“Have two Procook elite forged pans. Son was frying bacon in one when the rivet cover to the handle thats on the inside surface of the pan exploded off in a load bang hit the wall and richocheted on to the otherside of the kitchen.
Procook refuse to discuss the matter despite photos and filling intheir questionnaire as I did not have proof of purchase. With 25 year guarantee and a health and safety issue I am suprised they don't want to look into this case. Perhaps avoiding a product recall?”
“I bought 3 frying pans and all 3 are slightly domed on the cooking surface. This makes the oil sit around the edge not allowing me to fry in the middle of the pan. I end up having to sit food around the edge.
Absolute rubbish, better frying with a cheap budget pan.”
“Purchased stainless steel knifes from Procook just over a month ago. I would like to highlight the word stainless. Three of the knifes went rusty and after completing a short questionaire they told me because I had washed them in a dishwasher my warrenty was void.
Interestingly all my other stainless steel knifes, also washed in the dishwasher are not rusty, neither is the stainless steel inside my dishwasher.”
“Worst customer service ever,
Bought a stock pot with other cooking ware online and found that the handle is too hot on the stock pot. Drove to Cheshire oaks to return the pot.
The manager told me they just sell stuff and have no customer service and asked me contact online customer service. Refuse to show me the terms and conditions.
The online customer service asked me various questions and how I used the pot. I told them I only used it once and observed the instructions.
But I was told that any used item (even once) cannot be refunded or exchanged.
Disappointed and would not deal with them again!”
“I wouldn't recommend ProCook products to anyone. After reading loads of great reviews about ProCook I finally decided to purchase a variety of their enamel baking trays, at significant cost - what a disappointment! I followed all the care instructions but the trays had all tarnished in less than 6 months, the edges (like so many other baking trays) are curled over so have also rusted and the customer service when I contacted them was terrible - telling me it was my dishwasher that had caused the problem (even though they clearly mark all their products as dishwasher safe!). A complete waste of money!”
“Beware! Cast Iron became extremely rusty in first use! Bad customer service!
I didn't want to buy a Cast Iron dish of low quality and this seemed to be a good one. But just when using it for the first time it became covered with heavy rust. I got a replacement, took it from the box, and following the instructions carefully I gently washed it, oiled it and started cooking. When opening the lid I found it again cover with rust. Trying to communicate with the manufacturer's customer service - they refused to take responsibility and said that I used it wrongly.
No product, cheap quality as it will be, is not supposed to have rust all over in first use!!!”
“I purchased 3 "Professional" quality frying pans with a 25 year guarrantee and after 3 weeks of use in a DOMESTIC kitchen, the surface of the 3 pans appeared to be scuffed and were rough to the touch. I contacted Procook who sent me a long questionnaire to fill out and their analysis is that I have been moving the food round the pan too vigorously!!! They have decided this from a few photos taken with my mobile and my claim for refund/replacement has been denied under the terms of the guarrantee. Pretty shoddy for pans that cost nearly £100 EACH! I am now going to Trading Standards and hopefully will get a charge back as I paid by Credit card. The only silver lining is thank God I didn't buy the knives too!!”
“After purchasing Procook anodised pots after a few weeks we found very small scratches appearing at the bottom of 2 pots I have gone through multiple questions with Procook and they came back and said we were more or less being rough with utensils. I have Procook plastic utensils and etc and non of the other pots have this problem
Very disappointed in how I have been treated
I have gone back to complain as I purchased the items only weeks ago and I have adhered to all of the preparation before using the pots and only use very soft utensils and washing with sponge
Not happy at all”
“i bought the ProCook Professional X50 Knife Set for £53 to which i found the 13cm utility knife to be really blunt and to be honest my cheap utility knife was sharper.
very disappointed.”
“Have bought casserole dish, large stock pot and bone China plates. Delivery on all items was quick and packaging was very good. Items were value and even had discount from plates. Site was easy to use as was ordering. Will order again.”
