“Customer service won't talk to you until after 6pm on day of delivery when the item has failed to arrive, this went on for 3 days.
Drive "could not find address" house is over 200 years old - has been on the main road for a long time.
Would not ask driver to call me so I could give him directions. Did not save notes for other team members. Awful service”
“If there was a ZERO star option I would choose this as 1 star is too generous for this incompetent lazy delivery service.
Try speaking to a human and it costs 7 pence per minute plus standard charges.
The human is none too helpful either as it transpires my non existent delivery is not DHL Express but DHL parcels.
The phone number for DHL parcels is 02476 937770 and all you get is an automated message of no help at all.
Use this carrier?
You must be joking! This is my first and last experience as in future any goods that I buy and find out if these clowns will be the courier then I will not go ahead with the purchase.
DHL are terribly incompetent losing my expensive parcel and horrible to deal with, as all you get is bounced around from automated Bot to Bot.
AVOID at all costs.
I’ve lost a £400 item that I paid for, using a credit card so I will have to open up a credit card dispute now to recover my £400.
Anyone else having problems with the sellers who in this case were Back Market and BEST4TECH based in France despite falsely claiming to be based in the U.K. and the courier DHL then I strongly advise you to open a credit card dispute by calling the number on the back of your credit card to recover all your money back.
As they say birds of a feather flock together and never more true than Back Market, BEST4TECH and DHL.”
“Thieves, you took my money, then kept my parcel, asked for more money, thieves.....you stole pictures of my children....I will find you in hell and may the devil help you.”
“My sister posted me a parcel from England I got an email with all the tracking details. Then the parcel landed in Mexico and got to Irapuato on Monday morning. I got an SMS and an email plus the app said your parcel will be delivered today. Time went on at 5pm I went and sat outside my house. A DHL van drove past and I waved to the driver. He didn't stop about an hour later I got a message to say ' we couldn't find you ' I rechecked my address it was written 148 my address when in Mexico they write my address 148 so the driver hadn't been able to work this puzzle out. So I changed my address so it was written Mexican. Nothing Tuesday, Wednesday I used the chat button on the app Nancy, Luis, Salvador all wrote yes the parcel will be 100% delivered today all wrong no parcel. Today I chatted online with two people yes we have your right address it will be 100% delivered today. I have now sent pictures from the outside of my house the roads my house is on and what other buildings are close by. Then I had a phone call from Mexico City. I'm sorry but your parcel will now be delivered either tomorrow Friday or at the latest Saturday. Why why why should I believe anything that DHL tells me anymore!!!! So the parcel that drove past me on Monday will hopefully be delivered.”
“DHL say they have delivered my package successfully. Unfortunately for them we have CCTV which proves they have made no attempt whatsoever to deliver the parcel. I endorse all the one star reviews given to them. DO NOT USE.”
“I purchased a $1,000 watch online. I have had to call 4 times so far and send 3 emails just to supply them with the Watch / Clock Worksheet they requested. The seller of the watch is a watch dealer and provided them a Watch / Clock Worksheet but they also wanted the same form from me. After all that was over (8 days later) now they emailed me to tell me I need to pay tax/duty. But there is no way of doing that on their website, so I had to call them again! After getting transferred to 2 people they tell me it is going through clearance and they do not know if anything is due. What a waste of time dealing with these idiots! Unbelievable. I would never buy any product from outside the USA if it will be shipped through DHL. Stay away from them!! The worst experience ever!!!”
“They gave a delivery time of 1045 to 1145 so I waited. Having received a notification that they have not been able to gain access to the property they took it back to the depot!!! So the message if you’re not in we’ll try to deliver to a neighbour…is a total lie, and when they said they had tried I was actually sat in my living room with a full view of my open ungated driveway and of course no one came into the street at all, this has been checked with cctv cameras at the relevant time! So what’s the truth DHL? Lies and more lies. What is the point? If your driver forgot to load it on the van just say so instead of stealing my day off!! Still not received the parcel so I will not be using you again.”
“DHL SCAM - CONNING CUSTOMS PAPERWORK AND MAKING UP FALSE ITEMS TO SCAM THE PUBLIC !!!
Please refer to the latest DHL paperwork sent from DHL Sri Lanka, 5 August 2022, for the 7 Airway bills Customs Documents ALL fraudulent scamming con. Lies… dishonesties, #DHLSCAM
The following items were all made up by the scammers at DHL Sri Lanka to rob a further $1500.00, and false Customs Paperwork to scam the second hit of dollars.
1. Refer to page 1 – “Contents” – I never sent RS 76, 508.00 of biscuits – DHL fraud = $304.70 in aus dollars
2. Refer to page 2 - “Contents” – I never sent RS 105, 150.00 of coffee – DHL fraud = $ 418.77 in aus dollars
3. Refer to page 3 - “Contents” – I never sent RS 122, 875. 00 of chocolates – DHL fraud = $ 489.36 in aus dollars
4. Refer to page 4 - “Contents” - – I never sent RS 87.716.00 of chocolates – DHL fraud = $ 349.33 in aus dollars
5. Refer to page 5 - “Contents” - – I never sent RS 78.958.00 of chocolates – DHL fraud = $ 314.45 in aus dollars
6. Refer to page 6 - “Contents” - – I never sent RS 95.408.00 of soup – DHL fraud = $ 379.97 in aus dollars
7. Refer to page 7 - “Contents” - – I never sent RS 47.543.00 of chocolates – DHL fraud = $ 189.50 in aus dollars
TOTAL RS 368.180.00 - Total as per DHL $2446.08 ??
• The total food bill was $925.00, this was the food charity donation sent, as attached are the shopping bills as proof
• As per DHL 7 invoices dated 5 August 2022 = Value of food Total as per DHL $2446.08 ?? ( here is the fraud)
• As per DHL As per DHL 7 invoices dated 5 August 2022 =RS 368.180.00 = $1467.00 ?? THERE ARE ALL MADE-UP BILLS.
The customer paid $1725.00 at DHL Express Mount Waverley on 27 June 2022. These jokers wanted more money, the second scam in Sri Lanka, made up of false misleading paperwork. This Is one of the biggest company scams going all over the world !!!! DHL IS DOING THIS TO ALL ITS CUSTOMERS!
DHL BREACHES:
Australian Consumer Law (ACL) – Act 2010
A. Section 18 of the Australian Consumer Law, (schedule 2) of the Competition and Consumer Act 2010, prohibits conduct by corporations in trade or commerce which is misleading or deceptive or is likely to mislead or deceive.
B. Section 23 of the Australian Consumer Law (ACL) now prohibits unfair contract terms in most of these contracts.
C. Section 29 of the ACL sets out the types of claims or statements that may be false or misleading.
D. The ACL Section 18(1) provides that “A person must not, in trade or commerce, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.”
E. Under Section 56 of the ACL when a person buys goods based on how they're described – without seeing what they're buying – the goods need to correspond with that description.
F. Services must be rendered with due care and skill (s 60) fit for any purpose made known by the consumer (s 61) supplied within a reasonable time (unless otherwise agreed) (s 62)
1. $1800.00 – DHL Melbourne bill - THE FIRST SCAM
2. $925.00 – food bills ( the goods that were sent as food items for family),
3. $1500.00 – DHL Sri Lanka bill - THE SECOND SCAM
$ 4225.00 – Total spend
"The fish rots from the head,” means that when you remove the leader, the group, employees, or followers don’t know what to do and disband. Without the leadership guiding the rest of the associates, the organization has no direction or drive".”
“This is the worst company EVER! First asking for $109 taxes, duties and brokerage fees for a $206 item. I refuse and I self clear it at customs but myself. Then they say in 24-48 hours my shipment will be received. At the 48th hour mark there are no updates so I wrote an email. They say it’ll be delivered ASAP. My phone rings only one time on day 4 (after I paid the taxes) and I miss DHL’s call. Then an SMS stating that I wasn’t home and my package couldn’t be delivered. The next delivery attempt is in 4 days as it’s a public holiday Monday.
Why don’t you knock the door? I am home waiting for this! How complicated can this be? Amazon does this on a daily basis and no problems so far. I’m terribly dissatisfied and disappointed with DHL. I’ll avoid it at all costs.
I wonder when I’ll receive my item (if I ever)…”
“This company deserves no stars but that is not an option. Absolutely appalling service. Attempt deliveries miles from address, say they have attempted when they haven't, can't get hold of customer services easily and when you do they promise everything and nothing is done. I am a rural business and depend on deliveries. DPD, Amazon, Everi, Yodel... EVERY other company has no issue finding us or delivering but DHL can't manage the simplest of tasks. I've spoken to managers and it makes no difference. Promises that can't be kept and drivers who possibly shouldn't be allowed to live independently if their incompetence is anything to go by!
How hard is it to take a parcel to one place to another? If any other type of business conducted themselves in this manner then they would be forced to close down due to lack of clients. Exeter depot. I suspect Revoo requests are only sent to satisfied customers because there is NO WAY they deserve an 8!”
“Just adding another 1 star review to the enormous pile. I hope businesses start taking the hint and using other companies to deliver their goods. DHL always - without fail - claims that they attempted delivery but "recipient was not home". Funnily enough every single time I receive this text I am literally sitting at home (as I work from home ...).
They can never be trusted to bother to deliver on time, or even attempt delivery, really.
Chat is no help either - they take forever to respond with rehearsed replies. Trust me, complaints get you nowhere.
Today I was connected to "Alex" on chat and when I explained my issue, they literally just left the conversation with no response, LOL. Great customer service, guys.”
“I bought a phone and they were delivering it and it said it was delivered to my house but it wasn't, it was sent to a strangers house and they had signed for it. 1/10 highly don't recommend”
“Sent a food charity donation on 27 June 2022, with 7 food boxes to Sri Lanka from Melbourne Australia. DHL Express was a door to door service for 4 days, delivering on 4 July 2022. The 7 boxes arrived in Sri Lanka on 3 July 2022. The customer paid $1725.00 to DHL MOUNT WAVERLEY on 27 June 2022. The food cost $900.00, and all sent to family members and some poor people. Once the $1725.00 was paid to Mount Waverley 3149 Victoria Melbourne, DHL Australia washed their hands off. Once the boxes arrived in Sri Lanka, the customer was held to ransom for a further $1800.00, if not paid, the food was going to be creased or sent to an auctions for sale. DHL AUSTRALIA fraudsters and SRI LANKA cunning fraudsters acted together to scam and misleading rob a further $1800.00,
The customer was never notified that a fee of $1800.00 would be required if the 7 food boxes donated. This is a major DHL scam, and DHL use Customs as an excuse to rob their customers. When 25 letters were sent to the DHL CEO IN AUSTRALIA, and various senior management for 46 days. The food boxes were meant to be delivered in 4 days, on 4 July 2022. The 7 food boxes were held to ransoms for 43 days, and only released once the $1800.00 ransom was paid to Sri Lanka.
DHL EXPRESS AUSTRALIA are the worst fraudsters scamming are trained to rob their own customers.
DHL EXPRESS ARE THE WOREST SCAMMING THRIVING CROOKS.
DO NOT USE DHL PLEASE AS THIS MOB WILL CON BY DECEPTION AND MISLEADING FRAUD.
5 DAY SERVICES DOOR TO DOOR WAS 44 DAYS... AND A $4000.00 SCAM. NOW DHL IS BEEN SUED IN MELBOURNE AUSTRALIA”
“Each time i have to deal with DHL it is a complete cockup. As a recipient of parcels and in my business function for a big company. Yesterday once again they returned the parcel to the depot and claimed they were there 2 times. LIE. Someone was sitting there the whole day waiting.What a waste of a whole day.Today they cant find the parcel and it wont be delivered again.
MY ADVISE: Stay clear of DHL as a business and as a customer. Do not order from businesses using DHL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
