RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,037 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible, We broke down in Scotland and we needed to go to Scarborough, it took them over 2 days to get us there we have 4 - 5 stops at different service stations with different people and if I hadn’t of rang them at everyone station they wouldn’t of picked us up. I wont be a returning customer”

Helpful Report

Posted 3 years ago

“RAC business is dreadful. In the past year we have had two vehicles breakdown and the vehicles have not been recovered until the following day and our employees have had to make alternative arrangements to get home. Customer services kept telling them that they would be recovered within 3 hours - which turned into more than 15 hours. We are now moving our business elsewhere”

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Posted 3 years ago

“The mechanics are extremely helpful and knowledgeable , it's a shame that trying to get one is deplorable.”

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Posted 3 years ago

“Wife hit object on road surface with her Mini, holing the sump. 154 miles from home. Top cover price paid to RAC for many years. Called RAC to be told we are not covered. They class this as an accident! Recommended to me that I claim on our car insurance! Complaints process is a joke. Their staff must be trained just to P you off. My auto renewal had gone through the previous week with an increase of £28. I immediately cancelled when they said they wouldn’t recover my wife's car and they kept £25. To cap it all, today I received a 50% off offer email on their membership. I’d rather lick a fistful of nettles! They shouldn’t be able to use the word Royal.”

Helpful Report

Posted 3 years ago

“Had two punctured tyres which had to have two space savers,Rac followed me to kwik fit…. When we got there he said “did you hear anything drop off?” He said that he had left the locking wheel nut on the wheel…. Kwik for them told me I can’t drive away without one as it’s dangerous.Rac promised to send in post as the vw shop was closed… this was Saturday… I waited until the following Friday to call… I couldn’t get through.. so I used another phone to call his mobile…. He said that I had blocked him 🤣.. I don’t think so…. The other way round… he said he would be coming to fit one…. I wait and wonder… tyre pressure symbol has Come up now… do I complain to the Rac now? Kwik fit know the truth so his not waggerling out of it…. I’m flabbergasted…”

Helpful Report

Posted 3 years ago

“Absolutely terrible service after our recent breakdown. Today I've spent 3-4 hours on hold with them to speak to staff who would pass me from pillar to post, only to then rudely hang up on me mid-sentence so the whole farce could start again. That was just to establish where my towed car actually was! They have not delivered the car to the garage and now say it will be 48 hours before they do. So, provided I can trust that version which I don't, that will be 2-3 wasted garage days during which I cannot get to work. The RAC staff have lied, cut me off, refused me the right to complain, refused me transcripts of the recorded calls and have not got back to me when they 'promised' to do so. All of this, several times, all day. I have the most expensive level of cover you can get and have had no level of service from this joke of an outfit. Been with them for many years but when you finally need them they are not there for you. Avoid at all cost - certainly can't wait for my policy to finish so I can go elsewhere!”

Helpful Report

Posted 3 years ago

“I would rather be hit by a bus walking home from my broken down veichle rather than use ANY RAC service following all of the issues I have had”

Helpful Report

Posted 3 years ago

“If you have a simple phone that allows you to talk and sent texts, you can't get any help from the RAC. Their new system is now automated and needs Internet access. So if you are a lone woman and brake down miles from home on a dark night you are on your own. Well done RAC.”

Helpful Report

Posted 3 years ago

“Avoid like the plague absolute joke 6hours and I’m still waiting Deffo cancelling my contract”

Helpful Report

Posted 3 years ago

“Just taking too long to respond to help. And I was not even in the middle of nowhere.”

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Posted 3 years ago

“ot really even 1star. I waited on the m42s between j11 and 10 for 9 hours and it was my first time and last. Traffic police came 3 times but no sign of recovery. I would have called private recovery but was broken down in a work hire van so had no choice but to wait it out. I was starving and dehydrated. Next time I will drive back on a shredded tyre than wait for for this nonsense company who use very slow small 3rd party companies to do their work because they are too greedy to employ more recovery driver's.”

Helpful Report

Posted 3 years ago

“Waiting for a breakdown few hours when calls them they’ve told me in 1 hours , call them again said they don’t find any ETA … so first call at 16:18 and by 20:00 still no recovery , is a real joke company who charge me 999£ for … doing nothing… lack of communication , no respect… run away from this company!!!!”

Helpful Report

Posted 3 years ago

“I needed a new alternator but was told it was the battery. Took a second call out to realise this,asked RAC for £158.99 refund but they didnt want to know.They also evaded my question asking if their patrolman are on a commission for selling batterys. Avoid these highway robbers !”

Helpful Report

Posted 3 years ago

“Broke down at Stafford M6 services yesterday morning at 8 45 am RAC patrol was great. 1st tow truck driver was great. 2nd tow truck driver decided to drive via London M25 to M3 Fleet services and drop me in the lorry park at 6pm. 5 hours later still no word from RAC as to when a truck was coming. Gave up in the end and paid for a private recovery company to take me the last 50 miles. RAC uggested I get a taxi home and leave my camper van with the keys on the wheel and they would get it at some point. Their animal welfare policy is absolute CRUELTY. Dog die in hot vehicles. They would not let my dog be crated in the back of the tow truck cab. Not loose but in a secure crate. no rise of mess or attack. Just let him cook to death in the vehicle on the back of the truck. It was a sunny day Disgusting cruelty. Will be putting this review on every social media platform I am a member of. Apparantly GREENFLAG MAYDAY is the scheme to be a member of. and endorsed by the Caravan and motor home club. I will be joining today.”

Helpful Report

Posted 3 years ago

“Worst breakdown company and they are stealing customers money. Avoid them”

Helpful Report

Posted 3 years ago

“My car got broken in. My bag was taken with 2 car keys in it. RAC refused to pay for the key replacement, blamed me for negligence. Note my car was fully locked and was forced entry with window was smashed. How can it be called negligence ?”

Helpful Report

Posted 3 years ago

“My van , broke down 120 miles from home last night (04.07.2022) and they promised someone will go and collect it. Then they called to advise it will be taken into their storage, and we will receive a hire car (estate to replace a van). After another hour or two, they told us, we will not get a hire vehicle today... it is now about 20:00, and we are stranded 120 miles away from home. We checked into a hotel and left in the morning, as the van was "taken" to their garage. Well, surprise - the van was still where we left it last night and now they will take it today to the storage and hopepuffy will deliver it back where it should be in London TOMORROW - 06.07.2022. Absolutely absurd, no wonder the rating is so low....”

Helpful Report

Posted 3 years ago

“What went wrong??? Left for almost 7 hours, constant text messages saying they were "working hard" to get to me but were busy. I had enough battery to eventually phone a friend who kindly towed my car home. At 11'30pm a mechanic messaged to say he had arrived but I'd gone. He knew I'd managed to get home but didnt want to wake neighbours up which is understandable. The following day I phoned the office but was told basically it was my fault for leaving the location without telling them. They wouldn't help as I dont have home recovery. The staff member spoke to a team leader who blatantly wasn"t interested. 5 minutes after the call ended I suddenly start to receive text messages again saying they were trying to send a patrol to me! I felt as if I was being made fun of. A mechanic then phoned me, arrived 10 minutes later, was able to fix my car in half an hour. He was very professional and efficient. I have no complaints at all regarding the mechanics but I do feel sorry for them having to work for such an appalling company. The rac is happy enough to take peoples money but dont provide the service they claim to. As for supposed "customer care" its non existent. They really need to employ people who can actually communicate with customers. Shame on you rac. Disgusting.”

Helpful Report

Posted 3 years ago

“Very poor service everytime I've needed the service took hours the last time it took 3 days for my car to be recovered back to the garage where it needed to go 100 miles away”

Helpful Report

Posted 3 years ago

“I had to pay £85 to have a breakdown attended to after paying over £300 for a joint membership with my mother. A single policy allows 6 call outs but this is halved to 3 each person in a joint membership. So between us and 3 vehicles we had 6 call outs for different reasons. Even although its unlimited call outs. The time taken to respond in one incident was over 12 hours, after 12 hours wait I cancelled as I had to consider child care and safety at night. The following day I was told I was priority so a full day was wasted in real terms. Today after I was charged £85 I waited over 5 hours for assistance. I thought I had paid for it to be towed, but I was left at the repair garage miles from the house as I watched the RAC turn and drive in the direction I was walking.(covid is over according to London gov). If I had not had money on me to get a taxi at the nearest tesco I would still be walking home.The workers that attend call outs are always polite and helpful to date but the associate company that RAC use on the island of Lewis was exceptionally helpful when Hughsons sent their worker Robert to tow my LGV into a garage when the gearbox failed. The automated system is diabolical as its not able to understand regional dialects, which are very common on mainland Scotland as well as the rest of the UK. The constant referral to an online system when there is negligible coverage in the North of Scotland, northern and western isles is excruciating and worrying that help can't be found in so much of the country.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,037 reviews