RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,010 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting service, rude workers and took 4 hours to come to me, then refused to tow me after promising they would. Refused refund for shocking service and disgusting customer service response”

Helpful Report

Posted 2 years ago

“I had a fault in my car whilst driving to work on Friday night. I called the RAC ,about an hour later, l had David Cosby turned up. He went above and beyond to resolve my issue and he did. Thought l was going to need a brand new car as l could not afford that at the moment. Thank you so much David Cosby. You worked so hard in that cold to get my car fixed for me. Appreciate you greatly.”

Helpful Report

Posted 2 years ago

“Waited 7 hours tonight in a freezing car, call yourselves a recovery service ! I am cancelling my membership Disgusting service”

Helpful Report

Posted 2 years ago

“I had to wait over twenty four hours for a RCA person to come to see my car, as it not work, when I called on Friday at 13:00 I had regular up date, then received a call at 16:30 hours Saying they were unable to come out would I mind if they could come tomorrow between 9:30 and 12 :00. I had to keep phoning and they comming around 16:30 hours.”

Helpful Report

Posted 2 years ago

“Been told have to wait at least three hours woman on my own and in a car park where you can’t park longer than two hours ! Never waited that long for breakdown”

Helpful Report

Posted 2 years ago

“I have never been so disgusted in my life. Waited 6HOURS and they still didn't turn up. This company is beyond appalling. I am a senior citizen with asthma and also had a 4 month old puppy in the car. This is December in the freezing cold and I rang them at 4pm when the power steering went on our mini. All they did was send text messages saying how busy they were, then our local recovery service would come out. I was still waiting at 10pm! I had to organise the local guys myself and pay for them. I'm taking this further, I'm a pensioner and sadly beleived my insurance company and their recovery team were reliable. Furious just isn't a strong enough word”

Helpful Report

Posted 2 years ago

“This is truly the worst breakdown service I’ve ever encountered. Because of a sticker on my fathers car, they deemed it a commercial vehicle, even tho its clearly a social and commuting vehicle!! (Vauxhall car) Then, left an elderly man after waiting HOURS in the freezing cold on a premium service, refusing to help him. Absolutely disgusted. NEVER USE THIS SERVICE!!”

Helpful Report

Posted 2 years ago

“Fantastic got to our car after shopping gave them a call they were with us in 10 mins The bloke was fantastic He told us exactly what was wrong without car fixed it and we were on our way within half an hour amazing service”

Helpful Report

Posted 2 years ago

“Still waiting 4 hours now also the customer service agent clearly lied to the police and said they did not know I was on the slipway of m20 junction 9 with no electric or ignition with 2 babies age 1 and 2 the police towed me to services where I am still”

Helpful Report

Posted 2 years ago

“Stranded for 5 hours and still no none has arrived. It’s the most pathetic service I have ever experienced in my life. Should have stayed with AA.”

Helpful Report

Posted 2 years ago

“LEE AND CHRISTIAN ON TWO SEPARATE OCCASIONS GOT ME GOING WHEN MY KEY FOB WAS DEAD. ON MY OWN ELDERLY AND COULD NOT EVEN GET TO A GARAGE THEY KEPT ON TILL THAT ENGINE STARTED. THANK YOU!”

Helpful Report

Posted 2 years ago

“All I can say. Mechanics prefer to eat mc Donald’s and keep hands clean, didn’t want to work, only talk and complain. New customer just about to cancel policy as it’s a Complete fake and waste of money. They only want to change battery or so lip service. As a gas engineer boiler specialist myself these guys are a joke. Absolutely embarrassing and hiding behind 40 pages of t&cs”

Helpful Report

Posted 2 years ago

“Absolutely disgusting. What the hell do i pay personal cover for per year? They refused to come out to me when i was broken down in a dangerous place without police. Hence ringing the police twice and they never came! So i was stuck for hours and hours as a woman in the middle of Birmingham in the dark of a night in the pouring rain!! And they wouldnt help me. Im Absolutely discusted with RAC service. Should be embarrassed to call yourself a breakdown service. I just thank god i did not have my 3 young children in the car. Thanks for nothing.”

Helpful Report

Posted 2 years ago

“Terrible experience with a fleet policy waiting 6 days to recover a van from East cornwall to Plymouth on another call charged us 320 pounds for a battery but a genuine merc one is half that cost problem being next day it would not start as flat again due to a broken terminal on alt we actually called the aa out to repair it who also found lose battery terminals this is just a small amount .shame on u rac”

Helpful Report

Posted 2 years ago

“Well what can i say …..why isn’t there a selection for 0 stars ? 6 days of absolute headache and stress. My van took 6 days to get from the breakdown location to being delivered to my requested garage. Ive had no updates or callbacks just constantly told lies for 6 days from RAC and the 3rd party recovery company. My driver was waiting for 10 hours on the first day and then another 10 hours the second day and then had to leave the van with a note on it with a key. RAC are supposed to recovery your vehicle and help you not cause you more stress . Customer services have offered £60 compensation for my work van being off the road for 6 days and now its missed the booking at the garage so god knows when i will get the van fixed now . All because of RAC and there poor selection of 3rd party contractors. Good luck if you choose this company. I pay this company £2000 a year for buisness cover and this is the service i get . Absolute disgraceful even the call agents were agreeing.”

Helpful Report

Posted 2 years ago

“I rang Rac last night at 7pm (half hour wait)after my car not starting in a carpark, to then have a text message after the phone call that someone will arrive within 270mins!!! Rang several times to be told someone was coming with no eta. Then text after text then on the last text Sorry we have passed we’re sending a trusted partner out!! 3am I rescue came. Lovely old man from I rescue not RAC towed me back to my house explaining how the job got subbed out. The service from RAC is shambles and disgusting. Next time I’ll ring I rescue direct!!”

Helpful Report

Posted 2 years ago

“It's currently 1:29am and I've been waiting for recovery for 10.5hrs. Every time I've rang I get fobbed off by being told someone from dispatch will ring me yet here I am still stranded. I've had to pay out for a taxi to get my wife and my 6yr old son home and I'm now also going to lose a days wages as I'm going to miss work. Unhappy is an understatement.”

Helpful Report

Posted 2 years ago

“Hello I am copying and pasting the original complaint that I made to the following address on the 18.11.22,, breakdowncustomercare@rac.co.uk, when this incident happened,. I was given that address when I phoned up the RAC asking for an address to complain to. I have received no response from that address. You treated me in an absolutely disgusting manner, that is not hyperbole, you LITERALY treated me in an absolutely disgusting manner and then completely ignored my original complaint!!!!!!!!!!!!!!!!!!!!!!! BELOW IS MY ORIGINAL COMPLAINT SENT ON THE 18.11.22, (WHICH YOU HAVE IGNORED SO FAR) I want to make a formal complaint about the appalling lack of customer care that I have received from the RAC today. I reported a break down at about 10.00 this morning. My cars brakes had failed. Your failure to resolve this situation equitably, has left myself, my partner and our baby stranded! When your breakdown person eventually turned up, about 4 hours later. He refused to tow my car to the local garage, and he was extremely rude and abusive. He said the problem with the brakes was a pre-existing fault. Firstly, he said it was a known manufactures fault with this model of car and then when I complained about this he changed his story to say that it was a pre-existing fault because of my MOT paperwork. That is also nonsense. My car had passed its MOT on the 1st of November and the only notes were things which were advisory to be looked at during its next service, so it is not reasonable to say that there was a pre-existing fault. If there was an actual FAULT with the brakes, it never would have passed its MOT on 1st November. That cannot be a reasonable interpretation of the MOT paperwork. It was plain from the outset that this young man was looking for any opportunity to levy additional charges against me. He wanted to charge me £18 for putting some brake fluid into the car to test the brakes and then he wanted to charge me £150 to tow me about two miles to my local garage. I told him that I wanted to make a formal complaint because I did not agree that there were any pre-existing faults with the car, and I considered his interpretation of the paperwork to be unreasonable and his attitude to be predatory and perfidious. He told me that he would phone his boss to get the ok before going ahead and charging me. He spoke to someone on the phone for a few seconds, when I asked to speak to his boss myself, he was very rude and abrupt and completely unhelpful. I told him that I wanted to make a formal complaint about his intention to levy unreasonable charges and at this point he became very abrupt and unhelpful and that soon escalated into him being outright abusive. I asked him to just wait a moment while I called my garage to see if they would tow it more cheaply as £150 to tow me for a couple of miles seemed very expensive. At this point he stormed off, saying "I don't need to wait for you," although he had only spent a maximum of ten minutes with me, and it was not like I was keeping him waiting, he just did not want to be helpful. He upset my partner who had come outside with our baby to try to help communicate with him because she is Polish and thought it might be better to communicate with him in his native language as she thought that he maybe did not understand me, but in fact he was just being deliberately difficult and unreasonable. When he stormed off he left the bonnet of my car up and filler caps unscrewed and strewn around. I tried to flag him down to address this, as he had driven the wrong way up our road and then realised that he could not get out that way, he did not slow down and might have easily nocked me down, he shouted something abusive at me as he drove past! I have never experienced anything like this in all of my years, and I am really shocked, upset and disgusted by the terribly poor service that I have received. When I phoned again on the 0333 2000 999 and 0330 1591111 numbers, they refused to escalate my formal complaint and refused to send out anyone else to help me. I had paid a premium to be towed to a garage in the case of a breakdown that cannot be fixed at the side of the road, you failed to discharge your obligation to me and have left me with an undrivable vehicle and out of pocket in terms of organising it to be towed to a garage. You have dealt with myself and my family, during a time of need and stress, in a predatory and perfidious manner, we had a baby with us and no concern was given to either my partner or our babies welfare in this situation. Your operative simply drove off and left us stranded and abandoned. Furthermore, your operative was rude, aggressive and belligerent and completely unreasonable in his attitude toward myself and my family! I want to make a FORMAL COMPLANT about this. I want this situation escalated, and I want to know what you are willing to do as regards restitution for the stress we have been placed under and the extra expense that we have born as a result of your failure to discharge your obligations to us. My membership number is: 200110002834307”

Helpful Report

Posted 2 years ago

“When it went wrong, it went badly wrong. First (and last) time I called them out it was 11.30pm in November in a city centre multi storey car park. They didn't phone to check my details or location for 4.5 hours, then there was nobody available to come out. At 7am I was told someone MIGHT be out to me in the next 90 minutes. Lone female stuck in a freezing car park overnight and I wasn't a priority. After eight hours I gave up on these clowns and will be writing to find out why they can't meet a basic service. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Avoid at all cost, save your money - you’ll likely need to pay for a tow anyway. Broke down at 11:30am. Didn’t get towed until 5:45pm, only to be dropped off at a services to have to wait 3 more hours for another tow after paying £355.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,010 reviews