“SUMMARY
Worst courier ‘service’ I have ever used.
Placed order with DPD via Parcel Monkey UK for delivery to Australia. Paid a premium for collection. Order placed on Monday afternoon. By the Friday still no collection after having stayed in for 3 days during the hottest days of the year. Cancelled order and they have promised refund in 3-5 days. Note that the DPD site is about 10 quid cheaper. Wasted about 4 hours and package delivery delayed by a week.
INITIAL REVIEW
I used Parcel Monkey who have a list of couriers, prices and options on their website. When you book thru PM you have to use them as the 'agent' and not go directly to DPD (the courier I selected). By the way – I have just visited the DPD site and they are about £10 cheaper.
Paid a premium for next day collection. Stayed in all day - no pick up.
Sent e-mail later that day - no response. Sent another e-mail 2 hours later - no response.
Looked for a telephone number or chat line - there is nothing. I broke one of my golden rules (never use a website that does not have a contact phone number) so I deserve what I get I suppose. First time I have used PM UK and it will be my last. I was advised that they have a chat line. They do but it just directs you to the email form site and you can wait up to 3 hours for a response.
UPATE 1
I have been a tad confused by the general emails they sent saying my package was being delivered. Must be a different one that I have waiting in my hall for pick-up. I eventually I did receive an updated specific email from PM saying it would be picked up the following day.
Now in to third day of staying at home and still no sign of anything happening.
Quite ironic I suppose - they charge about £9 extra if you are not in when they collect. I wonder if I can charge them a similar amount for not picking up as per the agreement that I made with them?
It is now 66 hours since I placed my order as opposed to the 15 hours (max) they promised on their website. And wrt to the offer of help in their response below; dead simple - either pick the package up and deliver it or tell me you are incapable of doing what you promised (i.e. doing your job) and refund my fee.
UPDATE 2
After staying in for 3 days and having received various promises of eventual pick-up, I finally gave-up and cancelled the order. They have promised (where have I heard that word before?) that they will refund my fee within 3 to 5 days. Received an apology but no explanation provided as to why they did not fulfil their contractual obligations.
I now have to re-book with someone (probably DPD) and re-do all the labelling,
Strongly recommend that anyone wanting a parcel delivered uses the individual courier sites rather than Parcel Monkey UK. I reckon I have wasted about 4 to 5 hours of messing about and the delivery has been delayed by about a week.”
“Worst ever company booked for 3 day international service dpd 20 days gone still in transit useless customer service and charged £8 my debit card unauthorised said weight was more thats a lie because i did weight from postoffice before sent stay clear from this company”
“Worst ever company booked for 3 day international service dpd 20 days gone still in transit useless customer service and charged £8 my debit card unauthorised said weight was more thats a lie because i did weight from postoffice before sent stay clear from this company”
“Absolute sham, disgrace having sent insurance covered item, which went missing, tried to resolve direct with parcel force. But they directly passed me to PM, as the agreement wascwith them to have stupid messages and them told no claim carrier wont agree, whats the point of insurance taking them to court and never using again total farse”
“Poor service. I purchased a DPD Next Day service from them and DPD delivered to the wrong address! Parcel Monkey say not to contact the courier direct as they will sort. Unfortunately this is not the case and one week later I am still waiting for the parcel to be returned to me and trying to obtain a refund. Not good that when tracked on Parcel Monkey website it states "delivered"! I appreciate mistakes happen however Parcel Monkey do not seem to have the skills to rectify.”
“STEER AWAY FROM THIS COMPANY! COMPLETE RIP OFF IF YOUR ITEM IS DAMAGED IN TRANSIT THIS COMPANY WONT PAY YOU, THEY HAVE 1000 EXCUSES, EVEN IF YOU PAID FOR AN EXTENDED COMPENSATION. SO BE PREPARED TO LOOSE YOUR MONEY. NO RESPONSIBILITY AT ALL”
“Utter s**t service never ever again booked and paid good money for urgent 24hr delivery service and then told sorry sent to wrong depot, parcel will be 4 days ffs urgent spare parts for work and now we have lost thousands in penalty charges from our client for down time ...... nextvtime we will use the organ Grinder not the f****g Monkey”
“CAUTION !! EXTRA CHARGE AFTER without authorization !
CAUTION !!! DON'T FORGET TO REMOVE ANY AUTHORIZATION PAYMENT ON YOUR PAYPAL ACCOUNT ! THIS GUY WILL CHARGE YOU WITHOUT YOUR CONSENT AND WHAT EVER THEY WANT !
I send 2 package to France via DHL EXPRESS all paid before, all good, all right and after 1 month from delivery they charge me again $ 65.23 from a other company ( NOT DHL ) in different city ( WHEN MY PACKAGE GO ) and a extra charge for wrong size ( IS NOT THE CASE )”
“Absolutely terrible company, waiting over 3 weeks for a claim for a damaged product. Company does not have any phone numbers to call and you have to wait nearly 24hrs for every little response. Shocking I would definitely avoid seriously do not use. Go direct to proper courier”
“You'd never receive compensation from Parcel Monkey for item delivered damaged. I've opened the claim, proof of damage uploaded, all forms completed and Parcel monkey said that sent me a link which expired and not eligible for compensation. Also they blocked me to contact them by chat. I'll see if they can block me too sending this claim to court. I'll never buy shipping label from them.”
“ordered a collection for the following day. no one turned up. me and parcel monkey were emailing eachother for 2 days then when i asked for a refund they stopped replying. i had to go to my bank and get the money back”
“Customer service is shocking. They advised a collection had been cancelled and would be refunded. This wasn’t done so the courier arrived to pick up the parcel and no refund has been actioned. All messages are now being ignored!”
“I have been in shipping for 25+ years. I know what I am doing. I decided to give these clowns a try. I entered the information exactly as requested and they gave me a price. I agreed to the price.
A week later these thieves charged my card again without my permission, offering no reason other than an invoice stating that there was another charge.
This was NOT what we agreed upon. There were no discrepancies in my shipment.
This company CAN NOT BE TRUSTED.
In my opinion they are criminals which explains why their office in the USA is located in Florida.
Do not give them your payment information!”
“Poor customer service, no phone number, uninterested if you have an issue with collection or delivery.
Wish I read these first. If your reading this thinking, they will be alright, think carefully, I thought what can go wrong.
Next day parcel took a week to be collected and delivered. No interest in this issue from support.
Tracking is less useful than automated tracking you can get from a courier, if you ask for
Detail they read the courier company’s tracking info to you. Even when it makes no sense.
I will not be using Parcel Monkey again.”
“They are thieves!!!! Took my money and never delivered my item. They didn’t even try to resolve the issue or compensate and never even called me only on chat back and forth! Pretended to be nice and polite but last message was we cannot help you and they don’t answer anymore!!! Their website does not have a UK delivery option it automatically chooses international overseas tab even if you’ve clearly put a UK address with full postcode. My item returned back to me twice!!!! And parcel force kept it at the post office only to force me to take it back so did parcel monkey and rearrange something again!!! They took my £16 and I’m going to hit every review there is about them everywhere to say they are thieves with bad customer service! Never use them!!!!”
