RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,076 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,076 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a prearrangement to get my Nissan collected and taken to dealer for repairs (part of the Nissan warranty deal). They took my car Tuesday, put it in storage, where it remains, it’s Friday now! Everyday they claim that they will be taking it, each time they have not. Basically they took my car, no idea where it is, or how to resolve the issue. So far I have spent almost 4 hours on the phone. They claim the dealers wouldn’t let them deliver it; the dealers say they never tried. Unfortunately there isn’t a zero star option”

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Posted 2 years ago

“Worst service ever. Has been with other company for many years and had great services @ least possible time, always came well before the expected time but has to move RAC due to package included with insurance. But last two years call twice and never had any good experience. Can’t believe they never gave you any honest estimates and never answered your call when you need the most. Never recommend to anyone and will change the provider at my next renewal.”

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Posted 2 years ago

“If I could leave no stars I would. Broke down at half 12 rang them they said 3:30 then 4:58 and now 6:30. I'm still waiting and have been waiting for over 5 hours. Shocking service will never use again.”

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Posted 2 years ago

“Repeated dreadful experience - hopeless and totally useless”

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Posted 2 years ago

“Reported break down to rac and was told they would be approx 2 hours then after two hours would told would be another hour then after another hour was told patrol on the way an hour later no patrol altogether waited four and half hours the aa always arrive within one hour”

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Posted 2 years ago

“Totally useless. Waited 5 hours. Female on her own. Quickly took £40 excess from me. Six hours later said they were struggling to find a recovery vehicle in the area. Shocking customer service”

Helpful Report

Posted 2 years ago

“I recently had the unfortunate experience of needing to use my RAC breakdown cover, and I must say it was an absolute nightmare. I had opted for this service through my insurance to have peace of mind in case of emergencies. However, when the time came for assistance, I was met with an unhelpful and obstructive attitude from the RAC. My ordeal began when I had a puncture and found that the hole was too large to be fixed with the puncture repair kit. To make matters worse, my car didn't come with a spare tire. I contacted the RAC and was bombarded with a barrage of unnecessary questions aimed at finding reasons not to provide the service without charging extra. It felt as if they were desperately looking for any excuse to avoid fulfilling their obligations. When I explained how the puncture might have occurred, mentioning the possibility of hitting something sharp like a curb or a metal object, the RAC representative informed me that my insurance company did not cover them and advised me to contact them instead. After wasting an hour on the phone with my insurance company, they confirmed that there was no valid reason for the RAC to reject my claim. Frustrated and annoyed, I called the RAC back, only to be greeted by an extremely rude customer service representative. When I recounted the situation to him, he immediately jumped to conclusions and asserted that I had hit something, thereby making it my fault and not a breakdown. I tried to clarify that I had merely speculated about the cause of the puncture based on what I could see, but he was dismissive and belittling, claiming that he dealt with people like me all the time. I questioned him about the nature of a puncture, as it clearly qualified as a breakdown, but he argued that it depended on how I got the puncture. When I asked how else one could get a puncture other than by hitting a sharp object, he evaded the question and simply insisted that if I wanted assistance, I would have to pay an additional £120. This entire experience with RAC breakdown cover was utterly horrendous and did not provide me with any sense of peace of mind. The unhelpful and rude customer service, coupled with the absurd conditions they imposed, left me deeply dissatisfied. I strongly advise others to avoid entering into a contract with RAC in the future. There are far better alternatives available from more reputable and customer-oriented companies.”

Helpful Report

Posted 2 years ago

“I'm disabled - diabetes & heart failure. I was a passenger in my wife's car, RAC cover via General Accident The brakes failed on M25 Sat 12:30 hrs. I was told priority, 40 mins response. 90mins later had heard nothing. You couldn't find a record of the vehicle. Morons in their call centre, mumbled incomprehensively despite the background noise of the M25 making hearing difficult. They now had no record of my car, even though they had it when I called at 12:30 By this time I was well stressed out. Not good when you have heart failure I was then told it would now be a further 90 mins at least, no longer priority. My meds were overdue, I was stressed, tense at risk. Wife was freaking out about my condition and being on the M25 hard shoulder by Heathrow right next to thundering lorries. Eventually car was recovered 4pm. But recovery guy was given details of the wrong car. Bank holiday Saturday - garage closed, so delivered to my home. Now garage is open RAC have told me they will not be completing the recovery to the dealership. Car is not drivable. So I have the most expensive garden ornament in the world in front of my house. All these years a customer and they leave me in the lurch, immobile. F*** you, RAC RAC = Rent A Clown. Never trusting them again A V O I D”

Helpful Report

Posted 2 years ago

“I was told the recovery personal will arrive within 1:30 minutes but it’s turned up after 3:00 hours, I would never recommend RAC to anyone one of worst recovery services in UK keep away from them at all cost.”

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Posted 2 years ago

“Phoned 9.36 pm outside Edinburgh flat tyre couldn't be fixed, waited 3 hours for someone to come tell me what I all ready knew, couldn't be fixed, said will send for recovery truck and take it to your required destination, now 10 am in the morning still not picked up, and the cars not there anymore, police had it lifted as abandoned vehicle, I'm not joking this is rac terrible service no communication skills, still on phone as I'm writing this I'm just gonna say what is going with this lot”

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Posted 2 years ago

“I called RAC at 7:30pm to assist me with my Electric Vehicle as the battery had depleted. I was told the estimated arrival Time for assistance would be 9:09pm - 9:39pm. I called back at 10:45pm As the RAC driver hadn’t arrived. I was then told the estimated arrival time would be 2am - 2:30am.. 5 hours after the original estimated time, which meant I sat in my van for 7 hours At no time was I contacted by RAC to inform me about the change of arrival time. I had to call them to get the information I would also like to add I was in London Islington (Which is not far from Central London) so it makes no sense that I had to wait 7+ Hours I doubt they will issue some sought of compensation. Instead they will keep relaying futile apologies It’s safe to say I will not be using RAC again, but instead see what AA has to offer”

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Posted 2 years ago

“5 hours to answer call- 89 year old mother on car - hot weather- no accessible toilets”

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Posted 2 years ago

“I've been buying from them for 20 years never had a repo always paid things off. Something went wrong with auto pay for 2 weeks and they didn't bother contacting me just sent a repo guy to my house and the appliance was going to be paid off in a month!! So I paid it off yesterday and they still auto paid theirself 3.00 for club fee. WTF!!!! I'm done with them!!!!”

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Posted 2 years ago

“It's not even worth rating I've been left at the roadside on the M1 motorway for 8 hours 150 miles away from home absolutely disgraceful service”

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Posted 2 years ago

“still waiting after 5 hours. How useless can a company be”

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Posted 2 years ago

“Genuine reviews and their service is very bad and just plain terrible. RAC is just a terrible company and has gotten worse after the pandemic. You hear all the time by just doing a google search and news articles show up of their incompetence.”

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Posted 2 years ago

“The worst service ever!!!! Broke down at approximately 5.15pm on a Monday evening (roughly about a 2hr drive from home) and got home the next morning at 6am. Total waste of money for what I would call a decent policy, every time my brother in law rang the rac he spoke to a different person and had to keep explaining his situation over and over again. Due to the terrible service and how long it took us to get back home I missed work the following day so I lost out on a days wage and my sanity. Worst service ever.”

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Posted 2 years ago

“Called you out today and was given a waiting time of 8 hours”

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Posted 2 years ago

“Your humanity! Whoever is in charge of the RAC these days do your organization and the public a favor and just go, like that twat Johnson, shittiest service ever…GOOOOOO”

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Posted 2 years ago

“Contacted RAC AT approx 5.30. Had a message to say they would be with me within the hour. The messages kept coming and the time got later and later. Then I had a call at 10pm to say they still hadn’t found a patrol that is free. Huh? So the messages must have been lies. Or computer generated jargon. Never had this low level of poor service. They say they are not sure how many more hours it will be. This needs addressing and urgently. .”

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Posted 2 years ago

RAC is rated 1.4 based on 3,076 reviews