible nightmare!”

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Posted 5 years ago

“Order and paid for an Exide battery, tech ( ? ) showed up with a Continental Plus ! Installed ,but could never reset computer to register new battery in a 2009 BMW 328i. Long story short ,never did get a new battery , BUT on my charge card they billed me for $83 for a jump start ?Would not recommend using this service . Talked to a JACOB in customer service ,NO HELP ! Asked to talk to his supervisor , Richard was to call me back --- 7 days later still waiting ?”

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Posted 5 years ago

“I purchase a battery online I waited for the man to show he never showed I called him up and asked him where he was and he said oh we don't have your battery I have a BMW X5. Nobody called the customer to inform them they did not have the battery so it got really late and I finally called up and they told me they didn't have the battery I bought a battery of Chief auto parts so less money”

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Posted 5 years ago

“Terrible service.”

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Posted 5 years ago

“I’m still waiting for my car to be fixed bc battery wasn’t installed correctly. This is ridiculous.”

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Posted 5 years ago

“Not good. I was quoted the auto battery for my BMW - M3 & paid over the phone. I received a call a few hours later telling me the battery would cost more, much more. THAT IS NOT THE WAY TO DO BUSINESS !!. You quote & collect payment & then call me later it would cost more THAT IS Outrageous. I thought that callback was telling me the tech would be here in 30mins to install my PAID FOR brand new battery.”

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Posted 5 years ago

“I had an appt scheduled for 11am and selected the option to checkout without paying in advance. I was then called and told I had to provide a cc # in advance to use for hold so that someone could come out. So, first, don't offer the option to NOT provide that because then I'm called and asked for it so that's not a good experience. Then, they called me at 2pm on the day of my 11am appt (no contact about being late or anything) to say it was actually going to cost $50-60 more than I had authorized payment for. I told them to just not bother anymore and I dealt with it myself.”

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Posted 5 years ago

“Set up an installation on a Sunday. Received a call back 3 hours later informing me that they did not have the battery.”

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Posted 5 years ago

“I requested my battery to be installed and the technician couldn’t unscrew the bolts for my battery. He called the company and they charged me 75.00 for nothing. I’ve requested my funds to be returned to no avail! I wouldn’t recommend this company!”

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Posted 5 years ago

“Everything made sense to use your service and was all set. Unfortunately, no one called me on the installation day, and left me hanging. So, I bought my batteries elsewhere.”

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Posted 5 years ago

“Tech never arrived. Do not utilize this service”

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Posted 5 years ago

“Sold me a battery that said in stock on the site. When i inquired was told it was being made and not shipped. Missed christmas as this was a gift. I ordered and recieved within 1 week from a Chinese comapny”

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Posted 5 years ago

“The customer care person was very very rude. He abused me when asked about the pricing. He was so rude. I never recommend this site to any one. Worst service ever”

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Posted 5 years ago

“DEAR SELLER.I NEVER GOT THESE.KENWOOD BATTERIES BP5621. WWN-KNB-1 WWN-KNB1.TK-100 TK-200 TK-300.10.8VOLT 600MAH 700MAH.AND CAN YOU EMAIL ME BACK.THANK YOU”

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Posted 5 years ago

1-800-Battery is rated 4.3 based on 6,165 reviews