1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 6,361 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

Write Your review

Tell us how 1-800-Battery made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**CONSUMER WARNING** This company promises ease of doing online business but fails to deliver. Emergency calls for on-site battery installation cannot be fulfilled between dispatch and their independent technical road crew. Avoid your headache. Check reviews.DO NOT ENGAGE their poor service.”

Helpful Report

Posted 4 years ago

“11.04.21 I ordered battery for my car.The delivery should have been at 1.30 pm.At 3 pm I connected with support agent and he promised that delivery will be in hour.Next time I connected with other support agent at 5 pm and he also promised that delivery will be in hour…. I still didn’t get my order!!!!! It is terrible service!”

Helpful Report

Posted 4 years ago

“Your company mostly engage in fraudulent transactions in defrauding your client and trying to squeeze more money off of arrival I’ll make sure to send feedback on all social media and make sure everybody will stay away from doing business with your company”

Helpful Report

Posted 4 years ago

Israel, your threats mean nothing to us. You ordered an Auxiliary battery and not a starter battery for a S550 Mercedes, after talking to customer service. They explained that it is recommended to dispatch both and more often the AUX is ok and the Starter is the problem. You decided to be a cheap POS and not order the Starter Battery. After getting onscene and the tech testing the batteries the Starter Battery was the problem and in your $100,000 plus S550 they explained it required an AGM battery. You declined service because you are a fool, the dealership will charge you much more. Customers like you should be banned from the internet and the reason we do not subscribe to the "customer is always right", youre an angle shooting POS and we believe here that the "Good Customer is always right" WE BEND OVER BACKWARDS for all customers and people like you hide behind your keyboard and whine. Welcome to come out and visit us and we can show you our customer service in person.

Posted 4 years ago

“Ordered a set of batteries for my golf cart that they looked up. When the technician came here to install them they were the wrong ones. I had to cancel because they wanted to sell me a far more costly set. Then they changed me $50 for canceling the order. What a total rip off”

Helpful Report

Posted 4 years ago

“Your website lies about getting a battery in 90 minutes or within the same day. I may get the battery two days after I ordered it. Less all of it. Not reliable at all.”

Helpful Report

Posted 4 years ago

“I placed an online order last week and after I submitted the order the 1-800 battery page went down!!! I thought it's a scam because I couldn't access my account or view the invoice, I called them and they said we are sorry and we have your order here and the technician should start processing your order and he should arrive at your location within 1-2 hours, Then after 35 minutes I received another call from them and they told me we are sorry the stores are closing now and we can't replace your battery today and it has to be tomorrow between 9:00-10:00 am !!! that's was around 4:00 pm, then the next day I waited for the technician to arrive and nobody showed up till noon!!! I called them 5 times and every time I called they transfer me to another agent and I had to explain everything from the beginning!!! after all, the technician arrived at my location in his personal SUV with his kid!!! IT WAS TOO SHADY!!! then when he was about to install the new battery I realized the one that he had is a smaller size than the original one in my car and I told him it's smaller and maybe it's not gonna fit but he said it doesn't matter because it's same watts and same power!!! I was desperate and they were my only option, He installed the new battery and he bring a piece of metal from his car to hold the battery and make it tight, I wasn't happy about all experience with them and I don't recommend them to anyone, find another serves if you are looking for perfect results.”

Helpful Report

Posted 4 years ago

“I’m glad I received my battery but I was told that it should be delivered in about 2 hrs which would have been 12 noon but I received my battery at 8 pm. With no good communication. I had to keep calling to see what was going on and the gps wasn’t good either.”

Helpful Report

Posted 4 years ago

“Customer service not staffed on Friday night after order was placed and dispatched. This company shows how incompetent some people are. Save your time. Trust me.”

Helpful Report

Posted 4 years ago

“Technician was good however the process was stressful. The time frame given was falsely advertised. Had 2 different ETAs given upon checking status and ended up waiting for more than 5hrs which was way beyond the first quoted time of 45mins-1hr wait time.”

Helpful Report

Posted 4 years ago

“Terrible company to deal with. Charged my mom $250 for a $150 battery that she didn't need because problem was the starter. Should've just charged $75 for the call. I called them. They did nothing. Mobile mechanics will buy the battery and install for less.”

Helpful Report

Posted 4 years ago

“It was truly one of the worst experiences of my life.”

Helpful Report

Posted 4 years ago

Hi Lori, You had a neighbor who hovered around the install and then held some of the bolts necessary and dropped them into the fender. Our technician asked him repeatedly to step back and let him do the job, after he dropped the bolt into the fender he demanded the tech to retrieve. Nice one right, remove fender because you had an inexperienced person adding 2 cents. The tech then politely said he would do it if your busy-body would go away. Trust me if you thought it was the worse experience the tech spent almost an extra hour trying to make you happy.

Posted 4 years ago

“The wrong battery arrived within the stated time.I did not make a purchase and the contract was to have been voided! Please insure that the charge has been removed from my credit card. This has been an unpleasant event please remove all charges. Any questions call me at 727-946-1976 if anyone reads this review. Thanks. Capt. J. W. Baldwin,USCG/LM( Ret)”

Helpful Report

Posted 4 years ago

This customer didn't know the exact type of battery for his custom install on an RV, proceeded to try and bribe the installer direct and subsequently we still had his install performed. He would be court-martialed for such behavior if still active service. It's also stupid to post your personal number on the internet. Shows you exactly what we dealt with, dishonesty and a lack of reasonability.

Posted 4 years ago

“I asked for an appointment at 6pm and the technician asked me after booking and paying the service to be home around 4pm. Which I could not , so I called. He was very unfriendly and came around 7pm without any further notice. Customer service of that company is very bad , would not recommend it to anyone.”

Helpful Report

Posted 4 years ago

“Horrible customer service.”

Helpful Report

Posted 4 years ago

“I called to order 2 batteries and made an appointment for them to come to me at 8am the next morning. No one showed up. No phone call, text or email. Just a no show. Took 3 hours to reach a customer service rep. Unbelievable!”

Helpful Report

Posted 4 years ago

“Total waste of time!!! My battery went dead in my garage and I called my normal mechanic who said that they didn't have the battery in stock but could order it. I looked at the 1(800)Battery website and they gave me an ETA of 3 hours. Even though they were $30 more than my regular guy, it sounded more time efficient to me so I booked the apointment. My card was charged immediately and then I waited until they were about an hour late before I called. I was put on hold for a long time so I used the chat feature. It took three times to get an answer (the first two people "accidentally" disconnected when they put me on hold to check with the technician). Finally, the technician showed up 5 hours late with NO communication from the company (with the exception of the one time I got through to someone). Terrible customer service!!!”

Helpful Report

Posted 5 years ago

“Online booking was great. The timing of delivery and installation not so great plus no communication. I selected a time two hours later for a tech to install the battery in my car. The window passed and I was not able to get a response on the 800 number, text or email about when they would complete the ticket. I woke up to an email requesting if they could complete the order in the morning, nearly 14-hours after I opened a ticket. Otherwise service was fine.”

Helpful Report

Posted 5 years ago

“I tried calling and no one answered they installed a new battery 2 days ago and my car won’t start now. Please contact me ASAP.”

Helpful Report

Posted 5 years ago

“Arrived 2 hours after quoted time”

Helpful Report

Posted 5 years ago

“I ordered a battery. My car was dead and I had an immediate need. When I called customer service to confirm no one picked up. I waited 30 minutes listening over and over to a message saying I was third in line and that I would be answered in a minute. Apparently there is no problem taking the money but a BIG problem for service. I tried to cancel and again no one picked up. I have been charged for this experience wrongly and need. Those charges fully refunded.”

Helpful Report

Posted 5 years ago

We do not charge for a battery unless it is installed we only authorize funds just like a hotel. We came out to your residence on the 4th of July which is the same day you placed the order. Customer service phone center is not available on Major Holidays. This is an obnoxious and dishonest review. We only charge you for the dispatch fee. During the entire process you were texted a status including the driver in route, arriving and emails as well. We work just like Uber and track everything.

Posted 5 years ago

1-800-Battery is rated 4.3 based on 6,361 reviews