RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,010 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They refuse to tow me to a garage after my brakes failed, despite the fact that I had paid for this level of brake down cover. They claimed it was a pre-existing fault so they wanted to charge me £150 to tow me! First, they said it was a known manufactures fault with the car, then when I challenged that they tried to justify it on the basis of my MOT paperwork. My car had passed its MOT two weeks before, but an advisory on the MOT mentioned that the brakes might need looking at during the cars next service. I showed them the paperwork, being naively trusting, thinking it would help them diagnose the problem! Instead they jumped on that in order to justify trying to charge me £!50 to tow me 2 miles. They were actively LOOKING for any opportunity to charge me extra for the recovery service I had already paid for. When I asked the young man to wait for a moment while I phoned my own garage to check if they would tow it more cheaply, he became quite abusive and stormed off leaving my bonnet up and filler caps strewn over the ground! They were VERY unprofessional and unreasonable. Their attitude to me when I was in distress was predatory and perfidious. I have been a member for years but got a very nasty shock when I actually needed their help! membership number: 200110002834307”

Helpful Report

Posted 2 years ago

“Rang rac to be told we won’t come out to your burst tyre, we had a large tear in tyre we were really lucky not to have crashed or lost control. We were both rather shocked by the loud bang Rac said we call that an accident ring your insurance company! Who knows their insurance number We were on a busy narrow road fast traffic, my husband couldn’t get the very tight nuts off the wheel he’s over 70 is very independent and tried hard. We had our dogs in the car now tied to a fence post. Fortunately a chap stopped and helped us after 30 mins. What have we spent the last 45 years paying the RAC for? The assistant was not helpful saying this is recorded we are not going to help you, it’s not our problem find another way yourself, when I got home there was a RAC van and they were working on their broken down car! If they don’t help when you need assistance we will need to try another company AA Green flag there’s lots of them. Very disappointed with the results of my call”

Helpful Report

Posted 2 years ago

“Hello I would just like to What ever you do do not purchase break down cover from the RAC. They offer a substandard service. When you need them the most they will let you down. Please choose the AA. This service is so much better the customer service is perfect.”

Helpful Report

Posted 2 years ago

“MYTH You and whoever recommends you to join RAC, will both receive a £25 M&S voucher. FACT You won't receive a voucher and when you chase with customer service, they will ignore every means of contact until you give up.”

Helpful Report

Posted 2 years ago

“Car broke down at 2pm, finally collected at gone 12 midnight, left waiting over 10 hours. Constantly given the wrong information, Akila and Manny in particular couldn't have cared less about the amount of time spent waiting.”

Helpful Report

Posted 2 years ago

“Terrible company phoned up to cancel membership all OK then get a snotty letter saying I owe a £8 cancellation fee and has to be paid inside 7 days why not mention that when I cancelled and could have bn sorted on the spot”

Helpful Report

Posted 2 years ago

“If got rac garage and parts cover and if just phoned up and asked about a part that as been picked up when my car was in the garage and they just told me that this part is not covered. Wot a joke you pay good money for the cover to be told that is not covered. So thay selling you something that you will never use. So please please don't get this on you cover you never get the use out off this.I had to put one star to put this.”

Helpful Report

Posted 2 years ago

“Flat battery in Inverness. Was told to expect them in 240 minutes. Is 4 hours what they consider acceptable? When the guy arrived he was flustered and sweating. The RAC seem to be trying to do things on the cheap. Nowhere near enough mechanics on the road.”

Helpful Report

Posted 2 years ago

“Rubbish company, waited so long I ended up paying a local company to recover my car instead. Waste of time and money having a membership.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service. They kept my wife and children waiting 4 hours on a busy road. We have now cancelled the membership and joined the AA.”

Helpful Report

Posted 2 years ago

“These people are awful, they con you. Do NOT buy breakdown cover with them! Be aware.”

Helpful Report

Posted 2 years ago

“Hi It was about last night 7 November around 10:15 pm at night we called them as we were more than 1 mile from home and we had a break down I have a family of 2 kids age 4 month and 2 year old along with my wife , they gave us 270 minute time and which is more than 4 hours we even explained on call we are on a easy reach location where they should have teams available our tire broke down and we even had a replacement extra tire still they didn’t send anyone till 3 hours or more and told us the wait can even prolong to 4 hours more so it means if you need their breakdown coverage and something happens you have to be there for 8 hours ??? Are you for real very disappointing and very sad highly angry and dissatisfied customer”

Helpful Report

Posted 2 years ago

“I asked to wait from 11:39 until now 19:22 nobody showed almost 8 hours of waiting. I'm paying the maximum the top level of breakdown, I will change to the AA”

Helpful Report

Posted 2 years ago

“Awful customer service. Non-responsive and customer service team frankly couldn't care less. I would avoid RAC and choose a different provider if you can. When things go wrong they are awful at setting things right. My story - Upon breaking down due to a clutch issue. RAC took my car to a local repair shop and informed me that I would be contacted soon about repair - they agreed to reimburse me for my travel costs back home and subsidise the cost of the repair. The car was then forgotten about and it took hours of my own time on calls to understand what had happened. Its extremely difficult to get through to the right people on calls and on emails they auto respond and say they will contact within 20 working days. I finally got the car back 7 weeks later after a clutch change. Upon returning the car they had also now broken the wing mirror and refused to pick up the bill to fix it As the RAC used a 3rd party agency to drop it back home - so now I am forced to try and contact this agency to repair the wing mirror and pay for that too. Further I'm still awaiting for them to reimburse me the costs of my travel expenses and subsidy to cost of repair of the original clutch issue. Its been 3 months since the original issue. Needless to say an absolute nightmare situation and has cost me many hours of my time, weeks without a vehicle and further costs to repair the wing mirror. Upon complaining further to the complaints team - their internal review found no reason to compensate me any further. Madness! Shambolic service. Avoid them if you can!”

Helpful Report

Posted 2 years ago

“If I could give Zero I would. I advised RAC my call out was a medical emergency, so I was assured I would be prioritised. 6 hours later roadside assistance recovered my vehicle then took it to a storage place miles away. Once again RAC promised my vehicle would be delivered first thing the next morning to the garage for repair however the garage never received my car & the RAC were unable to tell me where my car was. I had to be assigned a case handler to investigate the whole situation. My car was eventually found & I was lied to as they said they had attempted delivery to the garage & then I discover it never left the storage! I have RAC with my service plan, given the choice I would never choose RAC! What a disappointing service!”

Helpful Report

Posted 2 years ago

“How dare you collect a frail 79 year old lady from the road side where her clutch had gone on her Fiesta and dump her 10 miles away at Tesco's in Lincoln instead of taking her home to Burton on Trent.. She broke down at 09.30 on the 4th February 2022 and when I helped her into the RAC van with her dog it was 11.30, I stupidly thought she was going home. She was then forced to pay £300.00 by your driver and she assumed that she would go home. Instead she was dumped with her dog at Tesco's . Apparently RAC are unable or incapable of transporting people home so they sub out the work. The recovery vehicle arrived at 14.50 but could not take the dog because the next customer might be allergic to dogs. He eventually left her at 17.00 having been called to do another job. Meanwhile your call centre personal managed to lie and squirm out of any responsibility for this incident stating taxis had been ordered when they hadn't and cutting off calls. This fiasco with the call centre needs investigation as incompetence and rudeness are the norm. She eventually arrived home 12 hours after she broke down. The RAC pertains to be a trusted brand and I would suggest that anyone who has a policy with them moves. To treat a frail lady with such contempt is simply scandalous and having read the reviews posted it is clear that it simply does not matter. This matter will go further. !!”

Helpful Report

Posted 2 years ago

“9.5 hours waiting in a cold dark lane, missed work the next day didn't get home till 4am Moving to AA”

Helpful Report

Posted 2 years ago

“My daughter is a young nurse, so for peace of mind got er RAC cover. Big mistake called ar 18.00 from an unlit back road then had to wait for 6.5 hours hazards went out with flay battery after 4 hours putting her in a dangerous position. Took 3 hours to decide to contract the job out to a local tradesman but did not say it would e another 3 hours. Eventually arrived but not a trained mechanic so could only recover the vehicle. Not rather service U I signed up to. Suggest that anyone with RAC reads these reviews and cancel ASAP as I will be doing as not fit for purpose and totally unreliable inadequate service.”

Helpful Report

Posted 2 years ago

“Still waiting for help .. 6 hours now !!”

Helpful Report

Posted 2 years ago

“I've been with RAC for about 3 years and for the first 2 years I used them quite often. Yes, the wait was long but the customer service was top-notch and always amazing from the phone customer service to the engineers fixing the issue on the car. I hadn't called them for about a year and then I recently needed them as my car was showing a puncture but when checking the wheel the puncture was supposed to be on it was fine. I called the first time and I received a very standoffish, rushing me off the phone, not trying to deal with this type of attitude from the phone. I was basically told to deal with it myself despite having tyre cover on my policy. I called again the next day and I got a lovely gentleman who gave me genuine advice and told me how to get this issue resolved. I don't know what happened during this first call as I've never experienced this in the 3 years I've used RAC. The phone customer service rep told me to reset my car system when I told him I don't know how to do this. He said he will talk me through it but that didn't happen. he changed the subject telling me to go and pump the tyre and that was it. I told him I had done this already but it is still showing tyre pressure issues. I felt that all the money I'm paying for the service is going to waste as the help I'm requesting and paying for has not been met. The 2nd call definitely redeemed them as I was ready to cancel my policy and go to another breakdown service. Customer service cannot leave paying customers like that with no useful advice. RAC needs to review their recruitment policies ASAP before you start losing private customers.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,010 reviews