“Dhl stealing valuable parcels!!!
DHL falsely claims to have delivered two parcels to me at a time when I was at home nobody rang the doorbell and checking the security camera from our building nobody came at the alleged time and date of delivery. The parcels contained a new pushchair worth 1000€! The driver probably stole it!”
“DHL gave me more nerves than any other service currently! I am disappointed at a "well established" German quality! I will never ever trust DHL anything anymore! Thanks for your service! Also do not write that I should contact the customer service! I am not a tool, I already did 10 times!”
“pacelab was a reusable laboratory developed by European Space Agency
DHL Cu.s.T.Omer S.e.r..vi.c.e +1 (8O5)-41O- 5O-4O DHL P.h.o.n.e, ,NUM,BE,R+1 (8O5)-41O- 5O4O (ESA) and used on certain spaceflights flown by the Space Shuttle. The laboratory comprised multiple components, including a pressurized module, an unpressurized carrier, and other related hardware housed in the Shuttle's cargo bay.”
“Driver said he had been to the door pressed the door bell no answer so knocked and no answer when we have a video doorbell and was no sign of any driver coming near let alone knocking. He then said he went to every neighbour but again if he had we would of seen it on the video of him walking past but nothing. He then phoned again saying he has to f*cking go so I said you've obviously gone to the wrong place or doors and he said are you stupid I went to the one on the corner that says your number when out door isn't on the corner and that there are doors either side of hers so as I try to explain to him where it is he said f*ck off and hung up so yes I phoned back and left and abusive message back to the rude pr!ck I then phone head office and they said he wasn't meant to be delivering to the house was meant to be a pick up point so won't be delivering to the house when on my invoice the delivery address is our address plus the item is too big to be left at a pick up point as well as too big for us to carry from a pick up point so wouldn't of ever ordered it to one. They are a complete sh*tshow of a company the drivers are useless incompetent invalid fools”
“Unable to pick my parcel up due to no pick up code even though email stated ready to pick up, 3 x trips to the pickup shop later after being given information that was wrong on 2 seperate calls to DHL i spent 4 hours trying to get my parcel and drove a total of 30 mile, i have now given up and will leave the parcel at the shop for 10 days then it will be sent back to the seller for a refund, i will never use a seller ever again that uses DHL, btw dont even bother loading the App as its as useless as they, one of the worst companies i have ever dealt with in my life.”
“The package was sent next day delivery. Parcel from Birmingham arrived at Norwich but consignee at Peterborough. The package was very important. Do not choose this company if the delivery date is important to you. There are drivers taken from the street who are irresponsible towards their work.”
“I sent my US official ballot ON TIME from Europe where I live to the US. I paid €45.00 it was supposed to be in the US within three days but after OVER a week it is still kept on hold in the annex for no reason whatsoever. I missed the voting deadline because of these people I wonder if they do it on porpuse to stop people from voting. This was some serious reason I will look into sueing them they stole my right to vote.”
“STAY CLEAR OF THIS COWBOY COMPANY. They are not a pro delivery service and are from amuter. Give a parcel to a drop off point to go out internationally. Gavd a five day promiss. It took 3 days for them to even pick it up? A week later not even left Manchester never mind England. Go to UPS they are the best”
“I ordered a package online and changed the delivery address 3 days before it was arriving in Australia on the DHL contact form. My delivery still went to the original address which shouldn’t have happened because I had updated it.
Very unprofessional and time wasting.”
“What complete morons! And I am being polite... I have been waiting 10 days for a simple letter to be delivered. I have requested redelivery umpteen times and for the letter to be folded through the letterbox. Nope, can't do it! I've taken an unpaid day off work today-wasted holiday, in response to a phone message from Rakesh at HR/ Complaints stating that it would be delivered today-it's not even out for delivery! I can't reschedule it because DHL have tried redelivering it so many times on days that I didn't request, that I have no other options to redeliver. So instead I just wasted over 1/2 hour on the live chat to be told it's not going to be redelivered today! A whole day of my holiday time stuck inside because DHL told me to because they can't follow a simple instruction to fold a letter. It's a delivery company-how hard is it to deliver??! When I asked to complain, Louise told me my complaint was being dealt with by Rakesh-clearly not, because he gave me the wrong information and I still don't have the letter! I will be seeking compensation DHL you useless 'delivery' company.”
“Very disappointing delivery and customer service!
I have paid extra for the express delivery as I needed the packages to arrive at a certain time for an event, and they have only delivered half of my shipment and sent the other half to the wrong place. I sent them both together and the delivery address was the same.
Their customer service consists of an automated online chat with no option to speak with a real person who has the capacity to actually resolve any issues.
Why are you so incapable and incompetent DHL????”
“Absolutely the most incompetent delivery service in Spain. After repeating back to me my exact address, phone number, and email address each time I called to find out where the package was (I had to call 5 times, as the package was now two and a half weeks late), they eventually delivered it to a random service point somewhere in the city. Still haven’t received it. Every time you call, they apologize for the “inconvenience,” then proceed to do absolutely nothing to fix the problem.”
“Avoid using this service. You pay 3 times the price for a ghost service.
Paid for the next day delivery, their tracking system every time a long in tells me different information. Extremely frustrating experience. No idea when the delivery is going to take place and there is no way to find out as DHL online, telephone customer service is non existent.”
“I can’t rate this service low enough, failed delivery paid extra for early drop off, after 2 failed drops 1 to there own pickup point I collected it myself.
Note a driver came to collect on the same day to the same place but he said a different driver does the drops. It was even in the time frame I was told they would deliver. Well 15 minutes late.”
“Item was delayed for 24 hours then apparently attempted to deliver whilst I was at home now I have ro drive a 40 mile round trip to collect. Terrible service”
“I came to the DHL branch in South Liverpool at 11.35am 2nd November 2022 and was met by a lady with a name tag on known as Karen, what rude, abrupt, arrogant, and Impolite staff member she was, appalling in her mannerism and customer service approach. I am dumbfounded and would not of believed that such a reputable company as DHL would employ such a person to work on the front desk in the customer service department . I felt the whole experience offputting. I fully understand that sending goods abroad has to be checked individually and personal items must be looked at and inspected for security measures and procedures must be followed. I fully understand this and have no issues with this procedure, however the staff member doing this job is absolutely dreadful. Being in business myself I am of the firm belief that providing good customer service/satisfaction is imperative and of paramount importance along with politeness and courtesy is all part of a procedure in dealing with the clients.
CAN NOT, WOULD NOT, WILL NOT, AND SHOULD RECOMMEND THIS SERVICE TO ANYONE.”
“Zelfs 1 ster is 1 ster te veel.
Bestelling op 23-10-2022 bij Amazon. 2 engelse Kerstkaarten, 1 bestemd voor mijn dochter en partner en 1 voor mijn kleindochter, waarvan 1 het geld wordt teruggestort en 1 gisterenavond zogenaamd was afgeleverd.
Vanaf 23 oktober t/m 26 oktober heb ik via Amazon 9 emails ontvangen incl.
1 dat de kaart was bezorgd.
Verwerking door vervoerder DH: daarvan heb ik vanaf 24-10-2022, 6 emails ontvangen, dat ze vandaag voor de deur staan enz., met de laatste op 26 oktober en volgens DHL het pakket/kaart!, die zo in mijn brievenbus had gekund, maar rechtstreeks aan mij is overhandigd!!!!! Wat??? wanneer???? En nog steeds geen kaart! O ja, de kaart ging terug naar een DHL ServicePoint. Kan ik het ophalen. Bijna 85 jaar en zou beter te been willen zijn. Niet handig.
Amazon klanten gebruik Post.nl die is meer betrouwbaar.”
