“horrible shipping company the worst really… my packkage is weeks later than promissed and no one lifts finger to help they have rude customer service chose any shipping company but dhl”
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“This is the 2nd time I pd for 2 day delivery for an order and did not receive my package. The first time was you in Florida every day for three days to go back to Tennessee and the package never arrived at our family’s house. It took me two weeks to get my money back from the company of $230. I placed another order and this company is using DHL and my package was supposed to be delivered today August 5 and it is now 7 PM and my package still has not arrived . We are supposed to be moving into an Airbnb for three days as we were having construction done on our house and cannot be here tomorrow when the package is now being promised. So, thankfully, we both work from home, but one of us is gonna have to go back to the house where there’s gonna be banging on the roof to wait for this very expensive package. I hate this company.”
“WORST SHIPPING COMPANY EVER!!
SO IRRESPONSIBLE!!
MY PACKAGE SAID 1 DAY AND 2 WEEKS PASSED ALREADY!! I HAVE TO LEAVE OUT OF TOWN IN A FEW DAYS AND THESE IRRESPONSIBLES NOT EVEN WORK ON WEEKENDS!! TODAT IS MONDAY AND STILL NO ONE THERE TO TELL ME WHATS GOING ON!! THEY DONT EVEN CALL YOU TO TELL🤬”
“Wat een slecht bedrijf! DHL is allang NIET meer wat het is geweest! Slechte service alles is slecht slecht slecht slecht. Ga in een hoekje zitten schamen en zorg dat je beoordeling de maximale sterren heeft.”
“My package has been at dhl since the 29th and has not even gotten to usp and it’s already August 5th like the dhl place is only 30 min from where I live. I feel I’m not even gonna end up getting what I ordered.”
“No customer service. Expecting a fresh food delivery today 9-10am, suddenly delayed from Saturday to Monday. No customer service available at all. Nobody to speak to at DHL. I personally will never ever use them and it will affect my decisions when buying. I have had good service from many alternative couriers including an ability to contact them.”
“Terrible terrible theyve kept my shipment for 5 days in customs then they lied to me that they filed the formal entry but I went to customs myself and the formal entry was not filed
Horible horible company Never do business again”
“At Safe Store at Stanmore l had to send a document to Indonesia , had difficulty filling in the address online as it was so long .The staff there were so helpful and help me navigate through the documentation.Excellent service”
“Terrible service still waiting days to get my package — they were 10 miles away yesterday and couldn’t deliver — and customer service is no help — this company sucks - won’t use them anymore”
“They claim they tried to deliver today at 5:45, but since I have been home all day listening for the doorbell--and actually with my driveway area in my view at that hour-- specifically to receive the parcel, their claim is either a lie, or they went to the wrong house. And since their representative said since their drivers do use GPS, there is almost no way they could have gone to the wrong house.
Their website had a means for me to give them my email to be notified when the parcel is out for delivery and to let me know when it was delivered. I gave my email requesting both those services--but was never notified.
If your parcel requires a signature at delivery: Based upon my experience with them--and their terrible reputation in these reviews, DO NOT EVER WAIVE THAT RIGHT BY AUTHORIZING THEM TO DELIVER WITHOUT YOUR SIGNATURE!”
“I posted a box 4 to Nigeria from UK DHL service point Manchester. The box consists of certificates, rechargeable lamp and small solar panel. All items were seized and they are asking me to pay 400,000 naira before they can delivered it. I am telling everyone to stop using DHL to post their items because they are robbers! Please do not be a victim because I have never see a case where someone will be asking for a receipt of my certificates! Please see DHL as a robber! Do not use them to post your parcel”
“False promises of call backs-misleading information-lack of care or compassion for damaged/stolen items-refusing to put me through to senior management-extortion fees taxes charges being added on-always late delivery missing deadline-all in all a very traumatic experience every time I send parcels overseas.”
“I have an international vendor who only uses DHL. Without exception, every single delivery has been problematic. Delivery attempts to my business made at 10:00pm, a package delivered to a Target Superstore in ANOTHER CITY, and today notification that they attempted delivery but I was closed, but I wasn't, my shop was open a the time I received the email. Customer service is never any help. I'd choose a carrier pigeon over DHL.”
