“Estimated Delivery Time
3 - 5 Days.
It has now been 28 days since my payment was taken, and three e-mails from me asking when they will deliver. I finally had a reply to MvO8Wr :
'A member of our Customer Experience Team will be in contact within the next 72''.
I made the assumption this was hours, clearly it wasn't as its now been 5 days with no further contact. I wish they would make contact as I have some choice words about my experience”
“I have the wrong part sent have sent a couple of messages as customer number does not go into returns page took 80£ way before order arrived scam company please do not order from them so far no communication for refund”
“Redirected by Beko to supply parts. Never dealt with an organisation with so many ‘firewalls’ to prevent customer communication.
Beko not much better, put them together and it’s a nightmare.
Never again.”
“I never received my item, when I tried to contact customer service I've got automated response that they have a problem with the emails. The company is a scam.”
“Reluctant to give even 1 star. Ordered 2 items last August. Only 1 delivered. Advised in November that there was a delay in getting the 2nd part. Haven't heard since. No refund offered. No phone lines. Customer service is a joke.”
“Order cooker elements in 1st week Jan with delivery within 5-7 days after 3 weeks on tracking available. Email the company I was told out of stock and blame post office strike for delay. Expect my delivery by end Feb make total of over 8 weeks. Post office not on strike by the way. Will contact Mastercard to get my money back. Avoid 100 carats con company”
“I purchased a LG TV stand leg on the 4th January 2023 via 4lg.co.uk website and the payment of £53.99 was deducted from my account straight away. But I never received a confirmation of my order placed. I have been waiting for a month emailing them and I am yet to receive my order. They don't seem to have my order but they knew how to deduct the payment from my account. I have sent them a screenshot of payment evidence. I have asked them to refund me my money and they have now gone quiet and not responding to my emails. They are the worst company to order items. Unfortunately they are giving LG a bad reputation. I will be taking this matter further until I get my refund. They are a fraudulent company.”
“Wish I had read reviews before ordering. I ordered a wire oven shelf on 2nd January- no order confirmation & no sign of item. No response to email enquiries. If supplier reads this can you please let me know when I am likely to receive item. Order number is OH90148481”
“AVOID THEY ARE SCAMMING THIEVES!!!
I ordered a fridge seal in November and first was told they didn't have in stock but I was charged for this item &suddenly they have the part. This was received but was wrong. I have been emailing since December to get them to get DPD to collect my item so I can be refunded. They have continually lied to me stating that they've arranged collection when they haven't and I've not received my refund. I've now raised a complaint with my bank to try and get a refund **USELESS THEY SHOULD BE ASHAMED OF THEMSELVES ESP GIVEN THE HARD ECONOMIC TIMES WE'RE ALL GOING THROUGH😡😡😡***”
“Just prior to Christmas I ordered a part for my dishwasher and paid extra for next day delivery. Very early the next day I received an email stating that it wouldn't be that day so I had no choice but to buy a new appliance (it was the day before Christmas Eve and I couldn't risk being without). I found it difficult to track down where the part was and DPD attempted delivery next day which I refused. '4our house' seem to be making it as difficult as they can to both clearly communicate with and to refund me - which they have promised via email and which I'm possibly going to use to pursue them legally. There are many other parts suppliers - avoid this one.”
“Ordered an oven door seal and so far no delivery, no answer to emails no other way of contact do looks like they are £40 up and me loosing £40 .
Worst company I have ever felt with !
Do not order anything from them !
You will get more pleasure throwing you money out the car window on a stormy day”
“Absolute state of a company. 11 days, no delivery - get told i have to wait another 4 days before i can request a refund, which will then take another 5 days to come through, before i can order another part.
Zero customer service, judging by the reviews others have experienced the same. AVOID AT ALL COSTS.”
“Same as everyone else. Delivered broken goods and we had to pay for postage, refused to replace, only return and refund then it was "step right up! Try your luck again! Only a £5 postage to play". No thanks.”
“Ordered a replacement door for my oven, as I had smashed it. Item delivered was manufactured the wrong way round. I tried and tried to get someone to speak to me, as what's to stop them sending out another exactly the same if I order another?
All I was offered was a return and refund. My oven is currently unusable. They do not want to resolve my problem. "Sorry we don't stock the item!" I get that, but I need to speak to someone, not webchat, not return and refund. I want a guarantee that I get the part that I need!!”
“Wouldn’t even give it 1 star! Ordered, paid, been waiting over a fortnight and not even tracking. No response to emails sent. Probably a bogus company by the looks of the reviews here.”
“OVER 2 MONTHS WAITING so far for a part that was shown as in stock on site, I had to contact them to see what was happening after a month and was quoted a date two weeks later for delivery, never happened, contacted them a FURTHER MONTH LATER and have now been quoted another date… I advise everyone to shop elsewhere, horrible experience, poor customer service, I will not use this company again.”
