1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.27

4.3 Rating 6,408 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Questions

Metrics

4.3

Based on 6,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

8002288379

Email:

info@1800battery.com

Location:

3857 Birch St, Suite 230,
92660

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and on-time.”

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Posted 4 years ago

“Total battery change-out was under 15 minutes. Great customer service!”

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Posted 4 years ago

“5 stars. It was very convenient and my car problems are solved. New battery works great.”

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Posted 4 years ago

“xxxxxxxxxxxxxxxxxxxxxx”

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Posted 4 years ago

“Jose was great, he worked fast, he knew his stuff, and was very friendly.”

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Posted 4 years ago

“Came before expected time”

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Posted 4 years ago

“I probably would not use 1800B again. The battery showed up 3 and a half hours after the order. The battery showed up and was the wrong size. The tech had to go get the proper size and it took an extra hour. And it cost me $60 to get the tech in and out of the paid long term parking lot because they didn’t communicate properly with office to bring the proper battery in the first place.”

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Posted 4 years ago

“Even though the service man arrived a little later than requested, he was professional, clean, courteous. Well done as I was skeptical of this process”

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Posted 4 years ago

“Fine transaction, start to finish. Very responsive. "Dre" the tech was great.”

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Posted 4 years ago

“Terrific service. Speedy!”

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Posted 4 years ago

“Great job. Arrived fast, glad I called them. Cost is good to.”

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Posted 4 years ago

“Cost was way too high, but they were prompt and got me back on the road.”

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Posted 4 years ago

“Very convenient. Great Installer.”

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Posted 4 years ago

“The guy showed up fast and did a good job. Nice guy too.”

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Posted 4 years ago

“My son’s car died on the freeway exit! I was able to quickly order a replacement battery and a time for delivery and installation. I received a text showing where my technician was on a map. He showed up on time and took like only 5 minutes to get the job done. I was very impressed with Matt and wouldn’t hesitate to call again.”

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Posted 4 years ago

“Awful. Never show up, takes for ever to respond, then can't get ahold of technician supposedly. Don't waste your time!!!!”

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Posted 4 years ago

“The tech seemed knowledgeable and efficient doing the installation. It was not like the old days when a battery swap was an easy and straight forward process!”

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Posted 4 years ago

“Good experience! The status updates were delayed via text but the service tech called when he arrived and changed my battery quickly.”

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Posted 4 years ago

“I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.”

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Posted 4 years ago

“I had an issue with my battery the night before so I called 1800 battery. They took my payment immediately and I was a little hesitant at first. They came the next day and fixed the problem quickly. The tech Eric and the customer service (over the phone) was great. I see some of the previous reviews, but my experience was fast and easy. Would definitely recommend.”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,408 reviews