“This company could improve its service by going out of business. Its impossible to resolve any problems by using its chat. Allowing just one minute to type your problem is unworkable, don't even try to reach a live person. DHL is even worse than FedEx or UPS. If i find a company is using this so called service I will not do any business with them.”
“Poor service, badly managed company.
DHL passed my parcel on to another courier to deliver, who ended up returning it to DHL. DHL then lost it when returning it to the sender. After complaining, I’m told they apologize, and that’s it. So I’m out of a package, and out the shipping charges as well.
Poor service, badly managed company. Avoid them.”
“The most terrible experience I've ever had with parcel deliveries. Said it was attempted delivery but it never came and they never attempted a second time. Had to search all over their website and go down to shops to inquire on my parcel, only for it to be wasted trips. Even now, 1 month later, I'm still searching for my parcel. Just terrible and a waste of time.”
“Very kind, reliable and helpful with a smile service. The store was opening at 11am but I was able to go in and pickup my package before that. 5 star service!”
“Total disaster. Late delivery. Was supposed to be delivered in DC (destination) on Dec 5th. It got to NY in Dec 6th, then went to Toronto, Canada on Dec 7th!! WTF!!!!”
“DHL INDIA- TERRIBLE TERRIBLE PATHETIC SERVICE , small courier companies are better than DHL. Highly irresponsible and lazy KYC team . Took 6 days to find out what’s wrong in the the uploaded documentation”
“Terrible Service - Would Give 0 Stars if Possible
I had an awful experience with DHL. My parcel was delayed by two days, despite me being at home every single time waiting for them. I wasted my free time expecting delivery, only to be delayed multiple times in the same day. The next morning, I was home again, waiting for the delivery, and guess what? The driver didn’t even bother to ring the bell or knock on my door. Instead, they left a slip directing me to pick up the parcel from some random post office. Absolutely unacceptable. If I could give 0 stars, I would. DHL needs to seriously address their drivers' attitudes and their unreliable service.”
“Horrible delivery service. Tracking is inaccurate - DO NOT waste time trying to accommodate a projected delivery window - DHL will not show up for days. And when DHL does deliver, the delivery is damaged - in my case 3 days late & painting tube WET - saturated to be exact. Customer service is equally terrible & only has restricted hours on weekdays! This is supposedly a worldwide delivery company - REALLY?? Horrible on every front. Shame on you DHL”
“Pas d'appel pour livraison à domicile. 1er avis de colis livré sur Nogent (5 Km) : je me déplace et pas de colis. 2ème avis je me déplace à Nogent : le colis est là. C'est laborieux et pas très fiable concernant l'avis de dépôt.”
“DHL deserves NO STARS. Every time I’m expecting a delivery from DHL there is always an issue such as the drivers lying and documenting that they attempted deliveries when they did not….etc. Horrible service every time.”
“hem DHL Customer SerVice 8O541O,56 OO using insecticides and other techniques. Others are parasitic, and may act as vectors of diseases. Insect pollinators”
“They charged 25$ fees for a 30$ tool. They put the blame on Canadian governement but when I looked at the invoice, THEY charged 19$ fees for custom clearance.”
“Not deserving of one star.
I bought a watch for my son – better than I ever had. DHL promised deliver between 1 PM and 3 PM today. To be sure, I spent 12:30 PM to 3:30 PM sitting in a chair just inside our front door reading a good book. With my barky dog at my side. When no DHL truck appeared by 3:30 PM, I checked my emails to see a
LIE that DHL had “attempted” delivery AT 12:45 PM. NO ATTEMPT TO DELIVER.
Now, I am told, I must be home all tomorrow to get delivery.
DHL has done this to me before and once left a largish box out by our country mailbox, about 200 yards from the house, falsely claiming that I had signed for it. I found it months later when the snow melted.
“F” rating with the BBB, and DHL is not that good. Lies as a business plan.”
“Every time I order from the United States I get this b******* DHL charge that I have to pay after it's already been added to my purchase I f****** hate DHL and I have since canceled all of my accounts in the United States as well as my business partners accounts and will no longer be using DHL”
