“Everything. Badly advised at the moment of sending my parcel, badly managed the situation when the problems raised, and was called by a very angry woman that did not take any responsibility for the company she represents. My parcel is now stuck in French costumes after not being able to enter England.
Waste of money and of time.”
“Horrible shipping company, leave shipments for 3 days because that is what the business paid fore. Was low rent shipping! Optics Planet stated, free shipping wow did they pull that one off. Using DHL was the bottom of the barrel. The scum on the underside of the toilet seat. I know longer use either Optics Planet nor DHL. Care less if they stay open!”
“It's the deadbeat of delivery service. It's who companies use when they offer free shipping. Because of the low pricing and no class computer system for updates. Incompetence of the highest.”
“Its 8 days and my parcel has still not reached. Very difficult to track parcel, iam getting only automated responses from customer service. Will not use this service again.”
“Ordered a dress from overseas worth Rs 4758 the parcel reached the customs in india..
Import duty was Only Rs 800(aprrox) but more than 1500 was charged by DHL on account of handling charges...
They are charging too much money on account of handling charges...
Befooling customers by getting KYC form for the customs..”
“My complaint is with the few delivery drivers who insist on leaving deliveries 200 yards away from the house at the top of the property entrance track in full view of the roadside. this is unacceptable but unfortunately happens frequently”
“OK- not for the first time - Your order is 100th in delivery.
Heart dropped these guys don't work later than 5pm - Tracked it all day (Nothing better to do)
Waited with eager anticipation as the 99 th delivery arrived with the tracking notification "You are next" - Guess what?
14th February 2023 18:00 We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address''' Joke of a delivery service - Apparently the on line help replys within 3 working day's and the parcel (Should i be at home) will arrive tomorrow - Further update on this cowboy outfit to follow Watch this space.
Even Royal Mail are better during the strikes!”
“If I could give less than 1 star, I would. Absolutely shocking service, inability to deliver a package and then the audacity to say that I refused the package. Initially “my house did not exist”, zero contact from them to try to find me and late updates saying they couldn’t find me. I am still waiting on delivery and they have now lost it. Use any other delivery service and don’t waste your time or money with DHL.”
“I wasn't going to be in wasn't able to state a safe place not in 20 letters anyway there more interested in cookies than customer service luckily they rarely deliver to my address isn't that a blessing”
“Awful company, first they delivered my package to the wrong address, then could not retrieve it. Supporting the team could have been more professional, dragging the whole process for two weeks, which eventually didn't help.”
“I was supposed to receive a parcel on the 28th December and it was delivered to an incorrect address and DHL was unable to reclaim the parcel that they had delivered to the wrong address. What a total waste of time. Do not use this company as the drivers as some driver are incompetent and do not actually deliver according to a postal address.”
“48 hour delivery promise took 18 days & still not delivered. Keep filling their complaint form on their website & no one ever responds. Can't believe how they can get away with such appalling service & still claim they are good.”
“After never even bothering to deliver my parcel DHL left it in their depot for 13 days. I tried to email, Twitter, Facebook and phone to try to get my parcel delivered but I was ignored every time and finally the emailed me 13 days later to say it’s been returned to sender. Avoid this company at all costs their levels of incompetence is staggering and their refusal to do the job they have been paid to do defies all reason.”
“For 6 days on tracking my parcel is out for delivery but never arrives, then on tracking it says attempted to deliver, i have a video ring doorbell that proves its lies, I am not waiting in any more so they can return to sender and I will contact Argos for a refund on item, I would be more understanding if it wern't for the lies.”
“Absolutely horrible delivery and customer service. No help at all! The delivery driver dropped my package off at the wrong address and while trying to explain to them that my package was dropped, they insisted that it was the correct address then proceeded to suggest that I go home and look at my apartment to make sure it doesn’t match the picture. I’ve lived at my apartment complex for a year now, I think I know what it looks like. If I could give this company no stars, I would.”
“My Christmas order was a express delivery set to be delivered on December 22nd. We are now December 30th and I’m told the package has been sitting at the Kenner Louisiana warehouse for five days they are literally an hour and 10 minute drive from my home the customer service representative cannot even tell me when it will be delivered nor is there a phone number and they refused to connect me to the Kenner warehouse so I can pick it up myself this is the worst service for delivery I have ever had will absolutely never use Dhl again. And I still do not have my package it is still sitting in a truck The warehouse and the representative still cannot tell me when I will get my package this service sucks”
