“Worst experience of my life, waiting in work for over 48 hour for next day delivery for the delivery driver to just decide finishing early is more important, none existent customer service and endless automated services. They still have my £1,000 order. I would rate 0 stars if i could”
“My parcel came all the way from Spain to Manchester in less than 24 hours but then to get it to me In less than 14 miles away it takes over 30 hour and still not here I would not use this company wast of time just full of excuses”
“We have a package we need with equipment we need and have ordered over a month ago. For the past 10 days, DHL has had our package and are claiming our business is closed because the main intersection is closed for MONTHS for construction and there is a detour. That all of my drivers, my customers, future drivers, other delivery people like FED EX and UPS find - everyone else except DHL can apparently figure out the detour to bring us our long awaited package. Worst service ever.”
“i placed an order on august 26th, on september 2nd i was sent the link to track the shipment but dhl never received anything.
i was told that dhl has lost the package and that they would arrange to send another one.
I have never received anything and they no longer reply to emails”
“Waiting for a delivery, get an email to say it's been delivered only it hasn't. Phone the 'customer service line, 22 minutes before they answer and they tell me the package 'was delivered to a porch with a brown door' (I don't have a brown door). They then lie to me, telling me they would sort it and get back to me, only nothing happened.
So I contact the company who sent the package, they contact 'customer service' and are told the driver will collect the package from wrong address and deliver to me at the correct address. That didn't happen.
DHL have lowered customer service to a new level of utter hopelessness!
Boycotted for life!”
“My package has been with them for days, drove round for 12 hours yesterday to only end up back at the depot. Service point closed an hour before advertised on dhls website. Customer services no help at all, taking over 3 times longer than their promises to be of no use. I'd rather walk to deliver a parcel than trust it to these jokers again”
“DHL is a nightmare. Sent 2 packages from Berlin to Amsterdam end of August they never delivered them and they sent them back to Berlin without knowing what was the problem. Paid again to send them to Amsterdam and again the same hapennt. They are sending them back to Berlin without knowing the reason saying that will start an investigation to know why. When I call them the only thing they say it's we don't know why we will start an investigation. They cannot contact the DHL department of the other country they ask me to do it. It's one company I paid to deliver me a box figure it out together. I will fill out a form for a refund, doubting that they will accept it and of course, I will send my packages with another service. It's more than one month without my personal stuff and clothes in a new city. I cannot believe there are services like this one!”
“Waited in all day for a next day delivery, 2 hours on the phone to excuses, hopefully they might deliver tomorrow. Sadly it will be after they were needed so I’ll have to pay yet again for this cowboy firm.
Shocking Hermes is better”
“Terrible service. Lied about attempting to deliver - they didn’t. I was in all day. Lied on tracking online - said my parcel was next to be delivered. At 7pm. It didn’t arrive and still hasn’t. Why the lies, DHL? Stop messing people about. Be honest for a change. In the meantime…. 31494971710952here is my parcel….that has been paid for by me and the company I purchased from. Deceitful. Unreliable. Dishonest..”
“Driver pulled up on opposite side of street took a photo of work shop shutters down and sent a message saying sorry we missed you .we were open and waiting for parcel .dont use dhl they obviously employ photographers not delivery drivers .didnt get out of van .disgusted”
“DHL received my package on 22nd sept
23rd delayed no reason
29th out for deliver, no attempt to deliver
Finally received packed 30th sept. Disgrace service”
“Absolutely useless service. They add extra warehouse charges in India in addition to whatever you pay when you send the parcel. Even though you call them for 10 days asking them the status they will make you bear the cost. They inform you this only at the time of delivery. Unfortunately, you are at their mercy and land up having to pay.
Useless customer service agents who only apologise and provide no information.”
“TERRIBLE, UNACCETABLE service. It is the THIRD TIME my items have been delayed, and I am given no reason, even though this delivery was scheduled 2 weeks in advance. I have spoken with 8 different agents, each one saying they would "look into it immediately" and that I would get my order "ASAP". Clearly this is not true. I am still waiting for boxes with everything I own, and I am told that "unfortunately the manager's response timeframe is usually 48 hours." Frankly it seems I may have to go to the depot myself. What kind of customer service is this??
On top of that, finding a phone number to speak to an actual human was impressively difficult. For anyone dealing with this terrible service as well, the one putting you through to people is 02477711922.
Will NEVER use dhl parcel whenever there are any other alternatives.”
“Customer service won't talk to you until after 6pm on day of delivery when the item has failed to arrive, this went on for 3 days.
Drive "could not find address" house is over 200 years old - has been on the main road for a long time.
Would not ask driver to call me so I could give him directions. Did not save notes for other team members. Awful service”
“If there was a ZERO star option I would choose this as 1 star is too generous for this incompetent lazy delivery service.
Try speaking to a human and it costs 7 pence per minute plus standard charges.
The human is none too helpful either as it transpires my non existent delivery is not DHL Express but DHL parcels.
The phone number for DHL parcels is 02476 937770 and all you get is an automated message of no help at all.
Use this carrier?
You must be joking! This is my first and last experience as in future any goods that I buy and find out if these clowns will be the courier then I will not go ahead with the purchase.
DHL are terribly incompetent losing my expensive parcel and horrible to deal with, as all you get is bounced around from automated Bot to Bot.
AVOID at all costs.
I’ve lost a £400 item that I paid for, using a credit card so I will have to open up a credit card dispute now to recover my £400.
Anyone else having problems with the sellers who in this case were Back Market and BEST4TECH based in France despite falsely claiming to be based in the U.K. and the courier DHL then I strongly advise you to open a credit card dispute by calling the number on the back of your credit card to recover all your money back.
As they say birds of a feather flock together and never more true than Back Market, BEST4TECH and DHL.”
“Thieves, you took my money, then kept my parcel, asked for more money, thieves.....you stole pictures of my children....I will find you in hell and may the devil help you.”
“My sister posted me a parcel from England I got an email with all the tracking details. Then the parcel landed in Mexico and got to Irapuato on Monday morning. I got an SMS and an email plus the app said your parcel will be delivered today. Time went on at 5pm I went and sat outside my house. A DHL van drove past and I waved to the driver. He didn't stop about an hour later I got a message to say ' we couldn't find you ' I rechecked my address it was written 148 my address when in Mexico they write my address 148 so the driver hadn't been able to work this puzzle out. So I changed my address so it was written Mexican. Nothing Tuesday, Wednesday I used the chat button on the app Nancy, Luis, Salvador all wrote yes the parcel will be 100% delivered today all wrong no parcel. Today I chatted online with two people yes we have your right address it will be 100% delivered today. I have now sent pictures from the outside of my house the roads my house is on and what other buildings are close by. Then I had a phone call from Mexico City. I'm sorry but your parcel will now be delivered either tomorrow Friday or at the latest Saturday. Why why why should I believe anything that DHL tells me anymore!!!! So the parcel that drove past me on Monday will hopefully be delivered.”
“DHL say they have delivered my package successfully. Unfortunately for them we have CCTV which proves they have made no attempt whatsoever to deliver the parcel. I endorse all the one star reviews given to them. DO NOT USE.”
