“I waited all day for a package that was noted on their tracking website out for delivery with the courier at 9:30 am. I was sent a text message it would arrive to me between 2:30 and 4:30. That time came and went. Then an update saying by the end of day which would have been 9 pm.. That time came and went. Now it's telling me: "StatusShipment is on hold: Monday, March 18, 2024 at 10:18 PM"
I am not understanding why my package was not delivered as promised especially since DHL.driver had it driving around with it? I.even called DHL twice and was told it would arrive today March 18 by the close of the day. It's very upsetting because she wasted my time and day putting me on a false waiting period. When the tracking all the way up to 9 pm.showed it was coming. The Morris DHL office needs an overhaul...There seems to be no accountability with their employees. Why would a driver drive around all day with my package and not deliver it to me. This is unacceptable. And we know a package shipped from overseas is not cheap.
Hopefully tomorrow my package shows up.”
“I do not understand how they can stay in business. A 200 mile delivery, was 10 days. Trying to contact them is like pulling hens teeth. When you get a representative on the phone, they are impossible to understand. Then if you could understand them they don't have a clue what you try to tell them. WORTHLESS, WORTHLESS, WORTHLESS!!!”
“if all the employees are replaced chimpanzees then the total IQ of the company would increase .The employee could not find my package with less then 10 packages to choose .I provided my full name and address and phone number and explained i would pay customs and the employee could not find the package .The package has in 3 inch lettering written on it not paid -stay away from this company”
“Nothing short of disgraceful service. Horrible experience and horrible company to deal with.
0 ⭐ from me. Will never use again. Paid extra 30 euro for delivery and no parcel for my daughter birthday. Thanks DHL you really knocked this one out of the park.”
“DHL are useless. I bought several items from John Lewis being sent in multiple packages. I was sent a delivery slot. I had some errands to run and could do them well before the delivery slot. DHL tried to deliver 1.5 hours before the delivery slot when I wasn’t at home. I’ve tried multiple times to rearrange the delivery but there are technical problems and errors apparently. Now I have absolutely no idea how I will get my packages.”
“Paid £8.99 for courier delivery. I sat waiting for the time given, 11:42 and 12:42. I nipped to the bathroom, and when I looked on the camera, he had gone. Neighbors were in on both sides; he could have knocked there. He also could have put it in the yard. They are supposed to ring you on the attempt of delivery. He literally tapped on the door and drove away. He was meant to be on the way to the local service store but wasn't there. Thanks, DHL. Now, my nephew has no present for his mam for Mother's Day. I have one upset child. This company should be closed down.”
“I have waited 4 hours past their due delivery time when the truck showed up, it didn’t stop and went straight ahead without dropping my parcel. Extremely frustrating service, extremely poor delivery service . 0 Star.”
“Inconcievble system!!!! Should not exist such a bunch of idiots!!!! They try to reach a customer in Europe with a phone nr in Pakistan!!! After they cancel delivery beacuse the customer wasn,t present at the location!!!!!😂😂😂😂😂I will refuse theyr delivery in the future even I have to wait re- delivery from Pakistan!!!!”
“This is the worst service that I have ever experienced. Cannot get a straight answer from the service help line 010 534 8007 extremely rude people.
My rating in -5 stars.”
“Worst experience of my life. I really, really, wish there was a better alternative. Please avoid at all costs. The delivery driver said that they "couldn't find my name on the door" when it's clearly there. I've been in all day, and even saw him go past on the tracker. Then I reached out via live chat and they closed the chat 2 times, and left the situation unresolved. Absolutely unbearably terrible service and even worse customer service!”
“Worst service, They are calling express and doing snail work. I have contacted 3 times and submitted same data for clearance till today they cant. Today they are saying clearing department not working.
9797249582”
“If I could leave 0 stars I would. 2 days I was notified I delivery. Botj days they said they couldnt gain access. LIARS! Youre company is a disgrace! The lazy fluffing driver should be sacked. AVOID!
Shipment 60120164647521”
“Terrible, We've ordered express and it has arrived 2 weeks later. They were 1 week late and it was kept in customs because they didn't have our name despite us and the providers telling them 5 TIMES our name. They came to our house earlier today and with the parcel in their hands said: "We don't have the name so we can't give it to you." A disgrace, an absolute joke, will never order a parcel that DHL will deliver AGAIN! If there were an option for 0 star, I would give it.”
“Well. I had to give it a one star because it is the least score I could use. Unfortunately the service is untimely inaccurate unworthy overly expensive and has a poor and irresponsible management with lousy coordination and self-denial.”
“SCAMMERS
I was constantly calling to get them to redirect my parcel 08454024902 and was charged in excess of £25 on my next phone bill. Quite possibly the worst customer service I’ve known. They come across as complete amateurs and SCAMMERS!”
“I was sat in at home waiting for my delivery, receiving several messages and emails. All of a sudden I get a message and email saying that they attempted delivery but no one was in?! Totally not true and a blatant lie. I checked out of my windows and saw no sign of a van anywhere so I called their customer service thing. I knew before it started ringing that this was going to be a fruitless effort. Essentially I got a pathetic apology and silence when I pointed out all the wrong with how they are handling it. I have asked for a call back from a manager and expect that to go just as badly if not worse.
I wouldn't have minded if they had actually attempted the delivery but to lie so blatantly and then have office staff back them up is just wrong and no kind of customer service. This feels like theft as I have paid for delivery and I am not getting it or maybe fraud would be the better term.
Do not use them, avoid at all costs and tell everyone else not to use them as well. If you work for them... Why?! It can't be a good job when they can't even perform the most basic of their core business - delivering parcels.
Just appalling in every single way.”
