“This is a company that simply doesn't care. With a 90+% 1 star reviews on every review site, so why should they. So they just continue on regardless with profit as the only reason for existing. The idiotic driver continue to park across driveways on pavements preventing wheelchair users and mothers with prams from passing safely. From now on i will photograph every DHL van illegally parked and email it in to the police and local council parking enforcement department and they will issue fines to DHL Ltd, and i strongly urge everyone to do the same until, if ever, they get the message. There is only one language companies like DHL and others understand, profit and any cost, so hit them where it hurts!!
Date of experience: 04 October 2024”
“Absolute hopelessness, Never again and I wouldn't wish it on my worst enemy. The parcel was late. No contact with a person who can help you. On all telephone lines only an automated system that doesn't give a damn about you. The parcel was late, no contact from the courier, no information about the time frame in which the parcel can be delivered. No contact with the courier. No possibility of obtaining the courier's telephone number. A letter with the wrong date in the email, thanks to which nothing can be changed despite the fact that the parcel is already a day late. Despite choosing to pick up at the Service Point, the courier has already come to my home twice where he found no one and despite the fact that I have already indicated in the form twice that I want to pick up the parcel from the Service Point... today is Friday. I have been waiting for the parcel since Tuesday and in the next letter I received a message that I will receive the parcel on Monday, but again I cannot indicate where I want to pick it up Because I am not able to confirm my data to which the code for collection could be sent to me”
“heartland is the area in the Gulf lowlands DHL CUs t)omer Ser vi ce 8O5 *41O(56 OO) pH o ne nUm ;ber; 8O5 41O56OO The Olmec where it expanded after early development in Soconusco, Veracruz. This area is characterized by swampy lowlands punctuated by low hills, ridges, and volcanoes. The Sierra de los Tuxtlas rises sharply in the north, along the Gulf of Mexico's Bay of Campeche. Here, the Olmec constructed permanent city-temple complexes at San Lorenzo Tenochtitlán,”
“I’ve had multiple frustrating experiences with DHL. They consistently fail to deliver on time, which is incredibly inconvenient. Despite providing clear instructions, they seem unable to understand that “Flat 1” and “Flat A” are the same address. This lack of common sense and attention to detail is unacceptable for a delivery company. I would not recommend DHL if you need reliable and timely service.”
“Haniyeh was a prominent figure DHL CUs t)omer Ser vi ce 8O5 *41O(56 OO) pH o ne nUm ;ber; within Hamas since the organization's founding in 1987. He previously served as the prime minister of the Palestinian Authority and as Hamas Chief in the Gaza Strip. In , he was elected head of the Hamas Political Bureau. Haniyeh was the highest-ranking Hamas political leader killed since the start of the Israel–Hamas war.”
“I use to work for them and I would go to ups,FedEx, Amazon, or the postal service before I work for them again,! They don't know what there doing and I use too work for the Garland, tx location. They don't know how to treat people at all The supervisor Anthony and the manager Josh ,especially don't know what there doing because they are to young to run a company, they have an turn over rate that's to high and people don't want to work for these clowns”
“My parcel shows delivered. But was not. I think they delivered to another address with a similar street name as they did before. Three requests for assistance only get the same information I got from the website. It’s infuriating! Their website doesn’t work; their WhatsApp phone number isn’t in service what a bloody joke! And I still do. It have my parcel! Bloody pathetic!”
“Very bad customer service
They promised to help, but they didn’t
They don’t do their job, especially i got her name is Amanda and all her team.
I will never and never recommend DHL Express to anyone.”
“My order from Mexico is bad dhl is not carful with the product they chargme alot of money and dont want to validate the warranty I paid for my product I have pictures and videos to prove the condition of my order is damage”
“This company is worse than Hermes. I had a product delivered that arrived completely destroyed at the receiver’s end, with the contents shattered into small pieces. It was as if DHL had driven over the parcel multiple times, and yet they still had the audacity to deliver it in such a state. What’s even more frustrating is that, despite constantly paying for "insurance," DHL refuses to take responsibility for rectifying the issue.
It seems like this so-called insurance is nothing more than a money-making scheme, designed to fatten their profits and make their shareholders even wealthier—so they can buy their sixth home and tenth car, no doubt. Meanwhile, customers like me are left dealing with the aftermath of their negligence. To make matters worse, their customer service is absolutely horrific. I’m not sure where they train their staff, but I’ve never encountered a ruder or more unhelpful bunch of people. The whole experience was beyond frustrating, and I wouldn’t recommend DHL to anyone.”
“Sent 2 messages to drop the package at a neighbours because we are on vacation. No response. Package was left a a drop off point. It took me days to find out which one, because the website is not giving any information, and now I am on the 5th day of 5 natural days (of which 2 days the place was not even open) to pick up the package - while still on holidays. Thanks dhl, you outdo yourself every time.”
“SLOWWWW shipping!! Apparently it takes almost 2 weeks for a small package to go from Las Vegas, NV to Denver... Unbelievable!! I could of rode a bicycle there and back faster. Get your sh*t together guys🤦♂️”
“I ordered a package weighing about 5 ounces last week and it was shipped out on the same day with DHL and don’t expect it til next week . How in the blue blazes on this day and age does it take a package 2 weeks to get delivered from California? Do they use pony express?”
“When ever a company uses dhl i know it will be a nightmare getting my package. To add to that you have to call a premium paid call line to speak with anyone to rectify it. The website is impossible to use. The app is terrible to use as well. Limited functionality. Will he deleting! I would recommend using companies that don't use dhl. Companies, please don't put your customers through the annoyance of using this company.”
“I had a package that required a signature. I canceled my appointment to be home. I waited outside from 3:30pm to 6:48pm only to get a text at 6:40pm stating ‘we are sorry we couldn’t deliver your package because nobody was home’ I got the message while I was still sitting outside the house waiting for my package. The driver never showed up but I got a text. This is so uncalled for. I didn’t know DHL sucks like this that I always use FedEx or USPS .”
“Rubbish company. - I wasn’t in when they wanted to deliver & they ignored my email that I promptly responded to, consequently my package got sent back & I had to swallow the courier cost as I was not refunded this. They lied to the company who used them, saying I didn’t contact them, omitting my first email of response giving them full details of my work address so someone will definitely be there to take it!”
“My shipment did not require signature just so it can be left by my door. DHL driver lied that they didn't meet anyone at home. Fine, I went online through the link texted to me to ask them again to leave by the door which was part of the options on their website. I received message today that it would be delivered before the end of the day. I called customer service at the end of the day. Tje agent cared less about my undelivered shipment and told me to go to the Smyrna office but not sure if I would be able to get my shipment basically telling me nonsense. Very unhelpful, I requested for manager, he said manager would call back and I received text message from someone saying they miss me by phone but no missed call.”
