FashionEyewear.co.uk Reviews

Name: FashionEyewear.co.uk
Rating: 2.64

2.6 Rating 239 Reviews

40 %

of reviewers recommend FashionEyewear.co.uk

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Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAMMERS!!! Item got stuck in the custom for and they give the generic answer that there is nothing they can do. They ignore your refund request.”

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Posted 2 years ago

“Total disgrace palmed off as it seems that's all they ever do. Says up to 14days I am now on to 3 weeks, seems like others have waited longer. I'm dreading the arrival to when ever this may be, and the possibilities of having to return. Wish I read all the reviews and trusted my gut. I thought ordering online would have been a faster process, I was so wrong!!!”

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Posted 3 years ago

“paid FedEx extra € 45. A disgrace of a company, that doesn't deliver this is a froude”

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Posted 3 years ago

“Ordered and paid for prescription glasses which didn’t turn up for over 20 weeks so cancelled my order. Yet to receive my refund. I would like all other reviews advise people to avoid ordering from this company, just constant excuses. 1 star is generous.”

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Posted 3 years ago

“Will not buy bad customer service will not refund postage fee although I spent over £100 Customer service not very helpful”

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Posted 3 years ago

“Expensive glasses arrived damaged (no wrapping around them to protect like a normal company would do) It took SEVEN WEEKS for them to arrive. Now chasing a refund after sending them back all the way from Australia, FOUR weeks after they reviewed return. And who tries to refund through PayPal when that wasn't how I paid? Avoid! Pay extra for actual customer service.”

FashionEyewear.co.uk 1 star review on 22nd April 2021

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Posted 3 years ago

“Considering I ordered the glasses a month and a half ago that haven't turned up, and been issued a refund that also hasn't turned up, I think I'm being generous with one star. Avoid!!!! Wish I'd read the reviews first!”

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Posted 3 years ago

“Awful service from start to finish. If I could give less than one star, I would. The glasses arrived 3 weeks after they took my money and the frames are wonky. This would have been picked up when I had my prescription put into the frames so no doubt it was a case of someone pretending they hadn’t seen and hoping I wouldn’t say anything. I spoke to Warwick on the phone who seemed nice however hasn’t helped me moving forwards. He said he’d “personally” look after my issue however I then received a reply from Aisha so he’s not looking after me at all. I was promised a phone call from Warwick on Friday to update me on what the next steps would be. That never happened. Warwick even said he would look into the previous poor customer service I’d had as it was not the way the business operated and then he operated in the same way. I sent a long email stressed and upset at the customer service I have received from this business and the reply was simply “here’s a returns label”. There is clearly no care for the customers. You have had my money for 4 weeks now and I have no glasses. Sending me frames unfit for purpose is completely disgraceful customer service and no doubt I’ll now be waiting even longer before I can see properly. I mentioned in my emails that I cannot drive without them so I’m stuck at home until they arrive. Starting to feel like I’m being scammed to be honest. They’ve got £130 of my money and I have no product. Awful awful awful. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Originally my order was months late and delivered to the wrong address. Apparently it was sent to the US from the UK on a row boat. But then, after wearing the glasses for a few months and wondering why I couldn't see as well, I went for a new eye exam.. and was informed that the left side prescription was totally wrong, not even close! I have only received useless messages from various PR people, always a new one each time, and they seem not to keep records of previous communications. I do regret ever ordering from them.”

Helpful Report

Posted 3 years ago

“Not sure why people would rate this company as 5 stars. Yes if you rate it solely for the price for glasses only. Do not buy any lenses with them. Extremely poor quality. Yes I only brought the basic, apparently if you want to actually see you supposed to pay more. The Basic quality was so bad it make it unseeable. They shouldn't have even sold this option. The dont even want to offer option to check to make sure things are ok by returning to them. There is nothing they can do apart from removing something I paid extra originally for free??? And that wasn't even the problem in the first place. So basically avoid buy lenses only buy glasses unless you expect not to be able to see clear then go ahead and waste your money”

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Posted 3 years ago

“No rush. If you need glasses for next year you picked the right place. It has been months since i paid for glasses i never received. No email, no update, obviously no tracking number. Where is my money? Where are my glasses?”

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Posted 3 years ago

“After ordering and paying for a frame, I was informed that delivery would be 3 months; I requested a refund. I was told, on 2 September that my refund would take 3/5 working days; it's now end of day - 15 September. Where is my refund? They should not take money for products that they clearly don't have. Never again!”

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Posted 3 years ago

“I ordered my very first pair of prescription sunglasses from this company a month ago. I enquired about some form of update 1-2 weeks after placing my order as I’d not heard a thing from them. I then got sent a clearly generic email about “your frames are in the glazing phase & you will hear from us once your frames have passed quality control in 3-5 days” Fair enough. I then waited another 2 weeks & sent another email basically asking the same questions, as I was in the dark & spending hundreds of pounds with a (to me) new company. I then received the EXACT same email I’d received 2 weeks(exactly) prior, stating they’re in the final steps of glazing etc etc. I then replied with a bit of back bone, understandably angry with being sent a computer generated email twice, when I’m spending hundreds of pounds from a company I know quite little about. From that, I then received an email from ‘aisha’ assuring me how sorry they are & telling me they’ve had issues and delays in the workshop as there is only 1 technician working at the moment.(of course there was..) ‘Aisha’ then promised me my order has been bumped up to priority and will be dispatched the very same day! And so, should receive my sunglasses within a day or 2 from said day. Low and behold, they got delivered today & are COMPLETELY WRONG. They’re glasses & not sunglasses for a start. The invoice contained inside has somebody else’s name and details on(yet the shipping address on the exterior was addressed to myself, obviously) So now, I’m left with a pair of someone else’s glasses, personal details & prescribed glasses(which of course means they’re now delayed, because I now have their frames...) I’m currently awaiting a reply from my 8th email to them in total about what needs to be done. I can safely say I will never in my life again be ordering from this useless company, nor will I have anything good to say on their behalf to anyone through word of mouth or via my professional platform. In conclusion ; if you want the worst customer service & product experience with regards eyewear, pick these every day of the week, as they’re absolutely AWFUL. I can only hope some form of compensation for this shambles will be sorted. Which I will be sure to update my thread on, upon (hopefully) receiving”

Helpful Report

Posted 3 years ago

“Dreadful Company and I would not recommend you using them - I returned two pairs of frames in the same package and they claimed to only have received one and are refusing to refund. They are refusing to deal with the issue - it is not the £63.00 refund it is the principle. Seems to be a recurring issue on here - wish I had read the reviews in advance. Stay well clear. RD”

Helpful Report

Posted 3 years ago

“Never got my order or even a refund horrible customer service impossible to reach, never respond to my emails. Do not recommend”

FashionEyewear.co.uk 1 star review on 26th August 2020

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Posted 3 years ago

“don't know why Google doesn't give you a zero star optionn or a put in prison for dubious practices option. Because this company would be a prime candidate for that. Stay away from them as they will waste your time. And they are exploiting the NHS and ripping money off hard working people. They introduced free glasses for NHS workers. Then when you go ahead they start charging you hidden fees. They'll say we can't make it in your and you have to pay extra. There is an extra payment at every step. Their customer service sucks as well. They're just trying to make a name for themselves by joining on the "helping the NHS bandwagon" but all they are a bunch of frauds and con artists. Stick to your specsavers and vision expresses”

Helpful Report

Posted 3 years ago

“If you want grieve, when ordering prescription glasses, this company is prefect for you.”

Helpful Report

Posted 3 years ago

“First I would like to start and say if I could give zero stars I would. What an Awful company. DO NOT ORDER FROM THESE SCAMMERS. You have been warned! I will also warn as many people as possible on social media and wherever I can leave a review, just like I said I would in the emails. I ordered prescription glasses on 10th June 2020 as my glasses had broken and I was in desperate need of a replacement. First of all the website only gives a free next day delivery option and once you order the confirmation email states the glasses will arrive between 7-14 WORKING days and I will receive a dispatch email. I emailed their customer service on the 24th of June asking when my glasses are likely to be dispatched, which they replied the next day informing me I should receive my dispatch email soon and I should receive my glasses by the end of the following week. It is now the following week and surprise surprise, no dispatch email or glasses. I now phone the customer service line 1st of July, asking about the status of the parcel. Ayisha (the rep) told me it would be here by the end of the following week (guessing you give them a generic phrase to use when people ask the status of their parcel). I informed her that the email said it would be here this week and she had no clue how to respond and said she will call me back at 4. Which she did not, are you surprised? I called back at 4:20 and they were closed. I called this morning (2nd July) and this customer service rep told me my glasses were not even in the country yet they were in ITALY and I could have them 4-7 WORKING DAYS. That being the final straw, I asked for a refund, which is unfortunate as I really did want those glasses. They claim the refund will take 3-5 working days but at this point, I will be surprised if that is the case. All this just to see properly. Gosh.”

Helpful Report

Posted 3 years ago

“Terrible customer service experience as I bought a pair of glasses and I have been waiting for a month and no sign of delivery. I did contact them after 2 weeks and they said that I should wait at least 14 working days, now I have been waiting for a month and this is their response: Dear Victor, Thank you for your email. We checked the status of the order. It looks like that the frames have been dispatched, however, they never made it to our office. This means, that it may have been lost in transit. This is a very rare thing, but it can happen and it is totally something we cannot control. We need to order the frames again and it will take around 7-14 working days to be with you. Please, accept our sincere apologies for the delay and any other inconvenience we may have caused. Hope this has been helpful. If you have any other enquiries, please do not hesitate to contact us again. Kind Regards, Sara Customer Service Fashioneyewear.co.uk”

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Posted 3 years ago

“I waited 3 months for my glasses, when they finally arrived they hadn’t put my prescription in! I was informed if I just send them back they’ll put the prescription lenses in. I chased my order once returned only for them to say they no longer have the glasses in stock! No explanation, despite numerous emails. After getting nowhere I had to put an Amazon payment claim in which was the only way I could get my money back. I’m glad I paid with Amazon payments as I doubt I’d have my money still. Shocking service.”

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Posted 3 years ago

FashionEyewear.co.uk is rated 2.6 based on 239 reviews