RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,010 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted the RAC to report a large screw in the tyre and it doesn’t appear to be a slow puncture as the tyre pressure is very low. I was advised by a sarcastic guy called Aaron to drive to Kwikfit. What do they think I am paying home breakdown cover for? Then advised that if they send someone out it will take 4-5 hours as my punishment!”

Helpful Report

Posted 2 years ago

“Our van broke down in Central London. We reported it to the RAC at 08.54. It's now after 4pm and no recovery vehicle has turned up. Absolutely shocking. Customer service said they'd escalate it, but nothing. A whole day wasted, terrible service, we'll be cancelling our policy and going elsewhere.”

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Posted 2 years ago

“Do not even bother with these cowboys. It doesn’t matter what they used to be like years ago, they are completely useless now. I waited 7 hours, never turned up. No recovery, oppressor hire car as stated in my policy. Utter scam. No callbacks, wouldn’t take my complaint, said they wouldn’t even discuss until after 20 working days. Utterly useless.”

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Posted 2 years ago

“Absolutely shocking service Couldn't fault the recovery guys doing the actual physical side. Made to pay an absolute fortune and waited 22hrs to get home because I didn't want to leave my car. Myself and my wife and two young daughters sat in the cold as where we were left wasn't a great area. Wasn't kept in the loop with what was going on, we kept ringing them to find out. We were given false times and told lies, we weren't told about the links we had to make with other recovery companies to get home. Other companies were not told about our children. Rang and complained and the customer support guy spoke to my wife like a piece of dirt, rang and complained next day and was offered a pathetic refund”

Helpful Report

Posted 2 years ago

“Damaged front tyre and wheel of vehicle at 15:30. Told how busy they were but nothing happening to effect a recovery. Continual lies. My husband in the vehicle on a bend on a country road for 8 hours till a very helpful external recovery firm arrived to tow our vehicle. Our vehicle not towable. They had to get a flatbed recovery vehicle. The external company took only 45 minutes to get to our vehicle after the RAC called them. Unprofessional, unhelpful, flippant comments from a supposed senior person at the Walsall office. Atrocious lack of service.”

Helpful Report

Posted 2 years ago

“Rang RAC at 1.30am, waited 4 hours to be told we would possibly be picked up at 7.30am. Absolutely shocking lack of service. Will be cancelling our cover if we ever get home.”

Helpful Report

Posted 2 years ago

“Dreadful service Call centre staff terrible and unhelpful Wait time on call over 27 minutes Don’t provide service the website or adverts on tv say there do Useless would not recommend Just totally useless”

Helpful Report

Posted 2 years ago

“Waited over 6 hours for help after my clutch went, numerous phone calls to RAC no help at all and couldn’t give me an ETA. I was on my own in an unlit street and felt very unsafe. I eventually called myself a taxi and cancelled the call out! DO NOT RECOMMEND.”

Helpful Report

Posted 2 years ago

“7.5 hours at m 6 service waiting for hire car to phone or help car lifted probably be home before me really let down”

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Posted 2 years ago

“Thank you to the lovely Simon who rescued my college and myself at Woodland House cardiff today. Such a helpful guy .”

Helpful Report

Posted 2 years ago

“Experienced the worst customer service ever with RAC. They tell you lies over the phone to get you iff the line quickly. Waited 6-7 hours to be rescued, mine and ny daughters safety at risk.”

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Posted 2 years ago

“Excellent service I would highly recommend”

Helpful Report

Posted 2 years ago

“26hrs later poor response will be looking at a different provider for breakdown cover one that is reliable and quick response”

Helpful Report

Posted 2 years ago

“Absolute Tossers!! Messed around for 4 hours today waiting for a patrol. Eventually sent me a message telling me to take my car to a local garage. Go with AA or Green Flag. Avoidthese WxxxxxS at all cost!! About as useful as a Chocolate Fireguard!!”

Helpful Report

Posted 2 years ago

“My experience has been so bad I want to give them zero stars but that’s not possible so I give them one. First of all I had to wait three hours on the Dual Carriageway, and although the man who arrived was calm and helpful (I have no qualms with him) the wait was far longer than the time I was given, especially as I was an emergency. Now I need to get in contact with the RAC insurance but can’t get a hold of anyone, I’m on my fifth try at the moment of writing this. Talking to the insurance is of the upmost importance as a rental car is pivotal for me as I drive to work. What good is having your insurance with RAC if there is never anyone to speak to.”

Helpful Report

Posted 2 years ago

“Not happy at all. Have been let down (and now harassed) by this joke of a company for the last time and I highly recommended you don't make the mistake of giving them an opportunity to let you down a first time. From pushy, rude telesales staff, to incompetent call out "mechanics" who will misdiagnose your car and cause more problems than you already had, to ridiculous wait times when you actually need help. They may have once been worthwhile, but that was ever such a long time ago, and the have ceased to be relevant or wanted. Useless and expensive.”

Helpful Report

Posted 2 years ago

“Broke down in a dark unlit country lane at 6pm. Single woman on my own. Waited 4 hours getting text message after text message saying we will update you in 30 mins. Managed to get the car to a safe place and get a friend to take me home 20 miles away. The next text message says it's now been upgraded to a priority and someone will call soon. After another hour still nothing. Ended up cancelling the call out. RAC is rubbish and I will never use them again.”

Helpful Report

Posted 2 years ago

“In 2020 I told them not to auto renewal anymore as the price rocketed and and felt i was forced to pay that year. 2021, they did it again. Made a complaint, they apparently couldn't access the recorded call and refused to accept liability. 2022 guess what... They did it again!! I've moved houses and had no emails nothing. Such scammers and liars. Funny how recorded calls is convenient not accessible by them when they're at fault.”

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Posted 2 years ago

“Discusting company all thief there be careful”

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Posted 2 years ago

“Called number on fob twice sent text then nothing the rac is not fit for purpose”

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Posted 2 years ago

RAC is rated 1.4 based on 3,010 reviews