“They are SCAMNERS. They don’t tell the technical terms in advance before you book your parcel. They keep their customers in dark. They are highly non trustworthy. NOT RECOMMENDED AT ALL.”
“absolutely shocking waited in all day and no comms, spent hours trying to rearrange (as this is my responsibility) and couldn't fulfil the next day either .. i can only presume that Christmas has come as bit of a surprise to them this year.. avoid like the plague.. i would love to know where the get the stats that 97% of parcels arrive”
“This is the second and last time I will use Parcel Monkey. Their online quote experience is good but after that the service is appalling. It was very easy to get the quote and book the collection. I had high hopes for a seamless service and full support. This lulls you into a false sense of security.
Once you have made the booking Parcel Monkey immediately send you an email to say 'Your order has been despatched' - this is before you even have a collection slot! It is hugely confusing. My collection did not happened on the date it was booked for and I spent a whole day waiting in for it only to find, after contacting the courier directly myself, that parcel monkey had NOT even booked the collection with them !!!
IF they do manage to organise the collection, once it reaches its destination country, the tracking information goes silent and there are no updates at all.
Beware - despite choosing a third party courier such as DPD etc etc you will only be able to communicate with Parcel Monkey and there are NO phone lines into the company so you are stuck with a live chat. Today I have had 4 different associates in one 20 minute chat. They have no direct phone lines out of their offices to their third party couriers and have to rely on a messaging service which we all know when it’s a busy time of year no one checks. I was told that the chosen courier would respond' sometime today', they were supposed to have been here by now !
If you contact the courier directly, because you have a Parcel Monkey order number, they will refer you back to Parcel Monkey, a company with no phone lines and an endless supply of Live Chat associates who cannot find a way to solve the problems and get action for you - they just keep apologising. I was told to keep watching my ‘dashboard’ for notes from Parcel Monkey with updates on my query.
It's really not good enough, they take your money for a service and then can't follow through with the appropriate level of support to give you peace of mind. My recommendation would be NEVER to use Parcel Monkey and to go to the couriers directly.”
“Awful company, booked a collection, label was meant to be e-mailed within 30 minutes, it never arrived. After messaging them (because there's no phone number to call) they responded the next day and sent me the label, but address on label was incomplete and they'd booked the collection date wrong. I messaged them to cancel, was told no problem and i'll get a refund. Guess what? Guy turned up to collect the parcel the next day, i told him it was cancelled, he apologised & left. Checked my bank account and ParcelMonkey have taken £41.00 out and they've stopped replying to my messages. I have to wait 15 days to raise a dispute with my bank to hopefully get the money back. Seriously stay away from this company unless you have infinite time to deal with nonsense.”
“ZERO stars. They lost my package over a month ago. FedEx asked them to send a waiver so that they can reimburse me for the lost items. It was a package of birthday gifts for my daughter. It's not that complicated.
FedEx wrote three weeks ago: The claim is still needing a wavier for the shipper for a settlement with you, at this time we currently do not have one on file.
AWFUL, HORRIBLE, UNRESPONSIVE - the worst shipping experience I have ever had.”
“I only wish I could select zero stars. Advice to others thinking of using: (a) don't; (b) if you really choose to do so then MAKE SURE they cannot charge you more money, weeks later, with no explanations. They offer Paypal, which I used. But this is an open situation - they just charged me £27 on top of the original charge of £65. Only contact is by 'chat' which delays by 2 days before a reply. These people should not be allowed to trade.Take no notice of the excellent reviews they get on Trustpilot - I suspect these must be rigged.”
“Absolute Jokers!
Quick enough to take your money but fail abysmally when something goes wrong.
No telephone number, no emails just an online portal which they answer within 48 hours.
Avoid.”
“Absolutely untrustworthy, I put a claim for the item delivered damaged, it has been more then 2 weeks and they have not responded to my claim. There are no Contact numbers to contact them directly. Would advise against using them if you want to risk then be a victim”
“Sent a signed boxing glove in a small box to the USA
The parcel weighed less than 1kg, after delivery I was billed a further £20+ for the parcel being overweight - 10kg!!!!
How many boxing gloves weigh 10kg?!!
This is the second time this has happened and they immediately take the money from your account unless you have photo proof of the weight AND dimensions of the parcel
Absolute scammers that I would definitely avoid at all costs. No customer service number to call and quite honestly they blatantly rob you as they please”
“Failed to deliver my parcel on the date requested and gave me the run around for a month afterwards rather than refund my delivery cost. They appear utterly unable to deal with any issue on a delivery as a third party agent and DPD (who actually took the parcel) refused to deal with me under the Data Protection Act as I was the sender, not the recipient!! Have now put in a claim for loss of service through Mastercard. Cheap if the parcel gets there, but too dangerous a risk to use again.”
“Do not use this company. The collection we arranged never happened and got no communication either from the haulier or Parcel Monkey to say the collection would not happen. Took the day off to be home for the collection. Cannot contact Parcel Monkey by phone (only online chat) and they won't contact the haulier - they just offer to reschedule the collection. Can't afford to take another day off and same fiasco happening.”
“Sent a parcel through parcelmonkey. Parcel force collected my parcel. Supplier not had delivery. Managed to get a parcel force tracking number which shows collected but then they lost it. It doesn't show on my parcel monkey account anything so I'm guessing parcel monkey didn't give parcel force any information and now it's gone astray. It's difficult to point the finger of blame but at least parcel force have spoke to me about it unlike parcel monkey.”
“God help you if you deal with these people! First red flag should be that they have no telephone number to call in case of an issue! Also, 2 orders I had with them both went horribly wrong! Firstly, an item broken in transit by courier I had to claim for, they need pictures of the damage in order to claim!!! How on earth do you provide that when you sent the parcel that wasn’t broken- you cannot claim without pictures! Also, they claim that couriers who do not arrive, pick up items that never left and do not bother to try to investigate this occurrences! Steer well clear of this company, they literally do not know how to communicate- hence no contact details for them!”
“Dreadful. Do not use. For en entire month they failed to tell us our parcel was held up because it had a prohibited item in it, then when we eventually discovered what had happened, they refused to resolve the issue. 'Customer services' were slow and unhelpful. In the end we had to spend many days on the phone to the actual courier, Parcel Force, which returned the parcel. We will never use them again, and i'd strongly advise anyone else not to.”
“Warning !!Do not Use Parcel Monkey book from the provider directly!!
My parcel which i insured was never delivered , after month of chasing it arrived all broken and few items missing , very bad customer service !! they takes ages to reply and then just advised : we will not compensate , just like that without any explanation ! BE AWARE !!!”
“OMG this company is bad, I used them for a collection. They never collected, the tracking number provided did not work. They took 3 hrs each time to reply to my emails. Awful experience.”
“Booked parcel with pm parcel force to deliver it. Parcel force had severly damaged the box and the item. PM states they cant give compansation as I didnt pay for extra cover. If item was damaged but box in tact I would take resposabillty for damage but as pictures sent to parcel monkey clearly show the box looked like it had been thrown around. Holes as big as my hand a one edge of box was virtually destroyed. I went on chat and keep getting fobbed off with an apology and please wait for management to contact me. Im waiting and still waiting......... up date have now been blocked from contacting them in any way....told to wait for management to contact me Not wait a minute whilst we block you. AVOID. REALY DONT CARE....I WILL FIGHT IT. JUST THROUGH PRINCAPLE. SHAME WHEN HAVE TO NOW LOSE MONEY AGAIN TO TAKE THEM TO COURT BUT I WILL BECAUSE THEY HAVE PUT ME OUT OF POCKET”
